Hotel Metropol & Spa Zermatt

Hotels
9.4 (751 reviews)
Matterstrasse 9 , Zermatt , ch

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Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean room
Good breakfast
Amazing views
Excellent amenities
Cons:
Dinner quality varies
Breakfast service could be improved

Categories

Cleanliness
9.35
Rooms were clean and well-maintained, as highlighted by multiple reviews.
Service
9.85
Staff received high praise for their friendliness and helpfulness.
Location
9.85
The hotel is described as centrally located with great views, especially of the Matterhorn.
Room Quality
9.35
Rooms are noted for their size and views, and ready access to space.
Amenities
9.35
Amenities such as the spa and pool received positive feedback.
Value for Money
8.85
While many reviews highlight satisfaction with prices, some aspects felt less impressive.
Food and Beverage
8.85
Breakfast selection was praised but some dinners were mentioned as less flavorful.
Overall Experience
9.75
Overall stay ratings were consistently high across various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:10

Property Description

Spectacular Views of the Matterhorn
Located in the heart of Zermatt, Hotel Metropol & Spa offers stunning views of the iconic Matterhorn.

Relaxing Spa and Wellness Amenities
After a day of adventure, guests can rejuvenate at the health centre with massages and treatments, or take a dip in the inviting swimming pool.

Delicious Dining and Convenient Services
Indulge in a hearty buffet breakfast and savory dinners with mountain vistas at the on-site restaurant. Enjoy complimentary transfers from Zermatt Train Station and taxi services until 18:00.

Experience the beauty of Zermatt at Hotel Metropol & Spa - Book your stay now!

Important information:

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    Children from 2 years old to 15 years old stay for CHF 80 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 751 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 9.75
K
Kathleen • family_with_children • us
10
2026-06-18 • via Nuitee
R
Ren Ze • couple • tw
9
Pros:

地點很好，可以清楚看到馬特洪峰，服務人員都很讚

Cons:

早餐選項、口味較普通

2026-06-16 • via Nuitee
L
Lydia • couple • gb
9
Brilliant!!
Pros:

Great location, fabulous staff , comfortable room and great facilities!

Cons:

Nothing to dislike at all

2026-06-16 • via Nuitee
A
Arthur • solo_traveller • pt
8
Great location, amazing Staff, amazing views. Wi-fi could be better…
Pros:

Very friendly staff and very good room service. The spa is really good too, as well as the breakfast. Amazing views to the Matterhorn!

Cons:

Wi-fi in my room was very poor. Shower door didn’t want to close. Pillow was not very comfortable. Didn’t have an outlet near my bed — that was bad.

2026-06-15 • via Nuitee
M
MIZUKI • couple • jp
10
2026-06-13 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-06-12 • via Nuitee
K
Karen • couple • us
10
Wonderful hotel with great attention to all details.
Pros:

Staff at front desk and in restaurant were wonderful and very attentive. Very clean. Great location.

Cons:

Nothing.

2026-06-11 • via Nuitee
P
peter • couple • gb
9
Pros:

Good location , clean and modern

Cons:

The breakfast quality and content could have been better

2026-06-11 • via Nuitee
D
David • solo_traveller • gb
10
Fabulous, perfect hotel.
Pros:

Lovely staff. Beautiful, clean and well furnished room. Excellent breakfast, great location. Great pool and spa facilities.

Cons:

Nothing. It was perfect.

2026-06-10 • via Nuitee
V
valentim • couple • br
10
Superior ao esperado
Pros:

Tudo muito bem planejado, cama extremamente confortável, vista deslumbrante, fácil acesso pois fica perto de tudo.
A recepção, o translado, as acomodações, a piscina, a sauna seca e a sauna a vapor, a hidromassagem enfim tudo perfeito.

Cons:

Não há do que sequer fazer uma observação negativa

2026-04-19 • via Nuitee
T
Thomas • extended_group • de
8
2026-04-10 • via Nuitee
D
Deshani Chinthani • solo_traveller • lk
10
2026-04-07 • via Nuitee
S
Simon • family_with_children • gb
10
2026-04-05 • via Nuitee
C
Caroline • couple • ch
9
Pros:

Freundlichkeit, des Personals

2026-04-04 • via Nuitee
K
Kenneth • family_with_children • us
8
It was very good and the staff is amazing
Pros:

Staff was amazing

Cons:

Shower is a little rough
Pillows are a little empty.
tight the room but it is European style so not super surprising

2026-03-30 • via Nuitee
G
Gian-Luca • couple • ch
9
Wir hatten eine tolle Woche in Zermatt im Hotel Metropol. Schöner Spa Bereich und Pool um nach dem Ski fahren zu entspan
Pros:

Schönes Zimmer, tolle Lage.
Sehr freundliches und zuvorkommendes Personal!

Cons:

Nichts Nennenswertes .

2026-03-28 • via Nuitee
J
Johanna • solo_traveller • ch
9
Pros:

Lovely hotel in a great location close to Sunegga ski lift and the main strip.

2026-03-28 • via Nuitee
W
William • solo_traveller • us
10
Pros:

The staff and facilities were amazing. One of my best travel experiences ever.

2026-03-26 • via Nuitee
M
Maryna • solo_traveller • gb
10
2026-03-16 • via Nuitee
J
Jean-Pierre • couple • ch
8
2026-03-14 • via Nuitee