Boutique Hotel Heidelberg Suites

Very nice staff, clean facility and excellent location.

I love the location and the view of the castle from the room. The staff are very friendly and they clean the room everyday. Most of all I enjoyed all the complimentary snacks and drinks. Breakfast is also amazing.

Gorgeous view, romantic and spacious room. Extremely accommodating staff. One of the best hotel stays ive ever had

Great property and great personal service. Always with a smile. Truly enjoy our stay and the view was great!

Always enjoy our stay in this place! Staff is wonderful!!

We had no A/C in our room. We discovered it the first night of our stay but the front desk goes home at 8 pm. We then reported it in the morning of the next day but we were not given a new room until 9 pm the second day. We had to move all of our things.
The furniture has stains and some of it is broken. Almost all of the plants are plastic. When we complained, the manager told us they didn’t care if we gave them a bad review.

Second stay there. They’ve expanded since 10 years ago. Same great suites, staff, location and breakfast

Lovely charming hotel conveniently located near the old bridge to the old town. The staff were really friendly and extremely helpful. Would definitely stay again!

Great stay, thank you.

The hotel is not cheap,
located good,promising parking but leading you to park in a public car park The rooms look good in pictures but in an uncomfortable reality, the heating did not work .and nobody explain to us how to operate it, simply not worth the money.

I liked everything in that property , fm the warm welcome of the staff , to the wonderful geographical situation , to the marvelous decoration .

would recommend strongly for unforgettable memories in Heidelberg

Great stay with perfect location and best view

The staff was very professional and friendly. We would love to visit this wonderful boutique hotel in the future - hopefully, for a longer stay this time. My only recommendation would be regarding the parking. To the staff: Thanks so much for everything!

The location is fantastic and by far the best thing about the hotel. You’re 5 mins into the old town and the views from the hotel across to the Schloss, the river and the old town are breathtaking. The decor and the style of the hotel is also very on point. The room was very clean and spacious.

However there is a lot wrong with this hotel. We felt the hotel is trying to be something it isn’t. This hotel is charging 5* prices but doesn’t have the facilities not the staff to back this up.

1) There wasn’t any parking on site when we arrived and the gentlemen who hung around waiting for us to get our belongings together was the most unprofessional I’ve EVER come across. We are certainly not prude, and perhaps it was the casual way we were dressed but you certainly don’t expect an employee of a hotel like this to start using the F word whilst having a conversation with you! BIG NO

2) We weren’t advised there was a Spa or a Hot Tub/Sunbathing area outside when we checked in so we went looking for them on the second day and we were followed around and made to feel very uncomfortable like we were doing something wrong.

3) Breakfast is overpriced at €25. Our advice is save your money and buy from the old town. The only warm option on the menu is ‘eggs’ and when my poached eggs arrived they were so overcooked.

4) The spa is private (tiny) so was booked up and the outside hot tub area is difficult to find, unorganised and a little scruffy.

We wouldn’t go back.

Our room was dirty. We had a cockroach on the bed.
And a large spider web was hanging over the bed.
Room lacked privacy and comfort.
We were very disappointed and canceled our stay to move to another hotel

Lovely, comfortable hotel with everything we needed, with excellent location and view.

Amazing view and perfect location , near by the old city center and restaurants

The property is lovely and within walking distance to historic areas of Heidelberg. The staff members were all very accommodating.

Excellent location across the bridge from the busy and noisy town centre. Amazing view to the castle and the old town. Beautiful rooms. We stayed with 18 months baby and it was convenient to stay in a family suite, where she could sleep in a separate room. We did not use the little kitchenette, but it was good to have it. Breakfast was very nice. Hotel staff very friendly and helpful. Highly recommend the hotel to any type of travelers.

This property is directly across the river and a short walk to the city and to Philosophers Walk. We loved the views of the city and castle from our window. The facilities are kept immaculate. They have a Nespresso machine and coffee in your small well-appointed kitchenette. The beds are wonderfully comfortable and the shower is a treat with its generous water flow/pressure (Reminiscent ofvthe showers at Frederiksbad in Baden Baden). I couldn’t have asked for a better hotel to get over my jet lag while enjoying a beautiful town.