La Terrasse

Hotels
7.4 (680 reviews)
36, Terrasse St Pierre , Douai , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Issues with cleanliness
Outdated facilities
No elevator access

Categories

Cleanliness
6.49
Negative sentiment due to issues with a mouldy fridge and general cleanliness concerns.
Service
8.46
Staff is consistently described as friendly and helpful.
Location
8.5
Many reviews highlight the hotel's excellent location near the city center.
Room Quality
6.45
Several mentions of outdated decor and issues with room facilities.
Amenities
6.98
Positive feedback on breakfast but concerns about lack of an elevator and restaurant.
Value for Money
7.44
Mixed feelings with some reviews indicating high prices for the condition of the property.
Food and Beverage
7.49
Breakfast described positively, though there were complaints during the last days of stay.
Overall Experience
7.36
Overall mixed experience with both positives and critical points discussed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 21:12

Property Description

Luxurious Accommodations

The 16 rooms at La Terrasse hotel offer sophisticated amenities including bathrooms with shower or bathtub, satellite television, radio alarm clock, telephone, and minibar. Perfect for a comfortable and relaxing stay.

Ideal Location

Situated in the heart of Douai, La Terrasse hotel is the perfect choice for couples looking to explore the city and visit the famous Belfry of Douai. Enjoy the convenience of being centrally located to all the attractions and landmarks.

Charming Atmosphere

Experience a warm and welcoming atmosphere at La Terrasse hotel, where attention to detail is paramount. The hotel's elegant decor and attentive staff ensure a memorable stay for all guests.

Book your stay at La Terrasse hotel now and indulge in a luxurious experience in the heart of Douai.

Important information:

Please note that check-in is not possible after 20:00.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LIL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 680 reviews
Cleanliness: 6.49
Service: 8.46
Location: 8.5
Room Quality: 6.45
Amenities: 6.98
Value for Money: 7.44
Food and Beverage: 7.49
Overall Experience: 7.36
D
Diffalah • couple • fr
10
Pros:

Accueil très agréable et lit de bonne taille

Cons:

Impossible d'éteindre la télé avec la télécommande.
L'interrupteur étant général, nous avons dû débrancher la prise de la télé

2026-03-27 • via Nuitee
K
kevin • couple • fr
10
2026-03-25 • via Nuitee
B
Barbara • solo_traveller • fr
8
Pros:

L emplacement, l écoute et l accueil

2026-03-24 • via Nuitee
G
Ghislain • extended_group • fr
5
2026-03-24 • via Nuitee
R
REMI • solo_traveller • fr
10
2026-03-24 • via Nuitee
D
Denis • couple • be
4
2026-03-22 • via Nuitee
P
Patrick • couple • fr
7
Sympa
Pros:

C’est central

Cons:

Pas d’ascenseur pour rejoindre la chambre au 2eme

2026-03-22 • via Nuitee
M
maureen • couple • fr
9
2026-03-17 • via Nuitee
M
maupin • couple • fr
10
2026-03-16 • via Nuitee
M
maryline • solo_traveller • fr
8
Pros:

Personnel très agréable
Emplacement au centre ville
Petit déjeuner complet

2026-03-14 • via Nuitee
F
frank • solo_traveller • fr
10
2026-03-13 • via Nuitee
C
Christian • couple • be
6
Pros:

Situation centre ville, idéale, parking gratuit de l'hotel

Cons:

Etablissement non recommendable pour les PMR, Pas d'ascenceur, aucune de prise de courant en tète de lit, nous avons du demander une allonge!! qualité -prix non justifiée

2026-03-09 • via Nuitee
J
Jean-Michel • solo_traveller • fr
4
2026-03-09 • via Nuitee
S
Sarah • solo_traveller • fr
10
2026-03-09 • via Nuitee
N
Nuria • couple • fr
10
Pros:

La unicación, la habitación muy confortable, muy tranquilo y silencioso. Las mujeres de la recepción son super amables y profesionales.
Gracias

2026-03-04 • via Nuitee
M
Maeva • solo_traveller • fr
10
2026-03-01 • via Nuitee
L
Letue • extended_group • fr
4
Hôtel à bannir!
Pros:

Le calme de l'hôtel.

Cons:

L'hôtel ne correspond pas du tout à 4 étoiles nous avons trouvé des tâches et des cheveux sur les draps! Trace de rouille sur le porte serviette dans la salle de bain, le robinet de la baignoire n'était pas du tout fixé, le robinet du lavabo était rempli de calcaire bref j'en passe très déçus! Tâche aussi sur les rideaux l'hôtel devrait se faire inspecter car je trouve ça honteux de proposer se genre d'établissement sur le site booking!
120€ pour ça je compare les prestations à un hôtel F1 et non un 4 étoiles.

2026-02-23 • via Nuitee
L
Laurent • couple • fr
8
2026-02-22 • via Nuitee
D
Diakite • couple • fr
8
Pros:

La bienveillance de l'ensemble du personnel.

Cons:

La TV qq chaînes de tv ne fonctionnait pas.

2026-02-22 • via Nuitee
L
LEROT • couple • fr
8
Pros:

Le calme, l'emplacement, l'équipement, la surface de la suite. Le spa et la baignoire privatifs sont un grand avantage.

Cons:

La baignoire à remous ne permet pas d'être utilisée. Les buses de remous ont créé un rejet d'eau sale et une odeur très désagréable lorsque nous les avons mis en route. Attention à veiller à ce désagrément.

2026-02-14 • via Nuitee