Santiago Apartments Bilbao

Hotels
8.7 (2847 reviews)
Licenciado Poza, 12 , Bilbao , es
+34 944 70 39 20

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Nice room size
Cons:
Cleanliness issues
Some amenities need upgrades

Categories

Cleanliness
7.78
Multiple mentions of cleanliness issues such as dirty dishes and inadequate cleaning.
Service
9.25
Several reviews highlight excellent service and friendly staff.
Location
9.29
Consistently praised as ideal and very convenient.
Room Quality
8.24
Rooms are spacious but some mention issues with equipment or decor.
Amenities
8.77
Amenities are generally well-received but with some suggestions for improvement.
Value for Money
8.73
Prices are generally seen as fair for the quality offered.
Food and Beverage
8.78
Limited commentary but generally acceptable; guests appreciate the convenience of nearby shops.
Overall Experience
8.75
Overall sentiment is positive with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:37

Property Description

Central Location:
Located in the heart of the city, our accommodation offers convenience and easy access to key attractions, making it perfect for both business and leisure travelers.

Spacious and Well-Decorated Apartments:
Our apartments, ranging from 50 to 75 m², provide ample space and are beautifully decorated. With a fully equipped kitchen, comfortable living-dining area, and a luxurious bathroom with a hydromassage shower, we ensure a comfortable and enjoyable stay for our guests.

On-Site Café-Restaurant and Terrace:
Indulge in a delightful dining experience at El Rincón de Bilbao, our café-restaurant with a charming terrace. Whether you prefer set dishes or á la carte options, our restaurant offers a wonderful culinary experience right at your doorstep.

Experience the perfect blend of comfort and convenience at our establishment. Book now for a memorable stay!

Important information:

It is very important that guests check in before 23:00 as the reception closes at this time.

License Number: TBI00006

Pet's are accepted upon request and require a 200 euro deposit. The deposit will be returned on check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 16.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2847 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 8.75
P
patricia • solo_traveller • es
9
Cercano
Pros:

Cercanía a todo

Cons:

Suelo roto en la cocina, nosotros solemos caminar descalzos.
Secador tampoco funcionaba pero no nos hizo falta porque nosotros llevábamos el nuestro

2026-08-08 • via Nuitee
C
CELINE • extended_group • fr
9
Pros:

L’emplacement
La disponibilité du personnel
L’espace dans l’appartement
La propreté

2026-08-08 • via Nuitee
S
Sara • extended_group • it
10
Pros:

The flat was big, clean and in the centre of Bilbao. The staff was very kind, helpful. The beds were very comfortable.

Cons:

Our flat n 605 was next to the lift so there was a constant noise during the day and early in the morning. At night was quiet .

2026-08-08 • via Nuitee
J
Johnsson • extended_group • se
8
2026-08-08 • via Nuitee
S
Sarah • solo_traveller • gb
10
2026-08-07 • via Nuitee
A
Amy • family_with_children • gb
9
Pros:

Nice self catering apartment. Clean with all you need for your stay. Soap and dishwasher tabs in rooms, which was helpful. Good location for walking around the centre

2026-08-07 • via Nuitee
R
Roberto • solo_traveller • it
9
Pros:

Il parking sotto casa. La posizione. Il servizio di conciergerie

Cons:

Appartamento un po'piccolo

2026-08-07 • via Nuitee
M
Maria José • family_with_children • es
10
Muy buena ubicación
Pros:

La ubicación y la amabilidad del personal

2026-08-07 • via Nuitee
M
Maria • family_with_children • it
10
2026-08-07 • via Nuitee
M
Matteo • extended_group • it
10
Pros:

Ottima posizione, pulito. Tutto come da descrizione.
Ottimo il parcheggio coperto.

Cons:

Nulla da segnalare.

2026-08-06 • via Nuitee
R
Raul García Ortiz • solo_traveller • es
10
2026-08-06 • via Nuitee
A
Ana • extended_group • es
10
Muy cómodo y personal muy simpático
Pros:

Esta muy bien ubicado, el personal es majisimo y todo era muy nuevo y cómodo en el apartamento

Cons:

Nada, estuvimos muy a gusto

2026-08-06 • via Nuitee
P
Petr • solo_traveller • cz
10
Pros:

Luxury apartment in the center of Bilbao. A very well-equipped kitchen. The apartment was on the top floor with a beautiful view and good air conditioning.

2026-08-06 • via Nuitee
Y
YEVHEN • family_with_children • ua
8
2026-08-05 • via Nuitee
A
Andrea • extended_group • es
5
2026-08-05 • via Nuitee
Y
Yannick • solo_traveller • fr
7
2026-08-05 • via Nuitee
A
Adam • solo_traveller • gb
8
2026-08-04 • via Nuitee
M
Maria • couple • gb
6
2026-08-04 • via Nuitee
M
Magali • family_with_children • ar
8
2026-08-04 • via Nuitee
M
monica • solo_traveller • es
8
Pros:

La proximidad al Campo del fútbol y a toda la zona centro de la ciudad para ir caminando

Cons:

Nada

2026-08-04 • via Nuitee