Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Lack of kettle
Missing breakfast option
Difficult stairs

Categories

Cleanliness
7.8
Multiple mentions of cleanliness being satisfactory and high standard.
Service
8.3
Consistent praise for the staff's friendliness and professionalism.
Location
8.8
High ratings for the location being central and convenient for access to major attractions.
Room Quality
7.8
Rooms are described as clean and comfortable, with some issues noted by few.
Amenities
7.3
Basic amenities present but some complaints about specific items missing.
Value for Money
7.3
Many reviewers indicate the pricing aligns with the quality, though some felt certain amenities were lacking.
Food and Beverage
6.8
Mixed sentiments regarding breakfast options being an extra cost.
Overall Experience
8.3
General satisfaction with the stay, with particular emphasis on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:05

Property Description

City-Center Comfort at Hotel Universal

At Hotel Universal, we offer a prime location in the heart of Porto. Convenient Amenities include air-conditioned rooms with free WIFI, a welcoming common area, and a 24-hour reception.

Explore Porto's Gems

Our property is a stone's throw away from key landmarks such as S.Bento Train Station, Torre dos Clérigos, and D. Luis I bridge. Room for Relaxation awaits you with city view options and essential in-room facilities.

Personalized Service

Our multilingual staff is dedicated to enhancing your stay. From organizing city tours to assisting with transfers, we strive to make your experience memorable. Book now and discover the charm of Porto at Hotel Universal.

Important information:

Please note that the reception is located on the 1st floor and can be reached by stairs (27 steps). A platform is available for disabled visitors, but not for luggage.

Pets are welcome, but restrictions and fees apply, it is mandatory to contact hotel.

Please inform staff upon booking if your expected time of arrival should be later than 23:59.

Please note that for reservations for 5 or more rooms, a nonrefundable prepayment is mandatory, equivalent to the first night and/or 25% of the total rate.

It is mandatory to present a vaccination card or COVID19 test upon check in. Please contact hotel if you have any further questions.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: OPO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3218 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
L
Laura • solo_traveller • de
3
2026-10-17 • via Nuitee
M
Maryurie • extended_group • es
10
2026-10-16 • via Nuitee
いなば • couple • jp
6
Pros:

立地

Cons:

2階のフロントまでスーツケースを持ち上げる体力がないと厳しい

2026-10-15 • via Nuitee
A
Ana Rita • couple • pt
8
2026-10-15 • via Nuitee
T
Travis • solo_traveller • au
8
Good location, staff. Seems a little backpacker hotel could hear the people/showers in other rooms. Still good sleep
Pros:

Location

Cons:

Thin walls

2026-10-15 • via Nuitee
A
aitor arias San Miguel • extended_group • es
8
2026-10-14 • via Nuitee
P
Pmaskin • solo_traveller • ar
9
Pros:

Personal agradable y resolutivo.

Cons:

Poca iluminación

2026-10-13 • via Nuitee
P
Philip • solo_traveller • dk
7
2026-10-13 • via Nuitee
T
Tania • solo_traveller • au
7
Great location. Value for money but not a room where you would want to spend much time. Functional.
Pros:

Great location.

Cons:

Small room. Old-fashioned and battered but clean. Nylon shower curtains...haven't seen those for years!

2026-10-13 • via Nuitee
F
Francisco Javier • couple • es
9
Puente
Pros:

La ubicación era excelente

2026-10-13 • via Nuitee
L
Leticia • solo_traveller • ie
9
Pros:

A localização é ótima. Perto de todos os pontos turísticos da cidade, muito central. Não tenho do que reclamar de minha estadia.

2026-10-12 • via Nuitee
S
Susana del Pilar • extended_group • es
10
Espectacular
Pros:

Excelente, todo fue como lo esperábamos, el hotel muy céntrico y confortable. Destacar que todo el personal y su gente del hotel nos recibieron y atendieron muy bien un Excelente!!! para ellos 👏👏

Cons:

Nada

2026-10-12 • via Nuitee
L
Laura Frias Garrido • solo_traveller • es
9
Pros:

La ubicación es perfecta! En el centro historico. Se puede llegar andando a cualquier lugar de interes. Las camas son duras, por lo que para mi son cómodas.

Cons:

Es un hotel viejo, pero suficiente para estar un puente o un fin de semana. La nevera hace ruido.

2026-10-12 • via Nuitee
A
Asaf • solo_traveller • il
10
Pros:

Best location. Nice room.

2026-10-12 • via Nuitee
C
Carla • solo_traveller • br
10
Pros:

Hotel lindo. Localização privilegiada.perto de tudo e vista belissima.
Funcionários mil.
Fiquei no quarto 304, maravilhoso

Cons:

Nada a. Reclamar

2026-10-12 • via Nuitee
S
Sonia • family_with_children • be
8
Séjour agréable et belles découvertes
Pros:

Emplacement idéal, juste un peu bruyant par moment. Personnel serviable. Chambre propre, sobre au niveau décoratif.

Cons:

La peinture de la chambre nécessite un peu de rafraîchissement. Sinon tipptopp.

2026-10-12 • via Nuitee
S
Sara Pimentel • family_with_children • pt
8
2026-10-11 • via Nuitee
C
Carolina • solo_traveller • pt
7
Pros:

Hotel muito central, confortável, com ar condicionado no quarto. A limpeza estava bem feita e os funcionários eram rápidos e simpáticos a responder às solicitações e a dar indicações.

Cons:

Ficámos no quarto 206, para os banhos da manhã não existia água fria para regular a saída de água então a água saía a escaldar. Pelo feedback deve ter sido uma coisa pontuar que afetou a zona.

2026-10-11 • via Nuitee
L
Liliana • solo_traveller • pt
7
2026-10-10 • via Nuitee
A
Aimin • couple • us
9
2026-10-09 • via Nuitee