La Quinta by Wyndham Stillwater -University Area

Awful customer service and lack of management response regarding a security issue in which another family was given access to the room I was checked into while I was sleeping. Absolutely uncaring and rude staff.

Location was good. Was very expensive for one night
Room was nice, breakfast was horrible, customer service could definitely be better. Still waiting on a receipt to our email address cu she couldn’t print one She had said in the beginning that she would call when our room was ready. She never did
Outside had a lot to be desired. Bushes were dead and tall weeds had taken over Not very appealing. Will not stay there again

Staff was horrible, pool was having maintenance but was not told online. It was 100 degreees. Another person, NOT identified as staff walked over from Fiji by area and proceeded to involve herself in the conversation at the front desk…she was NOT well dressed as staff but proceeded to give her two cents about the facility. I asked her to stay out of the conversation with myself and front desk, she continued her rudeness ..

👍👍👍 everyone was helpful and made our stay very delightful.

Staff at the reception desk - Caysie and Sammie. Caysie was the one who we saw the first day around 5:30 PM. Sammie we saw her on the last day 07/16/26. She poisoned our the invoices for both days, very kind person. I liked a last that I saw her both mornings at around 6:30 AM, I don't know her name but she obviously helps with the breakfast. Very nice, always moving around and hero herself busy. Caysie came and changed the sheets and brought pillows to our room the aftenoon of 7/14/26 when I complained that the sheets were with stains and as is people slept into them, they were very wrinkled. The pillows were without pillowcases. No shampoo, shower gel, conditioner and lotion for 2 people, as well no soap and makeup remover toaletas for the face. She came with all these, made the beds, brought the toiletries, and apologized profusely about what happened. The room was cold 68F and U checked the humidity in it and it was 88%.All the blankets, sheets and our clothes became damp. She said she will see who the person responsible for our room to clean was and I told her on a card on the desk it was written "Jared" . The only good thing in the room were the mattresses - they were firm and relatively new I guess.

Hotel smelled really bad, room even worse. . Room had orange and brown old carpet that was coming up, both beds had black hairs on the comforters. Pull out couch, while expected to not be overly comfortable, was dirty and you could feel every spring. Bathroom smelled of urine and mildew. Bathtub was old and cracked. We left right after we checked in. Could not spend the night here. Would not recommend.