Castletown Hotel

Hotels
8.5 (1373 reviews)
Main Street, Castletown , Castletown , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Minor cleanliness issues
Some maintenance needed

Categories

Cleanliness
7.89
Most reviews mention cleanliness positively, but some issues noted.
Service
8.86
Staff were very friendly, helpful, and accommodating.
Location
8.9
Convenient location for travelers, especially for ferry access.
Room Quality
8.35
Rooms were generally clean and comfortable, with some minor issues.
Amenities
7.88
Standard amenities for this hotel tier, with some great breakfast options.
Value for Money
8.84
Guests felt they received excellent value for the price paid.
Food and Beverage
8.89
Breakfast and dinner options received high praise from guests.
Overall Experience
8.36
Overall satisfaction is high with minor niggles noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:24

Property Description

Convenient Location
Located in the heart of Castletown, our family-run hotel offers easy access to Thurso, Wick, and the Castle of Mey. Just minutes away from Dunnet Bay, it is the ideal spot for surfing and fishing enthusiasts. Additionally, being in close proximity to all 3 Orkney ferry ports makes traveling a breeze.

Comfortable Accommodation
Unwind in our cozy rooms after a day of exploration. Enjoy the complimentary Wi-Fi and take advantage of our free parking facilities. Indulge in delicious home-cooked meals that are sure to satisfy your cravings.

Warm Hospitality
Experience the warmth of our hospitality as we cater to all your needs during your stay. From attentive service to comfortable amenities, we strive to make your visit memorable. Book your stay at the Castletown Hotel today and create unforgettable memories.

Important information:

When booking 5 or more rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1373 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.36
K
Krzysztofa • couple • gb
10
Exellent location and price, staff very welcome and helpful. Strongly recommend this hotel
Pros:

Staff amazing very warm welcome, exellent support with all our needs. Can't thank you enough to wait for our arrival and kindness welcome

2026-03-06 • via Nuitee
P
Peter • couple • gb
5
Clean hotel and friendly staff
Pros:

Friendly and helpful staff, very clean room

Cons:

You get what you pay for so not fair to criticise…we paid a budget price

2026-03-06 • via Nuitee
S
Susan • couple • gb
7
2026-03-05 • via Nuitee
J
James • couple • gb
10
2026-03-04 • via Nuitee
G
Greeshma • couple • gb
7
Pros:

Cleaniness and staffs approach

Cons:

They said have private beach. But can find any 😁

2026-03-03 • via Nuitee
I
ian • solo_traveller • gb
7
2026-03-03 • via Nuitee
C
Charles • couple • gb
10
2026-03-02 • via Nuitee
A
Ann • solo_traveller • gb
9
2026-03-01 • via Nuitee
T
Tracie • couple • gb
10
Great value for money at a nice hotel in a convenient location.
Pros:

Clean, comfortable, welcoming friendly staff. Great bar meals and a great breakfast .

2026-02-28 • via Nuitee
B
Brenda • couple • ie
8
Pros:

Dinner on Saturday was really good

Cons:

Beds not that comfy-

2026-02-24 • via Nuitee
S
Silvia • solo_traveller • it
10
Pros:

Ambiente confortevole e ben riscaldato. Ristorante interno comodo e di buona qualità. Colazione ottima. Staff professionale e cordiale.

2026-02-22 • via Nuitee
H
Helen McLeish • solo_traveller • gb
10
Very nice hotel. We had a great evening meal & wonderful breakfast next morning. The rooms were fab.
Pros:

Great location & lovely

Cons:

Nothing

2026-02-22 • via Nuitee
F
Fiona • solo_traveller • gb
8
2026-02-14 • via Nuitee
W
Wojciech • solo_traveller • gb
9
2026-02-12 • via Nuitee
S
Samantha • couple • gb
10
Welcoming and comfortable, we love staying here.
Pros:

We love staying here when we travel across to Orkney. The staff are so friendly and the rooms are exceptionally clean and comfortable. The food is delicious. The little touches in the dog friendly rooms are a delight!

Cons:

There was nothing to dislike

2026-02-08 • via Nuitee
N
Neil • couple • gb
8
2026-01-31 • via Nuitee
M
Mike • family_with_children • gb
5
Disappointing.
Pros:

Castle town hotel contacted on my day of arrival to ask if I’d change to a sister Hotel the Norseman in Wick.
So this review is really for the Norseman hotel which was really quite tired and need a refresh or upgrade to modern hotel standards. Everything was really dated.
After the previous night in a Marriot which was significantly cheaper, the Norseman which was a let down.
The only saving grace was a good breakfast in the morning otherwise I couldn’t wait to get away.

Cons:

Whole hotel is extremely tired. Seriously need modernising as it’s all worn out.

2026-01-29 • via Nuitee
B
Bruce • couple • gb
5
Pros:

We were advised the morning of our stay that we had to change hotels as we were the only booking for the 2 nights. This was inconvenient but understand the reasons.

Cons:

As above

2026-01-27 • via Nuitee
M
Matthew Comins • couple • gb
9
Going local in Castletown
Pros:

[  ] large room(superior)
[  ] large bathroom
[  ] bathsheets (not towels)
[  ] Brilliant meal / steak evening ... best ribeye in the UK to date
[  ] ample parking off street behind the hotel
[  ] easy and friendly checkin
[  ] locals bar / Pub and walked into a locals jamming session and made new friends

Cons:

Nothing to not like.

2026-01-24 • via Nuitee
D
Dean • family_with_children • gb
10
It was very comfortable and the staff were very friendly and helpful
Pros:

It was very warm and welcoming

Cons:

Nothing

2026-01-20 • via Nuitee