BEST WESTERN Santakos Hotel

Hotels
•
Best Western
8.6 (6208 reviews)
J. Gruodzio g. 21 , Kaunas , lt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Issues with cleanliness
Room amenities need improvement

Categories

Cleanliness
8.3
Some rooms mentioned issues with cleanliness and odors.
Service
9.1
Consistently positive remarks about friendly and helpful staff.
Location
9.1
Numerous reviews praised the location as very convenient.
Room Quality
8.1
Mixed feedback; some issues with room amenities and comfort.
Amenities
8.6
Standard offerings, noted as satisfactory but needing updates.
Value for Money
8.5
Value perceived as good; however, some felt it could be improved.
Food and Beverage
8.4
Breakfast was good but not perfect; some suggestions for improvement.
Overall Experience
8.7
Generally positive with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location

BEST WESTERN Santakos Hotel, situated in Kaunas just a stone's throw away from the Old Town, offers a prime location for exploring the city. With the Town Hall and Presidential Palace within walking distance, guests can immerse themselves in the historical charm of Kaunas.

Comfortable Accommodation

The hotel boasts air-conditioned rooms with cable TV, free WiFi, and a refrigerator. The classic interior design, complemented by bright walls and wooden furniture, creates a cozy atmosphere for relaxation. Additionally, the availability of seating areas in most rooms ensures a comfortable stay.

Excellent Services

With 24/7 staff assistance and the option to hire a car on-site, guests can enjoy convenience throughout their stay. The hotel's restaurant serving international and Lithuanian cuisine, along with the availability of breakfast, enhances the overall guest experience.

Book your stay at BEST WESTERN Santakos Hotel for a memorable experience in Kaunas.

Important information:

The credit card used for booking must be provided upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    Children from 13 years old to 16 years old stay for € 12 per person per night when using an available extra bed.
    People 17 years old and over stay for € 24 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 6208 reviews
Cleanliness: 8.3
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 8.4
Overall Experience: 8.7
T
Tom • solo_traveller • fi
9
2026-06-20 • via Nuitee
S
Svitlana • extended_group • ch
6
Pros:

Hostoric interior

Cons:

Bathroom. No holder for the shower, water splash and makes everything wet. Curtains too weak for the strong shower jet.
No water mixer for hot/cold water.
Curtains do not close the window well. Not acceptable for the street windows in the down town on the ground flor, where people look directly into the window
Very old hair dryer and phone is yellow from the age.

2026-06-20 • via Nuitee
M
Matthias • couple • de
9
Empfehlenswert
Pros:

Freundliches Personal; gute Lage; sehr sauber

2026-06-20 • via Nuitee
U
Ulrike • solo_traveller • de
9
Gute Unterkunft in Kaunas
Pros:

Super Lage, kostenlose Parkplätze, Frühstück reichhaltig. Abendessen o.k.

Cons:

Fällt mir nichts ein.

2026-06-20 • via Nuitee
A
Andrzej • couple • nl
9
Very good hotel, worth recommendation.
Pros:

Very comfortable room/bed, excellent breakfast.

Cons:

Finding the way to hotel parking was somewhat tricky.

2026-06-20 • via Nuitee
M
Mariusz • couple • pl
7
2026-06-20 • via Nuitee
S
Susanna • solo_traveller • fi
9
Would definately stay again
Pros:

Great location, nice hotel. Our room was in 6th floor with no elevator access after 4th floor. That was not a problem for us, but might have been to someone with disabilities. However, due to our room being where it was, it was really quiet. Friendly staff. Used the laundry service, it worked well.

Cons:

The floor of the shower stall was cracked and not so nice looking and the water pressure left something to hope for, but these were manageable.

2026-06-19 • via Nuitee
A
Armis • solo_traveller • lt
8
2026-06-19 • via Nuitee
M
Marilia • solo_traveller • br
7
Kaunas is such a beautiful little town 😍
Pros:

The location was perfect and the bed and pillows were confortable.

The tapete water in Kaunas and in the hotel is high quality.

Cons:

Wifi was horrible. The bathtub was very slippery and the older brunette recepcionist with glasses was VERY rude to us and other guests.

They simply didn't have hot chocolate for breakfast. I had never not seen a hot chocolate in hotels breakfast before.

2026-06-19 • via Nuitee
L
LEA • extended_group • il
9
Pros:

Месторасположение замечательное, завтрак хороший, персонал вежливый и услужливый.

2026-06-19 • via Nuitee
I
Ivars • couple • lv
9
Pros:

Location, parking.

2026-06-18 • via Nuitee
P
Pnina • couple • il
8
2026-06-18 • via Nuitee
A
Arkadiusz • couple • pl
4
Poza ceratą zamiast kabiny i zachlapaną ścianą (chyba kawa) było OK
Pros:

Bardzo obfite i smaczne śniadania. Wszędzie blisko. Parking

Cons:

w hotelu z czterema gwiazdkami foliowa zasłona zamiast kabiny prysznicowej

2026-06-18 • via Nuitee
K
Katri • solo_traveller • ch
9
Pros:

Das Personal war extrem freundlich und hilfsbereit, wenn ich meinem Fuss verletzt habe.
Nochmals herzlichen Dank

2026-06-18 • via Nuitee
M
Mroczek • solo_traveller • pl
8
2026-06-18 • via Nuitee
A
Almantas • couple • lt
7
Pros:

Gera vieta, miesto centras šalia.

Cons:

4 žvaigždučių viešbutis- mineralinio vandens kambaryje nėra. Dviviečiame kambaryje-vienas patogus fotelis, kitam jau reikia sėdėti ant kažkokios nepatogios kėdės.

2026-06-18 • via Nuitee
Владислав • extended_group • ua
9
2026-06-18 • via Nuitee
D
Dmitrijs • solo_traveller • lv
6
2026-06-18 • via Nuitee
K
Kenisha • solo_traveller • us
9
Good
Pros:

Lot of room

Cons:

Microwave, light not working in kalidor

2026-06-18 • via Nuitee
A
Aivars • solo_traveller • lv
9
2026-06-17 • via Nuitee