Hotel Terminus am Hauptbahnhof & ZOB

Hotels
7.4 (4283 reviews)
Steindamm 5 , Hamburg , de

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Children allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Dirty conditions
Poor room maintenance

Categories

Cleanliness
6.54
Room quality was negatively impacted by old furniture and dirty conditions.
Service
8.51
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
7.55
Location is central but noted as being in a neighborhood with safety concerns.
Room Quality
6.5
Rooms were old and poorly maintained with discomfort reported.
Amenities
7.53
Basic amenities available but lacking in modern conveniences such as functional internet.
Value for Money
8.49
Considered a good value given the location and service.
Food and Beverage
7.04
Breakfast offerings were mentioned as limited and potentially overpriced.
Overall Experience
7.01
Mixed experience with positives in service and location, but significant drawbacks in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:11

Property Description

Convenient Location:
Situated a mere 200 meters from Hamburg's main railway station, the Hotel Terminus am Hauptbahnhof & ZOB offers easy access to transportation hubs and key city attractions.

Comfortable Accommodation:
Experience cozy rooms equipped with cable TV, Wi-Fi, and a complimentary breakfast buffet to kickstart your day.

Nearby Attractions:
Explore the vibrant neighborhood with numerous dining options, the renowned Deutsches Schauspielhaus theatre, and the scenic Außenalster lake just a stone's throw away.

Book your stay now at Hotel Terminus am Hauptbahnhof & ZOB for a memorable Hamburg experience!

Important information:

Please note that although the hotel has an elevator, not all floors are accessible by the elevator.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 19 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 4283 reviews
Cleanliness: 6.54
Service: 8.51
Location: 7.55
Room Quality: 6.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.04
Overall Experience: 7.01
C
Carmen • solo_traveller • de
8
2026-02-14 • via Nuitee
H
Harald • solo_traveller • de
6
2026-02-13 • via Nuitee
K
Kyra • family_with_children • ch
8
2026-02-12 • via Nuitee
I
Ihor • solo_traveller • ua
10
2026-02-12 • via Nuitee
T
Tim • solo_traveller • gb
5
Ok for what I needed the room for (easy access to station)
Pros:

Close location to train station for early departure.
I hadto leave before breakfast was served, but the kind night porter made me up a takeaway box- much appreciated

Cons:

Poor room soundproofing- lot of late night street noise.
Only one room light and switch (located at door entry)

2026-02-11 • via Nuitee
A
alesso • couple • es
7
2026-02-09 • via Nuitee
D
Dzmitry • solo_traveller • by
10
Pros:

рядом вокзал 🚂 🚌. раннее заселение с 11.00ч при наличии убранного номера. ресепшен очень любезен во всех моментах. посторонних нету. за 35€ 🛌 транзитом сон отлично

2026-02-09 • via Nuitee
A
ANA MARIA • family_with_children • pe
8
Pros:

La atención prestada

Cons:

Muchas escaleras para subir maletas

2026-02-08 • via Nuitee
D
Davor • solo_traveller • de
7
2026-01-31 • via Nuitee
D
DALGIN • solo_traveller • tr
4
Pros:

Resepsiyon karşılaması çok iyiydi.

Cons:

Kalite eksikliği olduğunu düşünüyorum.

2026-01-31 • via Nuitee
H
Hosein • solo_traveller • dk
8
Personal were kind and helpful
Pros:

Location

2026-01-30 • via Nuitee
T
Tomáš • solo_traveller • sk
6
Pros:

Bed was really comfortable, in the center.

Cons:

Too noisy from the outside, room was smelling like pub(cigarettes)…

2026-01-30 • via Nuitee
C
Chaohe • solo_traveller • de
10
Pros:

员工真的超好！

Cons:

房间稍微有点小

2026-01-30 • via Nuitee
A
ANATOLI • solo_traveller • by
10
Pros:

Все достойно и соответствует стоимости

2026-01-30 • via Nuitee
A
Azbie • solo_traveller • al
9
2026-01-29 • via Nuitee
N
Niels Christian • couple • dk
8
Centralt til en god pris
Pros:

Det ligger lige ved banegården, så det er særdeles centralt. Morgenmaden er OK. Det er en fairpris, og man får hvad man betaler for. Vi boede på 4. etage ud imod vejen. det var fint at komme op i højden….lidt væk fra larmen.

Cons:

Vi har boet ved Steindamm flere gange. Jeg synes at larmen fra ikke etniske tyskere er taget til, og der er mange af dem. Min kone vil ikke bryde sig om at gå alene der.

2026-01-26 • via Nuitee
L
Louis • solo_traveller • gb
7
Great value, great location
Pros:

Ideal location, can be on the U-Bahn platform in less than 2 minutes

Bed comfy & room has plenty of space

Cons:

It’s outdated yes, but in reality it’s clean enough

The surrounding area is not fantastic, but then do you think it’s nice around the big train stations in any city?

2026-01-25 • via Nuitee
W
Wilhelm • extended_group • de
7
Ein Hotel mit gutem Preis- Leistungsverhältnis in zentraler Lage.
Pros:

Kleines Hotel in zentraler Lage mit gutem Frühstück.

2026-01-25 • via Nuitee
J
Joan • couple • dk
2
2026-01-25 • via Nuitee
B
Buchholz • solo_traveller • de
3
2026-01-24 • via Nuitee