Hotel Metropol & Spa Zermatt

Hotels
9.4 (750 reviews)
Matterstrasse 9 , Zermatt , ch

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean room
Good breakfast
Amazing views
Excellent amenities
Cons:
Dinner quality varies
Breakfast service could be improved

Categories

Cleanliness
9.35
Rooms were clean and well-maintained, as highlighted by multiple reviews.
Service
9.85
Staff received high praise for their friendliness and helpfulness.
Location
9.85
The hotel is described as centrally located with great views, especially of the Matterhorn.
Room Quality
9.35
Rooms are noted for their size and views, and ready access to space.
Amenities
9.35
Amenities such as the spa and pool received positive feedback.
Value for Money
8.85
While many reviews highlight satisfaction with prices, some aspects felt less impressive.
Food and Beverage
8.85
Breakfast selection was praised but some dinners were mentioned as less flavorful.
Overall Experience
9.75
Overall stay ratings were consistently high across various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:10

Property Description

Spectacular Views of the Matterhorn
Located in the heart of Zermatt, Hotel Metropol & Spa offers stunning views of the iconic Matterhorn.

Relaxing Spa and Wellness Amenities
After a day of adventure, guests can rejuvenate at the health centre with massages and treatments, or take a dip in the inviting swimming pool.

Delicious Dining and Convenient Services
Indulge in a hearty buffet breakfast and savory dinners with mountain vistas at the on-site restaurant. Enjoy complimentary transfers from Zermatt Train Station and taxi services until 18:00.

Experience the beauty of Zermatt at Hotel Metropol & Spa - Book your stay now!

Important information:

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    Children from 2 years old to 15 years old stay for CHF 80 per person per night when using an available extra bed.
    People 16 years old and over stay for CHF 120 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 750 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 9.75
T
Thomas • extended_group • de
8
2026-04-10 • via Nuitee
D
Deshani Chinthani • solo_traveller • lk
10
2026-04-07 • via Nuitee
S
Simon • family_with_children • gb
10
2026-04-05 • via Nuitee
C
Caroline • couple • ch
9
Pros:

Freundlichkeit, des Personals

2026-04-04 • via Nuitee
K
Kenneth • family_with_children • us
8
It was very good and the staff is amazing
Pros:

Staff was amazing

Cons:

Shower is a little rough
Pillows are a little empty.
tight the room but it is European style so not super surprising

2026-03-30 • via Nuitee
J
Johanna • solo_traveller • ch
9
Pros:

Lovely hotel in a great location close to Sunegga ski lift and the main strip.

2026-03-28 • via Nuitee
G
Gian-Luca • couple • ch
9
Wir hatten eine tolle Woche in Zermatt im Hotel Metropol. Schöner Spa Bereich und Pool um nach dem Ski fahren zu entspan
Pros:

Schönes Zimmer, tolle Lage.
Sehr freundliches und zuvorkommendes Personal!

Cons:

Nichts Nennenswertes .

2026-03-28 • via Nuitee
W
William • solo_traveller • us
10
Pros:

The staff and facilities were amazing. One of my best travel experiences ever.

2026-03-26 • via Nuitee
M
Maryna • solo_traveller • gb
10
2026-03-16 • via Nuitee
J
Jean-Pierre • couple • ch
8
2026-03-14 • via Nuitee
O
Oliver • couple • gb
10
Great location, friendly, helpful staff and a hotel that lives up to its promise
Pros:

Perfect location for the Sunegga funicular lift and Flexrent ski shop around the corner. Bus stop to Matterhorn Ski Paradise 1 min walk away. Rooms well appointed and the balcony view of the Matterhorn didn’t disappoint. Near to shops/Migros. Breakfast was excellent with a good choice of cereals, meats/cheese/pastries/fruit and your choice of eggs/bacon and selection of coffee options and juice to wash it all down. The spa and pool were excellent. A complimentary lift to/from Zermatt train station was most welcome. But the most stand out point for us was the friendliness and helpfulness of the staff team. Thank you Gabriel and Team for making our stay memorable.

Cons:

Nothing at all

2026-03-13 • via Nuitee
G
Gabriel • family_with_children • lb
9
2026-03-08 • via Nuitee
J
Jean-Michel • solo_traveller • ch
10
À recommander
Pros:

Superbe vue depuis la chambre, très propre, personnel aux petits soins

2026-03-08 • via Nuitee
M
MIKHAIL • family_with_children • ru
9
Отличный отель в Церматте. Швейцарский стиль, классное соотношение цены/качества
Pros:

Прекрасный отель, очень качественный. Настоящие 4****. По началу показалось, что номер выглядит совсем уж скромно (у нас была самая простая категория), но потом мы изменили своё мнение. Видно, что владельцы сделали номера и отель в целом продуманным, использовали качественный материалы. делали всё с душой.

Еще точно хочу отметить классные завтраки, отличную сауну (хорошая температура и влажность – удавалось классно прогреться после катания). И дружелюбный и помогающий с любыми вопросами персонал.

Классный отель, отличное соотношение цены/качества. Однозначно хотим вернуться еще.

Cons:

Для любителей "тяжёлого люкса" и номеров с богатым декором не подойдет. Тут аскетичный швейцарский стиль.

2026-03-07 • via Nuitee
M
Motta • solo_traveller • br
10
2026-03-06 • via Nuitee
M
Marco • couple • ch
9
Pros:

All good and perfect and the staff was really friendly, amazing. Position is top.

Cons:

Just the bathroom under the rooftop, was not easy to take a shower as it was was low for a normal person.

2026-03-04 • via Nuitee
A
Abhishek • solo_traveller • in
10
Pros:

Property is well located with excellent staff.

2026-03-04 • via Nuitee
P
Patrice • couple • ch
8
2026-03-03 • via Nuitee
I
Ignazio • solo_traveller • ch
8
es war sher gemudlich alles bestenz sauber personal top 👍
Pros:

alles 👍

Cons:

gibt nix zum reklamieren. er ist nicht mer neu aber sher angeneme👍

2026-03-02 • via Nuitee
F
Fernando Antonio • family_with_children • br
10
Lugar muito bom, boa vista, bom serviço, lugar bem centralizado na cidade.
Pros:

Tudo foi muito bom.

2026-03-02 • via Nuitee