Santiago Apartments Bilbao

Hotels
8.7 (2545 reviews)
Licenciado Poza, 12 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Nice room size
Cons:
Cleanliness issues
Some amenities need upgrades

Categories

Cleanliness
7.78
Multiple mentions of cleanliness issues such as dirty dishes and inadequate cleaning.
Service
9.25
Several reviews highlight excellent service and friendly staff.
Location
9.29
Consistently praised as ideal and very convenient.
Room Quality
8.24
Rooms are spacious but some mention issues with equipment or decor.
Amenities
8.77
Amenities are generally well-received but with some suggestions for improvement.
Value for Money
8.73
Prices are generally seen as fair for the quality offered.
Food and Beverage
8.78
Limited commentary but generally acceptable; guests appreciate the convenience of nearby shops.
Overall Experience
8.75
Overall sentiment is positive with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:37

Property Description

Central Location:
Located in the heart of the city, our accommodation offers convenience and easy access to key attractions, making it perfect for both business and leisure travelers.

Spacious and Well-Decorated Apartments:
Our apartments, ranging from 50 to 75 m², provide ample space and are beautifully decorated. With a fully equipped kitchen, comfortable living-dining area, and a luxurious bathroom with a hydromassage shower, we ensure a comfortable and enjoyable stay for our guests.

On-Site Café-Restaurant and Terrace:
Indulge in a delightful dining experience at El Rincón de Bilbao, our café-restaurant with a charming terrace. Whether you prefer set dishes or á la carte options, our restaurant offers a wonderful culinary experience right at your doorstep.

Experience the perfect blend of comfort and convenience at our establishment. Book now for a memorable stay!

Important information:

It is very important that guests check in before 23:00 as the reception closes at this time.

License Number: TBI00006

Pet's are accepted upon request and require a 200 euro deposit. The deposit will be returned on check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 16.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2545 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 8.75
G
Gerard • couple • ie
10
Fantastic staff, ideal location, highly recommended
Pros:

Clean and tidy

2026-03-21 • via Nuitee
E
Eusebio • couple • es
8
Muy buen sitio para conocer Bilbao
Pros:

Personal

Cons:

Cama, necesita revisión

2026-03-21 • via Nuitee
L
Laura • extended_group • es
10
2026-03-20 • via Nuitee
J
JOSE MIGUEL • family_with_children • es
8
2026-03-18 • via Nuitee
C
Carmen • family_with_children • es
8
Pros:

Situación y buen tamaño. También el detalle de dejar lavavajillas y paño cocina

Cons:

Creo que algunas cosas están un.poco deterioradas y necesitan una actualizacion

2026-03-17 • via Nuitee
A
Ana Isabel • extended_group • es
8
2026-03-17 • via Nuitee
A
Anabella • family_with_children • ar
7
Pros:

La ubicación

Cons:

Las instalaciones muy descuidadas, el piso del cocina todo levantado (insoportable al caminar), el lavarropas viejo, costó mucho entender cómo funcionaba. La habitación no tiene buena ventilación. La terraza está abierta hasta las 23. El restó no estaba en funcionamiento.

2026-03-16 • via Nuitee
J
JUAN FERNANDO • family_with_children • es
9
2026-03-16 • via Nuitee
D
Dariusz • family_with_children • pl
9
Pros:

Super lokalizacja, czysto i schludnie

2026-03-16 • via Nuitee
D
Dariusz • family_with_children • pl
9
2026-03-16 • via Nuitee
J
José Luis • couple • es
9
2026-03-15 • via Nuitee
I
imanol • solo_traveller • es
7
2026-03-15 • via Nuitee
J
Jorge • extended_group • es
9
Pros:

La ubicación es excelente y los recepcionistas siempre tienen una sonrisa y un saludo

Cons:

La habitación está genial pero la ducha del baño en suite tiene poca presión de agua

2026-03-15 • via Nuitee
I
Inma • extended_group • es
7
Pros:

Faltan algunos detalles y más comodidad

Cons:

Somos cuatro adultos , una cama y un sofá cama en el salón, y un baño que tienes que pasar por la habitación para utilizarlo, es un apartamento para una pareja y un niño pero no para 4 adultos

2026-03-12 • via Nuitee
L
Lara Fernández Pey • family_with_children • es
8
2026-03-12 • via Nuitee
E
Encarni • family_with_children • es
10
Pros:

La tranquilidad, la limpieza

Cons:

Todo estuvo bien!!

2026-03-12 • via Nuitee
S
sophie • couple • fr
10
Idéal pour visiter Bilbao
Pros:

L’emplacement, l’appartement spacieux, la propreté le parking et la gentillesse du personnel

Cons:

Rien

2026-03-12 • via Nuitee
S
Sergio José • family_with_children • es
10
Pros:

Apartamento limpio, cómodo y muy bien ubicado. Cerca de todos los servicios. La relación calidad precio es excelente 👌.
Mención especial al personal de recepción.

2026-03-11 • via Nuitee
A
Albert • extended_group • es
10
2026-03-11 • via Nuitee
A
Alicia Rovira Isanda • family_with_children • es
9
2026-03-10 • via Nuitee