Hotel Terminus am Hauptbahnhof & ZOB

Hotels
7.4 (4584 reviews)
Steindamm 5 , Hamburg , de

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Dirty conditions
Poor room maintenance

Categories

Cleanliness
6.54
Room quality was negatively impacted by old furniture and dirty conditions.
Service
8.51
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
7.55
Location is central but noted as being in a neighborhood with safety concerns.
Room Quality
6.5
Rooms were old and poorly maintained with discomfort reported.
Amenities
7.53
Basic amenities available but lacking in modern conveniences such as functional internet.
Value for Money
8.49
Considered a good value given the location and service.
Food and Beverage
7.04
Breakfast offerings were mentioned as limited and potentially overpriced.
Overall Experience
7.01
Mixed experience with positives in service and location, but significant drawbacks in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:11

Property Description

Convenient Location:
Situated a mere 200 meters from Hamburg's main railway station, the Hotel Terminus am Hauptbahnhof & ZOB offers easy access to transportation hubs and key city attractions.

Comfortable Accommodation:
Experience cozy rooms equipped with cable TV, Wi-Fi, and a complimentary breakfast buffet to kickstart your day.

Nearby Attractions:
Explore the vibrant neighborhood with numerous dining options, the renowned Deutsches Schauspielhaus theatre, and the scenic Außenalster lake just a stone's throw away.

Book your stay now at Hotel Terminus am Hauptbahnhof & ZOB for a memorable Hamburg experience!

Important information:

Please note that although the hotel has an elevator, not all floors are accessible by the elevator.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 19 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 4584 reviews
Cleanliness: 6.54
Service: 8.51
Location: 7.55
Room Quality: 6.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.04
Overall Experience: 7.01
A
Ali • solo_traveller • ly
10
Pros:

Perfect Hotel

2026-07-04 • via Nuitee
P
Petra • solo_traveller • se
9
2026-07-04 • via Nuitee
N
Nicole • solo_traveller • de
6
Pros:

Sehr sehr nettes Personal 😁 Die Lage ist mit der Nähe zum Bahnhof nahezu unschlagbar. Das ganze Hotel ist sauber und ordentlich, von der Ausstattung her allerdings schon ein bisschen in die Jahre gekommen. Das Bad war mit allem Wichtigen ausgestattet, aber auch klein. Für einen kurzen Aufenthalt absolut ausreichend.

Cons:

Zimmer und Bad waren recht klein, Ausstattung in die Jahre gekommen

2026-07-04 • via Nuitee
C
Christina • extended_group • se
8
Trevlig person och väldigt hjälpsam
Pros:

Nära tågstationen och bra pris.

Cons:

Att bo nära stationen drar till sig personer men det går bra även för en ovan person.

2026-07-03 • via Nuitee
O
Olivia • couple • se
8
Smidigt, bra, enkelt
Pros:

Bra läge, supertrevlig och hjälpsam personal, kunde lämna väskor och bra frukost

Cons:

Inte den fräschaste känslan

2026-07-03 • via Nuitee
C
Cristina • couple • se
6
2026-07-02 • via Nuitee
P
Pernille • extended_group • dk
9
Fantastisk og afslappende.
Pros:

Vi følte os virkeligt velkomne. Meget søde, imødekommende og velinformerede personale.
Morgenmaden var god og rigelig. Buffeten blev hele tiden fyldt op. Kaffen kunne være bedre…
Værelset havde en passende størrelse. Badeværelset var rent og pænt ligesom værelset. Gode madrasser.
Hotellet ligger rigtig godt midt i det hele. Men i en gade hvor der var en overvægt af virkeligt sårbare misbrugere samt sælgere der handlede ganske åbenlyst. Vi følte os ikke utrygge, men vi var kun ude i dagtimerne.

Cons:

En el-kedel på værelset og/eller stærkere kaffe til morgenmaden.

2026-07-02 • via Nuitee
E
Elisabeth • couple • se
9
Pros:

Vi har bott här flera gånger det är nära Hbf o vi tycker portieren är trevlig

2026-07-01 • via Nuitee
F
Fischer • solo_traveller • de
6
2026-07-01 • via Nuitee
M
Michael • couple • de
8
Sehr gute, zentrale Lage zwischen Bahnhof und Busterminal
Pros:

Lage Richtung Innenhof, sehr freundliches Personal

Cons:

Aufzug alt, eng und langsam

2026-06-30 • via Nuitee
T
Tina • solo_traveller • dk
5
2026-06-30 • via Nuitee
L
Lindqvist • solo_traveller • se
8
2026-06-30 • via Nuitee
E
Egon • solo_traveller • de
5
Das Hotel ist schlicht und einfach
Pros:

Das sehr freundliche personal

Cons:

Keine Klimaanlage im Zimmer

2026-06-29 • via Nuitee
I
iskender • extended_group • tr
4
2026-06-29 • via Nuitee
C
Christine • solo_traveller • nl
5
Pros:

Vlak bij het centraal station

Cons:

Kamer heeft geen airco en de buurt zit vol met zwervers

2026-06-29 • via Nuitee
A
Anna • couple • se
8
Pros:

Läger, nära till tågstationen. Vänligt bemötande i receptionen och en god frukost.

2026-06-28 • via Nuitee
E
Elena • solo_traveller • ru
8
2026-06-28 • via Nuitee
S
Samuel • solo_traveller • se
8
2026-06-28 • via Nuitee
N
Natten22 • solo_traveller • se
8
Pros:

Very nice stay overnight between trains. Clean, tidy and comfortable fluffy pillows. An efficient no-noise fan next to opened window cooled the the room well for a good night's sleep, even in the worst heatwave. A bit dated interior and scruffy neighboorhood, but felt most safe and calm inside. Rooms facing the courtyard are shaded from the sun and the noisy street. Friendly and welcoming staff. Good breakfast at a decent price. Overall good value.

Cons:

Nothing not to like. Well, the elevator is small and a bit wobbly, but it gets you up and down the stairs.

2026-06-27 • via Nuitee
C
Christian • extended_group • dk
7
2026-06-27 • via Nuitee