Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Excellent central location and views
Unique spa/whirlpool and pool amenities
Clean, spacious rooms and comfortable beds
Friendly reception/staff in several reports
Good breakfast quality
Cons:
Service problems: slow restaurant service and reports of rude/overwhelmed staff
One serious allegation of abusive behaviour by owner
Dinner quality inconsistent and long waits
No air conditioning in summer; some bathroom defects (shower, slippery tub)
Outdated room decor and occasional smoke smell

Categories

Cleanliness
8.5
Generally reported as clean and well maintained in several reviews (''sauber'', good housekeeping), though isolated issues noted (room smelled of smoke for one guest; bathtub area described as slippery and shower problems).
Service
6
Mixed to negative: several guests praised friendly reception and a helpful manager, but multiple reports of rude or overwhelmed staff, very slow restaurant service and one serious allegation about the owner’s abusive behaviour significantly drag this score down.
Location
10
Consistently cited as a major positive: central location, excellent views, close to train station and cable car — repeatedly described as 'super', 'exceptional' and 'incredible'.
Room Quality
8.5
Rooms described as spacious, well equipped and comfortable with good beds and views; some guests noted older decor, signs of wear and a possible smoker room on one occasion and minor bathroom defects.
Amenities
10
Highly praised: unique inside/outside spa, rolling whirlpool (balcony whirlpool), swimming pool and other spa features were highlighted as standouts. Some practical issues mentioned (no air conditioning in summer, billiard equipment missing) but overall amenities are a strong positive.
Value for Money
8.5
Standard quality for this hotel tier
Food and Beverage
6.5
Mixed to negative: breakfast was praised in some reviews (high quality, good buffet and cheese selection), but several guests reported poor dinner quality, long waits and inattentive restaurant service.
Overall Experience
10
Polarised but many very positive stays: several guests described perfect or amazing stays and expressed desire to return, with standout amenities and location often outweighing negatives for those guests; however, notable negative incidents (service and restaurant issues, one extreme abuse report) create a mixed picture.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:42

Property Description

Family-Run for 5 Generations:
Experience the warmth and charm of a family-run establishment at Chalet Hotel Adler AG in Kandersteg.

Luxurious Spa Area:
Indulge in relaxation with both indoor and outdoor pools, a sauna, hammam, and available massages.

Scenic Mountain Views and Gourmet Dining:
Enjoy breathtaking mountain views from your balcony, then savor international cuisine in a cozy atmosphere at the on-site restaurant.

Book now to create unforgettable memories at Chalet Hotel Adler AG in Kandersteg.

Important information:

Please note that in November, the restaurant is closed on Tuesdays.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRN

Location

Guest Reviews

8.5
Based on 1492 reviews
Cleanliness: 8.5
Service: 6
Location: 10
Room Quality: 8.5
Amenities: 10
Value for Money: 8.5
Food and Beverage: 6.5
Overall Experience: 10
D
Daniela • couple • ch
9
2026-10-27 • via Nuitee
C
Combremont • couple • ch
10
2026-10-26 • via Nuitee
N
Najwa • couple • fr
8
2026-10-23 • via Nuitee
M
Marjan • solo_traveller • nl
7
2026-10-23 • via Nuitee
S
Souad • couple • ch
8
Pros:

L’emplacement , la propreté

Cons:

La nourriture au restaurant un choix très limite malheureusement

2026-10-22 • via Nuitee
Q
Quynh • couple • gb
6
Pros:

Location

Cons:

The chef who answered on behalf when the receptionists weren't there was really rude! We asked if its possible to borrow some cutlery and he went off at my partner saying that we shouldn't go on holiday if we don't have money to eat at his restaurant - this interaction ruined the stay here for us

2026-10-20 • via Nuitee
M
Michelle • solo_traveller • us
8
Loved it.
Pros:

Lovely, clean, friendly dinner staff

Cons:

Room was very hot at night, which made it difficult to sleep

2026-10-14 • via Nuitee
P
Paul • couple • au
8
Pros:

Location, restaurant

2026-10-13 • via Nuitee
E
Esther • couple • fr
9
Mieux que l’on espérait! Parfait!
Pros:

Tout! Magnifique hôtel avec vue sur les montagnes!
Personnel très accueillant surtout le Mr à la réception, Martin, il a été formidable!
Chambre très belle propre avec jacuzzi qui peut sortir sur le balcon! Et une literie de qualité!
Repas et petits déjeuner au top.

Cons:

Rien!

2026-10-13 • via Nuitee
L
Lucienne • solo_traveller • ch
10
Pros:

Le cadre est magnifique
Le jacuzzi qui sort sur le balcon et la chambre en duplex donnent un charme de fou

2026-10-12 • via Nuitee
A
Aaron • solo_traveller • ca
8
Beautiful hotel in Kandersteg
Pros:

Nice and large room, right in the middle of town. Directly across from a grocery store that sells everything you might need. 10 minute walk to the gondola that takes you up the mountain. Roll-out jacuzzi was a highlight! Restaurant was excellent, staff were very friendly, and the pool was very nice and warm. We really enjoyed our stay here.

Cons:

There is no free parking, so you'll need to find something nearby. I was lucky and found a spot next door, and they were able to sell me the parking pass at registration.

2026-10-11 • via Nuitee
R
Raphael • couple • ch
9
2026-10-11 • via Nuitee
A
Alberto • couple • ch
8
2026-10-09 • via Nuitee
A
Augustas • couple • lt
10
2026-10-09 • via Nuitee
B
Buffy • solo_traveller • fr
9
2026-10-09 • via Nuitee
B
Beat • couple • ch
8
War schön, der nächste Aufenthalt eher im Sommer.
Pros:

Sehr freundliches Hotel. Gute Lage.

Cons:

Im Zimmer war die Heizung nicht an, knapp 19-20 Grad. Zu kühl.

2026-10-09 • via Nuitee
H
Hofmann • solo_traveller • ch
8
Pros:

Bel établissement avec un personnel avenant, nous avons passé un très bon moment.

2026-10-08 • via Nuitee
S
Schaffter • solo_traveller • ch
9
2026-10-08 • via Nuitee
W
Wälti • solo_traveller • ch
9
2026-10-07 • via Nuitee
J
Justine • couple • fr
9
Super !
Pros:

La gentillesse du personnel, l’emplacement, le jacuzzi dans la chambre qui peut sortir sur le balcon, le confort du lit

2026-10-07 • via Nuitee