Hotel Metropol & Spa Zermatt

Hotels
9.4 (815 reviews)
Matterstrasse 9 , Zermatt , CH
+41 27 966 35 66

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean room
Good breakfast
Amazing views
Excellent amenities
Cons:
Dinner quality varies
Breakfast service could be improved

Categories

Cleanliness
9.35
Rooms were clean and well-maintained, as highlighted by multiple reviews.
Service
9.85
Staff received high praise for their friendliness and helpfulness.
Location
9.85
The hotel is described as centrally located with great views, especially of the Matterhorn.
Room Quality
9.35
Rooms are noted for their size and views, and ready access to space.
Amenities
9.35
Amenities such as the spa and pool received positive feedback.
Value for Money
8.85
While many reviews highlight satisfaction with prices, some aspects felt less impressive.
Food and Beverage
8.85
Breakfast selection was praised but some dinners were mentioned as less flavorful.
Overall Experience
9.75
Overall stay ratings were consistently high across various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:10

Property Description

Spectacular Views of the Matterhorn
Located in the heart of Zermatt, Hotel Metropol & Spa offers stunning views of the iconic Matterhorn.

Relaxing Spa and Wellness Amenities
After a day of adventure, guests can rejuvenate at the health centre with massages and treatments, or take a dip in the inviting swimming pool.

Delicious Dining and Convenient Services
Indulge in a hearty buffet breakfast and savory dinners with mountain vistas at the on-site restaurant. Enjoy complimentary transfers from Zermatt Train Station and taxi services until 18:00.

Experience the beauty of Zermatt at Hotel Metropol & Spa - Book your stay now!

Important information:

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.4
Based on 815 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 9.75
A
Ankush • solo_traveller • in
10
2026-10-29 • via Nuitee
Y
Yasunori • couple • jp
7
天気に恵まれてよかった。
Pros:

ロケーション

Cons:

フロントスタッフがすくなかった。

2026-10-27 • via Nuitee
Y
YEM SHIANG • couple • tw
10
Pros:

前台服務人員非常的友善，每天都被他的笑容提振精神

2026-10-22 • via Nuitee
R
Rami • couple • ch
9
Top!
Pros:

Accueil à la réception. Formidable!
Réponses à nos demandes top!

Cons:

J’avais réservé une chambre avec vue sur le Cervin mais il y’avait une immense grue qui gâchait la vue. En plus il y’avait des travaux dans le quartier et donc c’était bruyant.

2026-10-21 • via Nuitee
F
Feiertag • solo_traveller • at
8
Komme gerne wieder.
Pros:

Sehr zentral gelegen und gut zu Fuß vom Bahnhof zu erreichen. Sehr zuvorkommendes und freundliches Personal.
Habe überraschend ein Upgrade des Zimmers erhalten.

2026-10-20 • via Nuitee
R
Randy • couple • us
9
Pros:

Very good food and location.

2026-10-19 • via Nuitee
C
Christian • couple • de
9
Einfach super!
Pros:

Das Frühstück war hervorragend, Lage und Personal echt super!!!

2026-10-18 • via Nuitee
N
Nancy • family_with_children • ch
8
Top séjour à Zermatt
Pros:

Tout était sympa: emplacement , personnel, confort , piscine , repas,…

Cons:

Dommage que le wifi dans la chambre n était pas très bon mais à part ça tout était très bien

2026-10-17 • via Nuitee
C
carol • couple • us
10
We were treated very well and the location was convenient
Pros:

Location and friendly staff

Cons:

Can’t think of a thing

2026-10-16 • via Nuitee
D
Damini • family_with_children • in
10
2026-10-16 • via Nuitee
C
CRT • couple • tw
10
2026-10-16 • via Nuitee
M
Miyu • family_with_children • jp
10
2026-10-15 • via Nuitee
J
Jose • extended_group • us
10
Wonderful stay with a great view of the Matterhorn and the city.
Pros:

Breakfast is great and the restaurant staff is very friendly. We were welcomed by Stephanie at the front desk who was very cheerful and friendly. She gave us helpful information during our stay and made us feel at home. And our view of the Matterhorn from our room is spectacular. The pool and the whirlpool are very nice and has a great view of the Matterhorn.

Cons:

The size of the room is a little tight but still comfortable.

2026-10-15 • via Nuitee
R
Rolstadaas • solo_traveller • no
10
Zermatt oktober 2026
Pros:

Personalet, beliggenheten og fasilitetene.

2026-10-15 • via Nuitee
N
Naoto • couple • us
10
2026-10-13 • via Nuitee
I
Ismael • couple • ph
9
Great hotel with fantastic staff
Pros:

The location, only a few meters from the train station.
Our room has a full view of the Matterhorn which is fantastic

Cons:

Nothing

2026-10-13 • via Nuitee
T
TZU TUNG • couple • tw
10
2026-10-12 • via Nuitee
P
Peter • solo_traveller • gb
10
Pros:

Super friendly and helpful staff. Nice atmosphere. Well located. Pool and jacuzzi were great.

2026-10-12 • via Nuitee
H
House • couple • us
10
2026-10-12 • via Nuitee
G
Gavin • family_with_children • ie
9
Pros:

There were good breakfast options, as a gluten free traveller I was disappointed to see there were no gluten-free granola options on the second day.

Cons:

There was demolition across the road, but this was outside the control of the hotel.

2026-10-12 • via Nuitee