Hotel Universal

Hotels
7.8 (2899 reviews)
Avenida dos Aliados, 38 , Porto , pt

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Lack of kettle
Missing breakfast option
Difficult stairs

Categories

Cleanliness
7.8
Multiple mentions of cleanliness being satisfactory and high standard.
Service
8.3
Consistent praise for the staff's friendliness and professionalism.
Location
8.8
High ratings for the location being central and convenient for access to major attractions.
Room Quality
7.8
Rooms are described as clean and comfortable, with some issues noted by few.
Amenities
7.3
Basic amenities present but some complaints about specific items missing.
Value for Money
7.3
Many reviewers indicate the pricing aligns with the quality, though some felt certain amenities were lacking.
Food and Beverage
6.8
Mixed sentiments regarding breakfast options being an extra cost.
Overall Experience
8.3
General satisfaction with the stay, with particular emphasis on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:05

Property Description

City-Center Comfort at Hotel Universal

At Hotel Universal, we offer a prime location in the heart of Porto. Convenient Amenities include air-conditioned rooms with free WIFI, a welcoming common area, and a 24-hour reception.

Explore Porto's Gems

Our property is a stone's throw away from key landmarks such as S.Bento Train Station, Torre dos Clérigos, and D. Luis I bridge. Room for Relaxation awaits you with city view options and essential in-room facilities.

Personalized Service

Our multilingual staff is dedicated to enhancing your stay. From organizing city tours to assisting with transfers, we strive to make your experience memorable. Book now and discover the charm of Porto at Hotel Universal.

Important information:

Please note that the reception is located on the 1st floor and can be reached by stairs (27 steps). A platform is available for disabled visitors, but not for luggage.

Pets are welcome, but restrictions and fees apply, it is mandatory to contact hotel.

Please inform staff upon booking if your expected time of arrival should be later than 23:59.

Please note that for reservations for 5 or more rooms, a nonrefundable prepayment is mandatory, equivalent to the first night and/or 25% of the total rate.

It is mandatory to present a vaccination card or COVID19 test upon check in. Please contact hotel if you have any further questions.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: OPO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 2899 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
S
Sandra Valente • couple • pt
10
Excelente estadia com funcionários Simpáticos e prestáveis.
Pros:

Estadia otima funcionários prestáveis simpáticos e atenciosos .
Hotel bem situado mesmo no centro do Porto.
Recomendo vivamente.

Cons:

Nada

2026-04-18 • via Nuitee
M
Marta Silva • solo_traveller • pt
10
Excelente
Pros:

A localização era excelente tal como a simpatia dos funcionários.
O quarto era espaçoso e limpo e pedi que fossem duas camas de solteiro e o hotel atendeu ao pedido. Recomendo 5

Cons:

Havia um problema por cima da banheira do quarto que chegou a pingar água.

2026-04-17 • via Nuitee
C
Charles • solo_traveller • ca
8
Pros:

L'emplacement et le personnel.

Cons:

Salle de bain dans la chambre sans intimitée, panneaux de verre.

2026-04-16 • via Nuitee
F
Fern • couple • gb
5
2026-04-15 • via Nuitee
C
Corinne • couple • fr
8
Pas trop mal
Pros:

Amabilité du personnel. L,emplacement de l’hôtel

Cons:

Le nettoyage de la chambre chaque jour , pas très propre. Et pas de chaîne française à la télévision .

2026-04-14 • via Nuitee
D
Danna • solo_traveller • pt
8
2026-04-13 • via Nuitee
D
Danna • solo_traveller • pt
8
2026-04-13 • via Nuitee
Z
Zarifa • solo_traveller • az
7
2026-04-13 • via Nuitee
L
Líi Soul • solo_traveller • pt
9
2026-04-13 • via Nuitee
L
Lindsay • solo_traveller • au
8
Good value for money and the staff were excellent.
Pros:

Staff and location

Cons:

All good

2026-04-13 • via Nuitee
J
Juçara Aparecida • solo_traveller • br
7
2026-04-12 • via Nuitee
A
Adriana • family_with_children • gb
8
Pros:

Great location and friendly staff!

2026-04-11 • via Nuitee
D
Diogo • solo_traveller • pt
10
2026-04-11 • via Nuitee
P
Paula • couple • br
6
2026-04-10 • via Nuitee
G
giancarlo • extended_group • it
7
Soggiorno più che soddisfacente grazie alla posizione e staff dell'Hotel.
Pros:

Staff gentile, cordiale e disponibile. Posizione ottima per visitare Porto. Pulizia e rifacimento letto della camera; cambio asciugamani da bagno. Presenza di un vano in camera molto utile per riporre le valigie. Materasso e cuscini comodi. Portineria aperta 24 ore su 24 con presenza di un addetto.

Cons:

Rampa per accedere all'ingresso dell'Hotel; saponi da bagno; porta della camera con chiusura non moderna.

2026-04-09 • via Nuitee
J
Julia • solo_traveller • de
4
Gute Lage, aber dünne Wände und unangenehme Gerüche im Zimmer
Pros:

Super Lage

Cons:

Die Wände sind super dünn, man hört alles. Es riecht sehr unangenehm im Zimmer. Der Föhn ging nur eine Minute, dann musste man 10 Minuten warten.

2026-04-09 • via Nuitee
J
Joel • family_with_children • gb
5
Decent
Pros:

I liked the inside. There was a nice chandelier, a pool table and nice stuff inside.

Cons:

Our bath was slightly cracked and was coming apart.

2026-04-09 • via Nuitee
J
josefina • couple • uy
9
Pros:

Location

Cons:

The bathroom was a bit old, need maintenance

2026-04-08 • via Nuitee
S
Sara • couple • it
10
2026-04-08 • via Nuitee
E
Elizabeth • couple • gb
10
2026-04-07 • via Nuitee