BEST WESTERN Santakos Hotel

Hotels
•
Best Western
8.6 (5720 reviews)
J. Gruodzio g. 21 , Kaunas , lt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Issues with cleanliness
Room amenities need improvement

Categories

Cleanliness
8.3
Some rooms mentioned issues with cleanliness and odors.
Service
9.1
Consistently positive remarks about friendly and helpful staff.
Location
9.1
Numerous reviews praised the location as very convenient.
Room Quality
8.1
Mixed feedback; some issues with room amenities and comfort.
Amenities
8.6
Standard offerings, noted as satisfactory but needing updates.
Value for Money
8.5
Value perceived as good; however, some felt it could be improved.
Food and Beverage
8.4
Breakfast was good but not perfect; some suggestions for improvement.
Overall Experience
8.7
Generally positive with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location

BEST WESTERN Santakos Hotel, situated in Kaunas just a stone's throw away from the Old Town, offers a prime location for exploring the city. With the Town Hall and Presidential Palace within walking distance, guests can immerse themselves in the historical charm of Kaunas.

Comfortable Accommodation

The hotel boasts air-conditioned rooms with cable TV, free WiFi, and a refrigerator. The classic interior design, complemented by bright walls and wooden furniture, creates a cozy atmosphere for relaxation. Additionally, the availability of seating areas in most rooms ensures a comfortable stay.

Excellent Services

With 24/7 staff assistance and the option to hire a car on-site, guests can enjoy convenience throughout their stay. The hotel's restaurant serving international and Lithuanian cuisine, along with the availability of breakfast, enhances the overall guest experience.

Book your stay at BEST WESTERN Santakos Hotel for a memorable experience in Kaunas.

Important information:

The credit card used for booking must be provided upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    Children from 13 years old to 16 years old stay for € 12 per person per night when using an available extra bed.
    People 17 years old and over stay for € 24 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5720 reviews
Cleanliness: 8.3
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 8.4
Overall Experience: 8.7
ŽydriusP • family_with_children • lt
10
2026-02-14 • via Nuitee
M
Martynas • couple • lt
8
quirky hotel, great location, split mattress
Pros:

hotel a bit quirky in positive way, old school but good condition, the location is great

Cons:

the kingsize double bed was actually two single matrasses with a deep gap between them. that made it uncomfortable

2026-02-14 • via Nuitee
M
Miroslav • family_with_children • cz
8
Pros:

Super

Cons:

Vše bylo v pořádku

2026-02-14 • via Nuitee
T
Toma • family_with_children • lt
9
Geras kainos ir kokybes santykis
Pros:

Vieta puiki, viesbutus tvarkingas, personalas paslaugus, pusryciai gausus.

Cons:

Prastoka garso izoliacija, girdisi viskas uz sienos, ar kolidoriuje

2026-02-14 • via Nuitee
L
LIAD • family_with_children • il
9
Pros:

The dining room manager is brilliant, breakfast was good, all staff was kind. Over all very good experience. Great location.

2026-02-14 • via Nuitee
R
Robertas • family_with_children • lt
10
Pros:

Kokybiški pusryčiai, gera lokacija.

Cons:

Trūko minibaro ir lagamino laikiklio.

2026-02-14 • via Nuitee
V
Violeta • solo_traveller • lt
10
2026-02-13 • via Nuitee
D
Dimitrios • solo_traveller • gr
9
Pros:

Το προσωπικό ήταν εξαιρετικό, υπήρχε εξυπηρέτηση 24 ώρες το εικοσιτετράωρο, ειδικά το προσωπικό του εστιατορίου ήταν άψογο

Cons:

Τα δωμάτια χρειάζονται πιο λεπτομερές καθαρισμό, και το πρωινό λίγο μεγαλύτερη ποικιλία σε προϊόντα

2026-02-13 • via Nuitee
B
Boris • family_with_children • by
10
Pros:

Breakfast was awesome. Facilities were perfect.

Cons:

Location

2026-02-13 • via Nuitee
J
Janis • couple • lv
10
2026-02-13 • via Nuitee
L
lina • couple • lt
9
Puiki
Pros:

Puikus viešbutis Kauno centre. Anytoje juostoje už Laisvės alėjos.

2026-02-12 • via Nuitee
A
Armis • solo_traveller • lt
8
2026-02-12 • via Nuitee
J
Jūratė • family_with_children • lt
9
Pros:

Mandagus registratorės aptarnavimas, puikus vaizdas pro langą į Kauno senamiestį, sotūs pusryčiai, puiki viešbučio vieta mieste. Tai ideali vieta porai. Būtinai sugrįšime :)

Cons:

Viskas patiko :)

2026-02-12 • via Nuitee
G
Gal • extended_group • il
9
2026-02-11 • via Nuitee
K
Kamil • extended_group • pl
8
2026-02-11 • via Nuitee
A
A.J. • solo_traveller • gb
9
Я очень осталась довольна. Рекомендую отель, очень атмосферно.
Pros:

Месторасположение отеля очень удобное. В старом городе, в шаговой доступности от Ратушной площади. Завтрак хороший, на любой вкус, без перебора. Персонал постоянно пополнял то чего не хватало.
Мой номер был великолепным. С уютным эркером и панорамой на улицы старого города.
Все чисто и удобно. Персонал на регистрации услужливый и приятный.

Cons:

Запах в комнате… пахло сигаретами. Достаточно долго проветривала. Но я в этом не вижу упущение отеля. Так как висят таблички , что в номерах не курят.

2026-02-10 • via Nuitee
A
Andreas • couple • at
10
2026-02-10 • via Nuitee
G
Gintautas Juozas • solo_traveller • lt
10
Puiku
Pros:

Puikūs pusryčiai, gera lokacija.

Cons:

Viskas gerai

2026-02-09 • via Nuitee
A
Agris • extended_group • lv
10
2026-02-09 • via Nuitee
K
Krzysztof • family_with_children • pl
10
Pros:

Sprawne zameldowanie, możliwość parkowania w centrum miasta, dobre śniadania.

2026-02-09 • via Nuitee