Castletown Hotel

Hotels
8.5 (1373 reviews)
Main Street, Castletown , Castletown , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Minor cleanliness issues
Some maintenance needed

Categories

Cleanliness
7.89
Most reviews mention cleanliness positively, but some issues noted.
Service
8.86
Staff were very friendly, helpful, and accommodating.
Location
8.9
Convenient location for travelers, especially for ferry access.
Room Quality
8.35
Rooms were generally clean and comfortable, with some minor issues.
Amenities
7.88
Standard amenities for this hotel tier, with some great breakfast options.
Value for Money
8.84
Guests felt they received excellent value for the price paid.
Food and Beverage
8.89
Breakfast and dinner options received high praise from guests.
Overall Experience
8.36
Overall satisfaction is high with minor niggles noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:24

Property Description

Convenient Location
Located in the heart of Castletown, our family-run hotel offers easy access to Thurso, Wick, and the Castle of Mey. Just minutes away from Dunnet Bay, it is the ideal spot for surfing and fishing enthusiasts. Additionally, being in close proximity to all 3 Orkney ferry ports makes traveling a breeze.

Comfortable Accommodation
Unwind in our cozy rooms after a day of exploration. Enjoy the complimentary Wi-Fi and take advantage of our free parking facilities. Indulge in delicious home-cooked meals that are sure to satisfy your cravings.

Warm Hospitality
Experience the warmth of our hospitality as we cater to all your needs during your stay. From attentive service to comfortable amenities, we strive to make your visit memorable. Book your stay at the Castletown Hotel today and create unforgettable memories.

Important information:

When booking 5 or more rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1373 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.36
F
Fiona • solo_traveller • gb
8
2026-02-14 • via Nuitee
W
Wojciech • solo_traveller • gb
9
2026-02-12 • via Nuitee
S
Samantha • couple • gb
10
Welcoming and comfortable, we love staying here.
Pros:

We love staying here when we travel across to Orkney. The staff are so friendly and the rooms are exceptionally clean and comfortable. The food is delicious. The little touches in the dog friendly rooms are a delight!

Cons:

There was nothing to dislike

2026-02-08 • via Nuitee
N
Neil • couple • gb
8
2026-01-31 • via Nuitee
M
Mike • family_with_children • gb
5
Disappointing.
Pros:

Castle town hotel contacted on my day of arrival to ask if I’d change to a sister Hotel the Norseman in Wick.
So this review is really for the Norseman hotel which was really quite tired and need a refresh or upgrade to modern hotel standards. Everything was really dated.
After the previous night in a Marriot which was significantly cheaper, the Norseman which was a let down.
The only saving grace was a good breakfast in the morning otherwise I couldn’t wait to get away.

Cons:

Whole hotel is extremely tired. Seriously need modernising as it’s all worn out.

2026-01-29 • via Nuitee
B
Bruce • couple • gb
5
Pros:

We were advised the morning of our stay that we had to change hotels as we were the only booking for the 2 nights. This was inconvenient but understand the reasons.

Cons:

As above

2026-01-27 • via Nuitee
M
Matthew Comins • couple • gb
9
Going local in Castletown
Pros:

[  ] large room(superior)
[  ] large bathroom
[  ] bathsheets (not towels)
[  ] Brilliant meal / steak evening ... best ribeye in the UK to date
[  ] ample parking off street behind the hotel
[  ] easy and friendly checkin
[  ] locals bar / Pub and walked into a locals jamming session and made new friends

Cons:

Nothing to not like.

2026-01-24 • via Nuitee
D
Dean • family_with_children • gb
10
It was very comfortable and the staff were very friendly and helpful
Pros:

It was very warm and welcoming

Cons:

Nothing

2026-01-20 • via Nuitee
E
Erzsébet • extended_group • hu
6
Ódon épület annak minden jellemzőjével
Pros:

A komp kikötőhöz közel kerestünk szállást. Ez a hely 15 perc autóútra található Srabstertől, remek választás ebből a szempontból. A reggelihez első osztályú gyümölcstálat kínáltak, friss gyümölcsökkel. Este lehetett asztal foglalni vacsorához, jó a konyha. A személyzet is kedves, jó humorú.

Cons:

A szoba mérete éppen csak meghaladta az ágy méretét, a bőrönd kinyitása már komoly logisztikai előkészületeket igényel, és a fürdőben is óvatosan lehet megfordulni.

2026-01-19 • via Nuitee
G
Georgia • couple • gb
6
We had a nice short stay and was perfect for exploring Caithness within a few days. However, we didn’t get the best nigh
Pros:

The staff were so kind, helpful and cheery! The location was great as we were so close to the ferry terminal for the Orkney islands. The breakfast was great; especially the sausages and hash browns! The room was really clean!

Cons:

The room was a bit outdated and some of the paintwork was chipped. The bed was not comfortable at all and the springs creaked every time we moved. I don’t know if that’s just the room that we booked as the rooms on the other side of the building looked somewhat nicer.

2026-01-19 • via Nuitee
G
Gary • solo_traveller • gb
9
Pros:

The buffet breakfast was very good, As was the dinners. I had to have my dinners in my room as my dog would have begged for food in the dining hall. It was my first good nights sleep in 4 days as I had been camping previously and I booked Castletown hotel as it was dog friendly.

2026-01-19 • via Nuitee
J
Janet • couple • gb
9
Pros:

Staff very friendly and helpful and I was easily
able to change from a Twin room to a Double room and they were very welcoming of me having a large dog. 😀

2026-01-02 • via Nuitee
K
Karen • couple • gb
7
2026-01-02 • via Nuitee
S
Steena • solo_traveller • gb
9
2026-01-01 • via Nuitee
J
Johnpaul • couple • gb
9
2025-12-29 • via Nuitee
R
Richard • solo_traveller • gb
9
Nice clean friendly pub bnb
Pros:

Nice friendly pub bnb food was good and staff were friendly room was good and had everything needed breakfast was pleasant only had scrambled eggs on toast but good selection of cereal

Cons:

Nothing

2025-12-25 • via Nuitee
M
Mohamed • couple • nl
10
2025-12-22 • via Nuitee
B
Barbara • solo_traveller • gb
9
I always stay here on my way to Orkney. Can recommend.
Pros:

Lovely staff, clean and comfortable and a good breakfast.

2025-12-19 • via Nuitee
O
Oneill • solo_traveller • gb
10
Pros:

I was made welcome from the minute i arrived the food in the resteraunt was really nice and good portions , checking out the manaher was really helpful and i left 2 tshirts by accident and they sent them back to me they deserve 5 stars

2025-12-19 • via Nuitee
A
ALEXANDER • couple • gb
9
2025-12-16 • via Nuitee