Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Excellent central location and views
Unique spa/whirlpool and pool amenities
Clean, spacious rooms and comfortable beds
Friendly reception/staff in several reports
Good breakfast quality
Cons:
Service problems: slow restaurant service and reports of rude/overwhelmed staff
One serious allegation of abusive behaviour by owner
Dinner quality inconsistent and long waits
No air conditioning in summer; some bathroom defects (shower, slippery tub)
Outdated room decor and occasional smoke smell

Categories

Cleanliness
8.5
Generally reported as clean and well maintained in several reviews (''sauber'', good housekeeping), though isolated issues noted (room smelled of smoke for one guest; bathtub area described as slippery and shower problems).
Service
6
Mixed to negative: several guests praised friendly reception and a helpful manager, but multiple reports of rude or overwhelmed staff, very slow restaurant service and one serious allegation about the owner’s abusive behaviour significantly drag this score down.
Location
10
Consistently cited as a major positive: central location, excellent views, close to train station and cable car — repeatedly described as 'super', 'exceptional' and 'incredible'.
Room Quality
8.5
Rooms described as spacious, well equipped and comfortable with good beds and views; some guests noted older decor, signs of wear and a possible smoker room on one occasion and minor bathroom defects.
Amenities
10
Highly praised: unique inside/outside spa, rolling whirlpool (balcony whirlpool), swimming pool and other spa features were highlighted as standouts. Some practical issues mentioned (no air conditioning in summer, billiard equipment missing) but overall amenities are a strong positive.
Value for Money
8.5
Standard quality for this hotel tier
Food and Beverage
6.5
Mixed to negative: breakfast was praised in some reviews (high quality, good buffet and cheese selection), but several guests reported poor dinner quality, long waits and inattentive restaurant service.
Overall Experience
10
Polarised but many very positive stays: several guests described perfect or amazing stays and expressed desire to return, with standout amenities and location often outweighing negatives for those guests; however, notable negative incidents (service and restaurant issues, one extreme abuse report) create a mixed picture.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:42

Property Description

Family-Run for 5 Generations:
Experience the warmth and charm of a family-run establishment at Chalet Hotel Adler AG in Kandersteg.

Luxurious Spa Area:
Indulge in relaxation with both indoor and outdoor pools, a sauna, hammam, and available massages.

Scenic Mountain Views and Gourmet Dining:
Enjoy breathtaking mountain views from your balcony, then savor international cuisine in a cozy atmosphere at the on-site restaurant.

Book now to create unforgettable memories at Chalet Hotel Adler AG in Kandersteg.

Important information:

Please note that in November, the restaurant is closed on Tuesdays.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Location

Guest Reviews

8.5
Based on 1492 reviews
Cleanliness: 8.5
Service: 6
Location: 10
Room Quality: 8.5
Amenities: 10
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 10
U
urs • couple • us
10
Great food friendly staff and modern rooms
Pros:

This was our second time staying at Hotel Adler and we enjoyed it as much as the first time. Comfortable room and great breakfast and dinner at Restaurant . The staff was friendly and accommodating. We enjoyed the pool and the unique hot tub that moved outside by pressing a bottom

2026-09-19 • via Nuitee
E
Enzo • couple • fr
10
2026-09-19 • via Nuitee
S
Sanja • solo_traveller • ch
10
Pros:

Perfectl location, confortable rooms and very nice people 👌. Definitely recommend :)

2026-09-17 • via Nuitee
R
Rhian • couple • gb
10
Amazing hotel and would definitely stay again!
Pros:

Friendly staff, incredible views and amazing location. Had everything we needed and the whirlpool that slides onto the balcony was a bonus!

2026-09-17 • via Nuitee
E
Eveline • solo_traveller • ch
10
2026-09-14 • via Nuitee
S
Sunitha • solo_traveller • dk
1
Uacceptabelt adfærd fra hotelledelse
Pros:

Værelset var i fin stand.

Cons:

Ejeren var en gal gammel mand (Andreas)
Han skældte mig ud i baren. På hotellet kan man få takeaway op til værelset. Det havde jeg bestilt, selvom det er en regel, de selv har lavet. Så blev ejeren sur på mig og svinede mig til.
"Han var træt af turister, som bruger værelset som restaurant." Jeg sagde til ham, at så må de lave om på reglerne og sige nej til takeaway. Men han var ikke til at snakke med, så jeg forlod lokalet. Ingen har snakket sådan til mig nogensinde.
Jeg følte mig utryg de 3 dage og brugte ikke hotellet til andet end at sove, selvom det var et spaophold, jeg havde glædet mig til. Ejeren var der hele tiden, så jeg havde ikke lyst til at omgås sådan en sur gammel mand, som ikke vidste, hvordan man tog sig af gæsterne.
Så jeg endte med at betale mange penge for de 3 dage.
Personalet, som var ved receptionen, snakkede jeg med, og de kunne kun bekræfte, at hans frygtelige adfærd har fundet sted flere gange, og at der er mange klager over ejeren.

2026-09-14 • via Nuitee
P
Percy Kirkman • solo_traveller • ch
10
Pros:

Nice hotel, excellent pre-race breakfast served at 6am

2026-09-14 • via Nuitee
B
Bounou • couple • ch
10
Ich komme wieder 🫶🏽🫶🏽🫶🏽
Pros:

Alles, das ganze Personal ist sehr nett freundlich

Cons:

Nichts

2026-09-13 • via Nuitee
F
Francois • couple • ch
7
2026-09-13 • via Nuitee
S
susan • solo_traveller • au
10
Excellent
Pros:

Lovely hotel- best that we have stayed in in Switzerland. Big comfortable room. Jacuzzi that goes out onto the deck. Great staff. Very quiet room with lovely view

Cons:

Nothing - it was perfect

2026-09-12 • via Nuitee
C
Christine • couple • ch
7
2026-09-12 • via Nuitee
A
Anja • couple • ch
10
2026-09-12 • via Nuitee
C
Chelsea • couple • us
10
Perfect location for the lake
Pros:

The location was perfect right next to the train station. We dropped our luggage and went to the hike.

2026-09-09 • via Nuitee
S
Sabine • couple • be
9
2026-09-09 • via Nuitee
H
heather • couple • gb
8
Comfortable stay in the heart of Kandersteg
Pros:

Excellent location, right in the village and a short walk from the train station. Easy access to local transport including cable cars. Supermarket opposite.
Room was spacious and light with a very comfortable bed and a balcony with exceptional views. Fridge in the room, which was handy and whirlpool bath that could move onto the balcony for ‘al fresco’ bathing! Great for soaking sore legs after a long hike!
Swimming pool in hotel was lovely. Food was tasty and well cooked. Receptionist chap (with the beard) was so friendly and helpful.

Cons:

Service from the staff was very poor at times. We waited so long to order dinner one night that it became too late for me to eat, so only my husband ordered and he ate alone - I went without. One evening, we gave up waiting at the (empty) bar to order a drink (over 15 minutes) and went elsewhere. We had breakfast just one morning - the server said to sit anywhere but when we went in, all the tables had been used and needed clearing. The server had disappeared, so we found a completely empty table and had to locate place mats, glasses, plates and cutlery for ourselves and then found a lot of the breakfast items had been finished. We went elsewhere for breakfast from then on. The staff all seemed to be rushing about and too busy to serve guests, despite the dining room and bar being virtually empty. It felt like they needed to be trained and organised better and more customer-focused.

2026-09-09 • via Nuitee
B
Bruno Schwyter • solo_traveller • ch
9
Pros:

Der Auf den Balkon ausfahrbare Wirlpool war nach 3 Hüttenpbernachtungen eine willkommene Abwechslung.
Das Abendessen und das Frühstück war sehr lecker

Cons:

uns hat der gesamte Aufenthalt gefallen

2026-09-07 • via Nuitee
Y
Yara • solo_traveller • de
10
Super Aufenthalt wenn man in der Nähe wandern möchte
Pros:

Das Personal ist sehr lieb&freundlich!
Das Zimmer komfortabel und sauber!
Es gibt einen Pool den man benutzen kann, das war ganz nett.
Top Lage, super Sparangebote für bekannte Attraktionen in der Nähe+Bahnticket für die Umgebung.
Bin sehr zufrieden und glücklich!
Gerne wieder:)

Cons:

-

2026-09-06 • via Nuitee
R
Rufina • family_with_children • nl
9
2026-09-06 • via Nuitee
H
Heidi • family_with_children • ch
8
Freundlichkeit und zuvorkommend!
Pros:

Frühstück zusätzlich bezahlt, es war okay!

2026-09-04 • via Nuitee
C
Christophe • solo_traveller • ch
10
Très acceuillant
Pros:

L’emplacement, l’accueil et tout en fait

Cons:

-

2026-09-04 • via Nuitee