Hotel Lugano Torretta

Hotels
8.1 (6906 reviews)
Via G. Rizzardi, 11 , Marghera , IT
+39 041 936777
contabilità@gallerinihotels.com

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Paid
Children allowed
Pets allowed

Facilities

Free WiFi
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk staff
Excellent location near train station (easy access to Venice)
Clean renovated rooms when assigned
Private parking available (€10)
Generally affordable
Cons:
Breakfast limited/basic, not four-star level
No in-room coffee/tea
Heating issues in October / some cold rooms
Some rooms dated or initially dirty
Hard beds and pillows reported

Categories

Cleanliness
8.4
Mostly reported as clean; a few guests received an old/dirty room initially but were moved to renovated, clean rooms.
Service
9.3
Staff repeatedly praised (e.g., Emiliano and reception); described as very friendly and helpful, with a rare mention of an unfriendly night employee.
Location
9.3
Excellent location close to Venezia Mestre / train station, convenient for quick trips to Venice.
Room Quality
7.4
Mixed quality: some renovated rooms were satisfactory, others were dated with old furnishings; some guests found beds and pillows hard and noted heating issues.
Amenities
6.8
Several missing or basic amenities noted (no in-room coffee/tea, limited heating availability in October); parking available for a fee.
Value for Money
7.8
Generally considered affordable by some guests, but several felt the hotel did not fully match a 4-star expectation for the price paid.
Food and Beverage
7.6
Breakfast repeatedly described as basic, limited or not up to four-star standards; issues noted with bread quality and coffee service.
Overall Experience
8.2
Overall positive due to helpful staff and great location, tempered by inconsistent room quality, limited breakfast/amenities and occasional heating problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Venice Hotel Lugano Torretta is a modern 4-star hotel located in a quiet area of the Venetian mainland, offering cosy and comfortable accommodation to its guests with fast and frequent connections to the historic centre of Venice, two minutes from the Venice-Mestre railway station and 100 metres from the bus stop, allowing you to reach Venice in a few minutes. Experience comfort in every room with parquet floors, air conditioning, flat-screen TV, minibar, and a safe.

Important information:

When booking [5] rooms or more, different policies and additional supplements may apply.


Please note that the property can only accept small and medium-sized pets
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VCE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Private parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.1
Based on 6906 reviews
Cleanliness: 8.4
Service: 9.3
Location: 9.3
Room Quality: 7.4
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 7.6
Overall Experience: 8.2
G
Guiseppi • couple • fr
10
Pros:

Un personnel au top du top accueillant gentil serviable vraiment tous genial

Cons:

Une petite suggestion il faudrait prévoir un rampe pour sortir de la baignoire et voir une prise électrique a côté du lit

2026-10-30 • via Nuitee
F
FABIO • solo_traveller • it
8
2026-10-30 • via Nuitee
A
Alexandre • couple • fr
10
2026-10-30 • via Nuitee
C
craig • solo_traveller • gb
7
Sufficient for a short stay. Great, friendly staff.
Pros:

Excellent front desk staff. Especially Emiliano who was very friendly and helpful with any of my concerns. The lady who checked me in was also very nice. Sadly I can't remember her name.

Cons:

The breakfast was very basic. And there was no coffee or tea making facilities in the room. ( Which I couldn't see, although I did look everywhere. ) This surprised me for the price paid.
Even basic cheaper hotels have this. This is supposed to be a 4 star property. 🤔

2026-10-30 • via Nuitee
C
Caroline • solo_traveller • gb
8
Pros:

The location is great, close to the station with many trains into Venice in 10 minutes.

Cons:

The bed and pillows were hard which I didn't find comfortable to sleep on.

2026-10-29 • via Nuitee
M
massimo • solo_traveller • it
7
2026-10-28 • via Nuitee
I
Ion Alexandre • solo_traveller • ro
8
Good position, but no heating (October end).
Pros:

Good place to go to Venise, by train (one stop) or bus. Nice room.

Cons:

Room at 21 Celsius , cold for me ( outside down to 7 degrees, end October).

2026-10-28 • via Nuitee
L
Lino • couple • fr
10
Pros:

La proximité touristique

Cons:

Ras.

2026-10-27 • via Nuitee
C
Catia • solo_traveller • it
7
Pros:

La posizione e la camera grande con il bagno .

Cons:

Non mi è piaciuto il fatto che la camera non fosse almeno un po' riscaldata. Ho fatto notare che avevo freddo e mi è stato detto che non erano autorizzati ad accendere prima del 1 novembre. Ho verificato ma le cose non stavano proprio così : la regola non vale per gli alberghi che anzi devono garantire il massimo confort ai clienti considerando anche che si tratta di un 4 stelle e che da sola ho pagato 120 euro di una camera . La colazione non era eccezionale ma comunque discreta.

2026-10-27 • via Nuitee
A
Andrea • solo_traveller • it
5
Cons:

La camera non era riscaldata e per essere il 24 di ottobre è stata un'esperienza poco piacevole

2026-10-27 • via Nuitee
B
Błaszczyk • couple • pl
10
2026-10-26 • via Nuitee
B
Bernadette • solo_traveller • hu
8
2026-10-26 • via Nuitee
D
david • solo_traveller • it
6
2026-10-25 • via Nuitee
G
Grant • solo_traveller • gb
9
2026-10-24 • via Nuitee
G
Gabriele • couple • at
8
2026-10-24 • via Nuitee
B
BALCONI • solo_traveller • it
8
2026-10-23 • via Nuitee
E
Eleonora • couple • gb
8
2026-10-23 • via Nuitee
M
marco • solo_traveller • it
8
2026-10-23 • via Nuitee
P
Patrycja • solo_traveller • pl
10
2026-10-22 • via Nuitee
R
Reto • solo_traveller • ch
8
Günstig gelegen für die frühe Abfahrt mit dem Zug von Venedig Mestre
Pros:

Günstig gelegen für die frühe Abfahrt mit dem Zug von Venedig Mestre oder als günstige Unterkunft für den Besuch von Venedig. Sehr freundliches Personal, sauber. Preisleistung ist gut.

Cons:

Frühstück etwas phantasielos und dürftig für ein Viersternehotel (Zuschlag nicht hoch)

2026-10-19 • via Nuitee