Pets allowed

Facilities

Meeting rooms
Fitness facilities
Proposal/romance packages available
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Issues with service speed
Parking difficulties

Categories

Cleanliness
7.69
Some reviews indicate cleaning details need attention.
Service
8.96
Staff were generally friendly and attentive despite some service delays.
Location
9.2
Located in a lovely quiet community with nice walking areas nearby.
Room Quality
8.65
Rooms were nicely designed and comfortable.
Amenities
8.68
Good pool and leisure facilities available.
Value for Money
8.64
Overall experience at this hotel offers great value.
Food and Beverage
8.19
Food received positive feedback but some minor complaints about breakfast.
Overall Experience
8.76
Overall lovely stay with minor issues, recommended for visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:04

Property Description

Recreational Opportunities: Enjoy the indoor pool, sauna, and fitness center for a relaxing stay.

Dining Options: Indulge in British cuisine at Conservatory Restaurant or unwind with a drink at the poolside bar.

Convenience and Comfort: Benefit from amenities such as complimentary Wi-Fi, a business center, and daily housekeeping.

Don't miss out on booking your stay at Crown Hotel in Carlisle, where luxury meets tranquility.

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 118 reviews
Cleanliness: 7.69
Service: 8.96
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.76
K
Keith
6
Pros:

Bathroom was awful. Long dark hair in bath; grime all around the bath; mould on taps and tiles. Glass window panels had paint on them and paint splashed on floor and radiator. Bedroom window panels big streakes of paint; dirty on paintwork and an ancient dead wasp. Definitely not 4 star. Very disappointed. Positives: friendly staff and nice lounge area

2025-10-06 • via Nuitee
M
Marcus
10
Pros:

Great staff and Spa facp

2025-09-27 • via Nuitee
L
Lisa
10
Pros:

Super clean room, was nicely designed & a warm welcome.
Had dinner at the restaurant which unfortunately the service wasn’t great really slow & forgot one of our parties meal & drinks order (I would understand if it was super busy but it wasn’t) but they were friendly in general couldn’t fault that. The hotel was lovely giving really cosy vibes & the receptionist was lovely. Would recommend & the surrounding area is really nice for walks.

2025-09-27 • via Nuitee
C
Chris
2
Pros:

Business travellers do not book this hotel
Cancelled my bookings a couple of hours prior to check-in
Have to wait upto 7 days for a refund
Same room back online available straight away
Very poor

2025-09-26 • via Nuitee
L
Linda • partner
6
Pros:

The management and staff were very caring and helpful. The chef prepared excellent soups each day!

The room and dining room were acceptable, however both areas need attention to detail with regard to cleaning

2025-09-25 • via Nuitee
C
Carol • partner
10
Pros:

We had a really nice stay. Food very good. Staff very friendly. The only thing psrking st ti.es was very busy with people parking for thr gym. My hubby has poor mobility and hotel guests using didable bays. We had to park right over the other side of the car park. Other than that a lovely stay

2025-09-22 • via Nuitee
C
Charles • partner
10
Pros:

Great stay but room and corridors were seriously overheated in the cottage accommodation

2025-09-21 • via Nuitee
J
Janet
8
Pros:

This was our third visit to this (very nearly perfect) hotel with just a few details that need attention:
Please get some decent loo paper, the thin and mean stuff in your bathrooms is admittedly a step up from Izal, but not very nice.

Please stop covering all your cooked breakfast items in black pepper - I hate it and had to scrape a lot

2025-09-12 • via Nuitee
K
Kimberly • partner
10
Pros:

The Crown Hotel is nestled in a quiet community near Carlisle. It is located near a train station but also has a parking area (spaces are a bit tight, designed for small cars but filled with larger cars). There is access to a private gym/fitness center on site. There is a lovely garden with seating. The morning breakfast is quite nice with many options. We stayed three nights while we explored Carlisle, Hadrian's Wall and the Lake District. Also, there is a nearby footpath that takes you along the Eden River to Constantine's Cell/Wetheral Caves which made for a lovely morning walk.

2025-08-22 • via Nuitee
S
Sandra
10
Pros:

Fab little find. Comfy and welcoming

2025-08-21 • via Nuitee
S
Sarah • friends
8
Pros:

Staff were all lovely and attentive. Bed was comfortable. Great selection of delicious food for breakfast. Nice pool and leisure area.

2025-08-09 • via Nuitee
J
Jennifer • family
2
Pros:

Nice friendly staff.

No one slept a wink a generator was on all night.

2025-08-08 • via Nuitee
F
Fintan
10
Business trip
Pros:

Lovely hotel in a beautiful village with great staff, the pool and leisure facilities are good also. It definitely needs a public bar that is open - I went to enter the Events bar but door was locked..

2025-07-25 • via Nuitee
M
Marcus
10
Pros:

Great hotel, and the fact that you can use the leisure facilities for free when staying is an absolute bonus. We couldn’t fault it the staff were amazing, definite place to stay.

2025-07-19 • via Nuitee
V
Verified traveler
10
A happy hotel with lovey staff
Pros:

All the staff are really lovely. Happy, helpful and competent.

2025-06-26 • via Nuitee
J
JANET
10
Lovely relaxing stay.
Pros:

Staff were lovely. Did not like dogs in dining room especially when they had a barking contest. Would go back yes.

2025-06-13 • via Nuitee
K
Kristian
10
Pros:

Fantastic team who made me feel really welcome. Accommodating to my requirements and a great breakfast. I will happily book here again

2025-05-11 • via Nuitee
C
Charles • partner
10
Pros:

Friendly staff with excellent breakfast and pool facilities.

2025-05-10 • via Nuitee
J
Julius
10
Pros:

Best hotel stay during my trip to Scotland. This was my second time at this hotel. I reserved the same room and they obliged me. I’m a cancer patient and they suggested room service for breakfast and they delivered with professional courtesy.

2024-09-18 • via Nuitee
M
Martin
8
Pros:

Enjoyed the hotel and restaurant but the emails I had sent confirming a 7.30 dinner in the conservatory restaurant hadn’t been taken into account. Luckily the waitress found us a table but a point for admin to note

2024-09-13 • via Nuitee