Moorings Hotel

staff spread thin

Le prix est un peu élevé.

Very disappointing stay – serious room and cleanliness issues

Unfortunately, our stay at The Moorings Hotel was very disappointing.

1. The room door would not lock properly. We reported this to reception immediately after checking in. The receptionist said someone would come and fix it, but nobody came.
2. We had to slam/close the door around 20–25 times before it would finally lock.
3. On the second day, I went out and returned to find that the room door was unlocked/open, which was extremely concerning from a security point of view.
4. The room was not properly clean and the overall condition felt poorly maintained.
5. In the bathroom, the toilet roll holder was broken. Given the condition of the bathroom, we were also left wondering whether someone had entered the room.
6. Overall, the hotel and furnishings look very old and in need of significant maintenance and refurbishment.
7. On the second night, we reported the door problem again. This time, reception moved us to another room. However, the replacement room was smaller, including a smaller bathroom, which did not feel like a satisfactory solution.
8. There was also a very unpleasant smell throughout the hotel, which made the stay uncomfortable.
9. Even the toilet near the restaurant was extremely dirty and had no soap, which is unacceptable for a hotel.

The only positive aspect was the location. The hotel is in a beautiful area, with a good location outside Fort William, approximately 5–6 miles away.

Unfortunately, the location alone could not make up for the security concerns, cleanliness issues, unpleasant smell and poor maintenance we experienced. Based on our stay, I would not recommend this hotel unless these issues are addressed.

A lot of money is needed to get this hotel out of another decade, a lot of the furniture and carpets are “tired”. Expected a room with a view( looking at the photos on the internet). Electrical tagging was out of date .

Much of the hotel is tired and needs refurbishing. The bedrooms and beds are quite old which impacts the comfort level. Bathrooms are very old fashioned and in need of upgrading. The staff varied with some being very pleasant and helpful to others being cold, sharp and unhelpful.

Alles ist in die Jahre gekommen, müsste dringend renoviert werden. Im Bad Schimmel am Fenster, aus der Dusche kommt minimal warmes Wasser. Das Restaurant im neuen Anbau ist Ok

Pas d'ascenseur

Room awful, 1 skylight window. Very dingy. Setee filthy dirty. Whole hotel felt dingy and unwelcoming. On seeing room deided not to stay. More like a hostel than 4x hotel.

The grouting around the 🚿 needed a clean,and the edge's of the carpet needed hovering especially on the stairs.

Floors needed a bit more of a thorough vacuum as we had tissues on floor by bed and behind bathroom door.

Some areas a bit tired but still nice .
Only issue we had is the long walk to room with 3 corridors and 2 flights of stairs as one of my party has Mobility issues. Didn’t know about the stairs before we booked.

I had someone else's old, wet towels in the bottom of the shower. No fresh towels for me. The room smells musty and I had to carry heavy bag up to my room through awkward staircase. Staff were not helpful when enquiring about parking the car for a few days whilst going on a canoeing trip. Staff advised that although they own the 2 massive car parks, which were only partially filled when I stayed, parking there would not be an option!