Castletown Hotel

Hotels
8.5 (1499 reviews)
Main Street, Castletown , Castletown , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Minor cleanliness issues
Some maintenance needed

Categories

Cleanliness
7.89
Most reviews mention cleanliness positively, but some issues noted.
Service
8.86
Staff were very friendly, helpful, and accommodating.
Location
8.9
Convenient location for travelers, especially for ferry access.
Room Quality
8.35
Rooms were generally clean and comfortable, with some minor issues.
Amenities
7.88
Standard amenities for this hotel tier, with some great breakfast options.
Value for Money
8.84
Guests felt they received excellent value for the price paid.
Food and Beverage
8.89
Breakfast and dinner options received high praise from guests.
Overall Experience
8.36
Overall satisfaction is high with minor niggles noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:24

Property Description

Convenient Location
Located in the heart of Castletown, our family-run hotel offers easy access to Thurso, Wick, and the Castle of Mey. Just minutes away from Dunnet Bay, it is the ideal spot for surfing and fishing enthusiasts. Additionally, being in close proximity to all 3 Orkney ferry ports makes traveling a breeze.

Comfortable Accommodation
Unwind in our cozy rooms after a day of exploration. Enjoy the complimentary Wi-Fi and take advantage of our free parking facilities. Indulge in delicious home-cooked meals that are sure to satisfy your cravings.

Warm Hospitality
Experience the warmth of our hospitality as we cater to all your needs during your stay. From attentive service to comfortable amenities, we strive to make your visit memorable. Book your stay at the Castletown Hotel today and create unforgettable memories.

Important information:

When booking 5 or more rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1499 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.36
M
Maurilio • solo_traveller • it
7
2026-06-20 • via Nuitee
J
Jan • couple • nl
4
Van deze vakantie de slechtste accommodatie
Pros:

Het restaurant maar dan wel het eten zelf (de entourage is bedroevend)

Cons:

De totale indruk van het hotel is erg deprimerend.
Het ziet er in zijn geheel erg verwaarloosd uit. De entree, de kamer, de bedden, de badkamer ... allemaal erg beneden peil

2026-06-20 • via Nuitee
F
Fausto • couple • it
10
2026-06-19 • via Nuitee
J
Jennifer • family_with_children • us
10
Great!
Pros:

Service, room, cleanliness

Cons:

n/a

2026-06-19 • via Nuitee
L
Lynn • couple • gb
8
Really enjoyed staying at the Castletown Hotel
Pros:

Staff really helpful and friendly. Excellent breakfast

Cons:

A little dated the bathroom

2026-06-18 • via Nuitee
B
Bea • couple • ch
8
2026-06-17 • via Nuitee
A
Ana R • solo_traveller • pt
4
Cons:

Hotel simples e com um aspecto muito datado no tempo, claramente a precisar de um update.
Estava tudo efectivamente muito limpo, mas era tudo muito velho, desde os os colchões com as molas estragadas, às almofadas já sem forma, ao quarto sem AC e cujas janelas não abrem e ao WC extremamente simples e com os acessórios a caírem. Pequeno almoço muito básico.
No seu todo, não corresponde a um hotel de 3 estrelas atual.
Funcionários prestaveis, nada a apontar a esse nível, mas infelizmente não é um local a recomendar ou ao qual deseje voltar

2026-06-16 • via Nuitee
I
Irene B • solo_traveller • ch
9
2026-06-14 • via Nuitee
A
Amandine • extended_group • fr
7
2026-06-13 • via Nuitee
D
Donna • couple • gb
10
2026-06-12 • via Nuitee
G
Guntram • couple • de
9
Netter zwischen Stopp
Pros:

Lage wenn man mit der Fähre auf die Orkney Inseln möchte.
Personal sehr freundlich, Abendessen und Frühstück sehr gut.
Parkplatz direkt am Hotel.

2026-06-12 • via Nuitee
B
Birgit • couple • dk
8
God belligenhed , super betjening , god mad
Pros:

Beliggenhed og rigtig venligt personale og god mad

Cons:

Lidt slidt

2026-06-11 • via Nuitee
A
Andrew • solo_traveller • gb
7
Suitable overnight work trip accommodation.
Pros:

Friendly staff, comfortable.

Cons:

Price a little high for what it is but thats the impact of the NC500.

2026-06-10 • via Nuitee
C
Camilla • couple • gb
9
Comfortable Stay
Pros:

The hotel was very comfortable, excellent shower, very comfortable bed. The staff we met were friendly and helpful. Our room was to the rear of the hotel, so it was lovely and quiet.

2026-06-08 • via Nuitee
R
Rae • extended_group • au
9
Staff are a bonus - friendly and helpful.
Pros:

Good location, great dinner and breakfast was super

Cons:

None

2026-06-07 • via Nuitee
L
Luca • solo_traveller • it
6
2026-06-06 • via Nuitee
N
Nicola • couple • gb
10
Spacious throughout, good food, friendly service & excellent value.
Pros:

A great place to stay on the N coast within easy reach of Dunnet Head & nearby Thurso, right on the main route. Hotel was great, we booked in advance for dinner & enjoyed a lovely meal even though it was busy with a large coach party. Lovely walk for our dog through woodland paths leading down to the local beach. Dunnet bay was also a great place to stop off at when the weather closed in over the peninsula.

2026-06-06 • via Nuitee
L
Laeticia • couple • ch
6
2026-06-05 • via Nuitee
N
Nicola • couple • gb
7
Good breakfast, convenient for ferries to Orkney
Pros:

Lovely staff, very friendly and helpful. The window in our room was poorly fitted, the wind blew through the gaps, we had to stuff it with toilet roll to stop the curtains blowing with the wind. Aside from this issue it was a good place to stop before the boat over to Orkney. Breakfast was great, the restaurant was good, with big portions.

2026-06-05 • via Nuitee
N
Neil_fm • solo_traveller • gb
8
Pros:

Its a value hotel, so not that plush. The pictures on Booking.com are accurate. It's well maintained and clean. The staff were good and so eas the food. Good value for money and I would definitely come back here if i'm staying overnight in this area. Therevis a great beach 10-15 minutes walk.

Cons:

Nothing to complain about.

2026-06-04 • via Nuitee