Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and attentive staff
Central location
Cons:
Room size might be small
Noise from neighboring rooms

Categories

Cleanliness
8.78
Reviews indicate the hotel is very clean and well-maintained.
Service
9.25
The staff are often described as very friendly and attentive.
Location
9.29
Multiple reviews praise the central location and accessibility.
Room Quality
8.24
Some comments about small room size and noise imply mixed sentiments.
Amenities
8.77
Amenities are generally appreciated, though specific mentions are limited.
Value for Money
8.73
Several reviews suggest good quality for price, though some minor complaints noted.
Food and Beverage
8.98
The breakfast quality received positive feedback, adding to overall satisfaction.
Overall Experience
9.15
Guests report positive stays overall with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 07:33

Property Description

Historic Charm
Experience the magic of staying in a beautifully restored 15th-century building just steps away from Toledo Cathedral. Admire the stunning cathedral views from our roof terrace and enjoy the unique blend of history and modern comfort.

Elegant Rooms
Indulge in our air-conditioned rooms, each thoughtfully designed with a desk, TV, and private bathroom. Some rooms boast ornate wooden ceilings and original medieval palace paintings, while others offer private balconies for a touch of luxury.

Convenient Location
With a 24-hour reception and luggage storage, Hotel Santa Isabel ensures a seamless stay. Explore Plaza de Zocodover and Toledo's vibrant shopping district, both a short stroll away. Book now for an unforgettable experience in Toledo.

Important information:

Parking for motorbikes is available for EUR 7 per day. Please note that parking for both cars and motorbikes can only be confirmed on the day of arrival. Please contact the property from 09:00 to confirm.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 14 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 5650 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.98
Overall Experience: 9.15
D
Dominique • solo_traveller • fr
9
2026-07-18 • via Nuitee
J
Juerg • couple • ch
9
Pros:

Zentrale Lage. Dachterasse mit Blick über die Altstadt. Gemütlich eingerichtete Zimmer.

2026-07-18 • via Nuitee
A
Anthony • couple • gb
10
Nice hotel in a good location. It is clean and all the staff are helpful.
Pros:

The hotel is in a good location, just outside the busy areas but only 5 minutes walk to the cathedral etc. the decor fits well with the surroundings and the roof terrace is really nice. Great view of the cathedral lit up at night perfect with a glass of wine. Really helpful staff. Breakfast is good value. This was our second visit to this hotel. We have stayed for 4 nights each time.

Cons:

Nothing

2026-07-18 • via Nuitee
S
Susana • solo_traveller • es
6
Escapada
Pros:

Lo céntrico que está y el desayuno. El baño estaba bien. Cómodo para ducharse. La cama era cómoda.

Cons:

La habitación me parecía un camarote. Madera oscura y la habitación poco más ancha que la cama.

2026-07-18 • via Nuitee
A
Abhijit • solo_traveller • ca
8
Cwe felt quite comfortably steeped in history at this location.
Pros:

Excellent location, good professional staff, great rooftop. Beautiful building, both inside and outside.

Cons:

The only issue was that it was short on some facilities like the non-availability of either ice or coffee (for the coffee you would have to pay for breakfast at the hotel, after 8:00 am).

2026-07-16 • via Nuitee
J
Juliao • solo_traveller • es
10
Pros:

Excelente trato del personal

Cons:

La terraza maravillosas vistas

2026-07-16 • via Nuitee
C
Carlos Roberto • family_with_children • ar
8
Muy bien
Pros:

Muy buen desayuno y excelente ubicación

2026-07-16 • via Nuitee
J
Joseph • family_with_children • fr
9
2026-07-16 • via Nuitee
J
Juan Carlos • solo_traveller • es
10
2026-07-15 • via Nuitee
L
Luciana • solo_traveller • gb
10
2026-07-15 • via Nuitee
R
Robert • solo_traveller • pl
10
2026-07-15 • via Nuitee
Ángela NavaLopez • solo_traveller • es
9
Pros:

La atención del personal, que fueron muy amables en todo momento, tanto en recepción como en el servicio de desayuno. La terraza mirador es muy bonita y la ubicación es excelente. Merece la pena el desayuno, tanto en calidad como en cantidad.

Cons:

Las instalaciones de la habitación son algo antiguas, al igual que las camas.

2026-07-14 • via Nuitee
J
JUBILADOS • couple • es
8
COMODA Y TRANQUILA, CUMPLIO NUESTRAS EXPECTATIVAS
2026-07-14 • via Nuitee
L
luis • solo_traveller • mx
10
Pros:

La ubicación y la atención del personal, inolvidable ver el atardecer desde su terraza

Cons:

Nada

2026-07-14 • via Nuitee
A
Aaron • couple • es
10
Estancia cómoda y a las espectativas esperadas
Pros:

La ubicación en el centro para no tener que coger el vehículo para desplazarse a los sitios más conocidos de Toledo y las vistas que tiene desde la terraza

Cons:

La falta de una nevera en la habitación,

2026-07-14 • via Nuitee
A
Albertina Maria • extended_group • pt
8
Pros:

Hotel muito central excedeu as minhas expectativas, limpo a chegada fomos recebidos um por um funcionário excelente, atento e eficiente.de seu nome Joaquim. Foi tudo excelente ate ao check out em que a funcionaria Susana foi mal educada , nada profissional, indelicada, arrogante pouco maleável chegando mesmo a ser mal educada , mesmo a minha saida ainda me desafiou e disse o nome dela,

Cons:

Da má imagem que a funcionaria Susana deu se tivesse sido a chegada tinha -me vindo embora, Já estive em varias localidades de Espanha e nunca apanhei nenhuma funcionaria tão mal formada educada

2026-07-13 • via Nuitee
K
Krista • solo_traveller • nl
8
Pros:

Locatie als je er eenmaal bent is perfect. Prachtig dakterras met uitzicht.

Cons:

Bereikbaarheid is een dingetje, lastig te vinden met alle kleine straatjes en eenrichtingsverkeer.
Wel wat gehorig.

2026-07-13 • via Nuitee
I
Isabel • extended_group • pt
10
Acogida e simpatia
Pros:

Lá limpieza, umbicacion e el personalidade!

2026-07-13 • via Nuitee
F
Federica • couple • it
10
Ottimo
Pros:

Struttura accogliente, centrale e pulita, oltre che molto suggestiva! Ci siamo trovati benissimo, anche il personale super gentile e disponibile. La terrazza, poi, è una piccola chicca!

Cons:

Tutto ok!

2026-07-13 • via Nuitee
E
Ernesto Gomes • solo_traveller • pt
8
Pros:

Funcionários

Cons:

Localização devido às dificuldades de condução do automóvel em virtude das estradas serem muito estreitas

2026-07-12 • via Nuitee