Hotel Terminus am Hauptbahnhof & ZOB

Hotels
7.4 (4624 reviews)
Steindamm 5 , Hamburg , de

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Dirty conditions
Poor room maintenance

Categories

Cleanliness
6.54
Room quality was negatively impacted by old furniture and dirty conditions.
Service
8.51
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
7.55
Location is central but noted as being in a neighborhood with safety concerns.
Room Quality
6.5
Rooms were old and poorly maintained with discomfort reported.
Amenities
7.53
Basic amenities available but lacking in modern conveniences such as functional internet.
Value for Money
8.49
Considered a good value given the location and service.
Food and Beverage
7.04
Breakfast offerings were mentioned as limited and potentially overpriced.
Overall Experience
7.01
Mixed experience with positives in service and location, but significant drawbacks in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:11

Property Description

Convenient Location:
Situated a mere 200 meters from Hamburg's main railway station, the Hotel Terminus am Hauptbahnhof & ZOB offers easy access to transportation hubs and key city attractions.

Comfortable Accommodation:
Experience cozy rooms equipped with cable TV, Wi-Fi, and a complimentary breakfast buffet to kickstart your day.

Nearby Attractions:
Explore the vibrant neighborhood with numerous dining options, the renowned Deutsches Schauspielhaus theatre, and the scenic Außenalster lake just a stone's throw away.

Book your stay now at Hotel Terminus am Hauptbahnhof & ZOB for a memorable Hamburg experience!

Important information:

Please note that although the hotel has an elevator, not all floors are accessible by the elevator.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 19 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 4624 reviews
Cleanliness: 6.54
Service: 8.51
Location: 7.55
Room Quality: 6.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.04
Overall Experience: 7.01
S
Stina • family_with_children • dk
4
Meget sødt personale og rengøringen var virkelig veludført. Selve hotellet fremstod dog meget slidt og lidt skummelt. De
Pros:

Det var rent

Cons:

Jeg vil tro, at gaden er Hamburgs svar på Harlem -på en dårlig dag. Der var en overflod af stakkels mennesker i gadebilledet, der levede på gaden. Ingen tvivl om, at der blev solgt mange stoffer og at kriminaliteten lige præcis i denne gade var højere end alle andre steder i byen. Politiet var massivt til stede, hele tiden.

2026-07-18 • via Nuitee
J
Jens • couple • se
6
Cons:

Området va inte vad jag väntade mig.

2026-07-18 • via Nuitee
R
Renata • family_with_children • se
8
Pros:

Mycket trevlig personal och rent på rummet.

Cons:

Vore toppen med ett litet kylskåp och en vattenkokare på rummet.

2026-07-18 • via Nuitee
F
Fredrik • family_with_children • se
6
2026-07-18 • via Nuitee
D
Daniel • solo_traveller • pe
8
Hotel cumplidor cerca de estación
Pros:

Ubicado cerca a la estación de tren de la ciudad. Desayuno aceptable.

Cons:

Recepción en segundo piso de edificio compartido por otro local en primer piso. TV con oferta limitada (sin canal de fútbol por mundial FIFA).

2026-07-17 • via Nuitee
B
Benno • couple • au
10
2026-07-17 • via Nuitee
D
Diane • solo_traveller • au
8
Fabulous location and staff.
Pros:

The staff were terrific. Clean and location excellent.

Cons:

The area has dubious demographic all around.

2026-07-17 • via Nuitee
P
Per Hoejris • solo_traveller • dk
7
2026-07-17 • via Nuitee
X
Xiaofang • solo_traveller • cn
10
Pros:

地址位置好，服务好！

2026-07-16 • via Nuitee
B
Benedikte • extended_group • dk
7
2026-07-16 • via Nuitee
B
bart • family_with_children • be
6
Pros:

Vriendelijke ontvangst, compact en basic kamer. Beetje ouder al wel maar alles werkt.

Cons:

Savonds laat toekomen, junkies lopen voor de deur op straat. Geen last mee gehad maar niet echt een veilig rustig gevoel

2026-07-16 • via Nuitee
D
Darius • couple • no
8
2026-07-15 • via Nuitee
M
Marie • solo_traveller • se
6
Pros:

Läget nära bahnhof

Cons:

Heltäckningsmatta

2026-07-14 • via Nuitee
E
Emmanuel • solo_traveller • de
6
2026-07-14 • via Nuitee
S
Sasha • solo_traveller • se
10
2026-07-14 • via Nuitee
N
Nicole • family_with_children • us
7
Good for train access and late arrivals ir early departures
Pros:

The close location to the hauptbanhof made late night arrival smoother. The staff were incredibly helpful and friendly with the kids. BONUS POINTS for having a fan!!

Cons:

The neighbourhood didnt seem the best for a longer stay.

2026-07-14 • via Nuitee
I
Isis • family_with_children • se
4
2026-07-14 • via Nuitee
J
Ja.Ma. • solo_traveller • de
5
2026-07-14 • via Nuitee
M
Mats • solo_traveller • se
8
2026-07-14 • via Nuitee
B
Björn • family_with_children • se
7
2026-07-14 • via Nuitee