Hotel Universal

Hotels
7.8 (2899 reviews)
Avenida dos Aliados, 38 , Porto , pt

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Lack of kettle
Missing breakfast option
Difficult stairs

Categories

Cleanliness
7.8
Multiple mentions of cleanliness being satisfactory and high standard.
Service
8.3
Consistent praise for the staff's friendliness and professionalism.
Location
8.8
High ratings for the location being central and convenient for access to major attractions.
Room Quality
7.8
Rooms are described as clean and comfortable, with some issues noted by few.
Amenities
7.3
Basic amenities present but some complaints about specific items missing.
Value for Money
7.3
Many reviewers indicate the pricing aligns with the quality, though some felt certain amenities were lacking.
Food and Beverage
6.8
Mixed sentiments regarding breakfast options being an extra cost.
Overall Experience
8.3
General satisfaction with the stay, with particular emphasis on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:05

Property Description

City-Center Comfort at Hotel Universal

At Hotel Universal, we offer a prime location in the heart of Porto. Convenient Amenities include air-conditioned rooms with free WIFI, a welcoming common area, and a 24-hour reception.

Explore Porto's Gems

Our property is a stone's throw away from key landmarks such as S.Bento Train Station, Torre dos Clérigos, and D. Luis I bridge. Room for Relaxation awaits you with city view options and essential in-room facilities.

Personalized Service

Our multilingual staff is dedicated to enhancing your stay. From organizing city tours to assisting with transfers, we strive to make your experience memorable. Book now and discover the charm of Porto at Hotel Universal.

Important information:

Please note that the reception is located on the 1st floor and can be reached by stairs (27 steps). A platform is available for disabled visitors, but not for luggage.

Pets are welcome, but restrictions and fees apply, it is mandatory to contact hotel.

Please inform staff upon booking if your expected time of arrival should be later than 23:59.

Please note that for reservations for 5 or more rooms, a nonrefundable prepayment is mandatory, equivalent to the first night and/or 25% of the total rate.

It is mandatory to present a vaccination card or COVID19 test upon check in. Please contact hotel if you have any further questions.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: OPO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 2899 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
Y
Yohan • solo_traveller • us
10
Great location, friendly staff, and good value for your $
Pros:

Location, cleanliness and friendly staff

2026-03-14 • via Nuitee
S
Samuel • couple • gb
10
2026-03-12 • via Nuitee
E
Evaldo • solo_traveller • br
10
Foi ótimo 🙏🏻
Pros:

Funcionários simpáticos,cama boa , quanto limpo,localização excelente

Cons:

Nada a declarar.

2026-03-12 • via Nuitee
A
Alonso • solo_traveller • es
8
Pros:

Me encantó la ubicación y amabilidad de los trabajadores

Cons:

No me gustó que no funcionaba la calefacion y el olor de la habitacion

2026-03-11 • via Nuitee
M
Maria • solo_traveller • pt
2
2026-03-10 • via Nuitee
M
michael • solo_traveller • gb
8
Pros:

Friendly staff.

Cons:

3 floors down for hot water. To make a cup of tea. No kettle in the room.

2026-03-10 • via Nuitee
A
Aida • couple • es
7
2026-03-09 • via Nuitee
G
Giuseppe • couple • it
10
2026-03-05 • via Nuitee
T
Taty • couple • ao
7
Bon
Pros:

Oui.

Cons:

On est peux pas sortir avec les clés de notre chambre

2026-03-05 • via Nuitee
X
xiangning • solo_traveller • cn
10
Perfect
Pros:

本来对这个火车站附近的酒店不要抱有期望，但是很惊喜！酒店位于自由广场旁边，是一条大路，不是小巷子。
店员十分友善，酒店规定每次出门你都需要留下钥匙，非常安全。
尽管这个酒店应该有些年头，但内部应该做过翻修，工作人员有很好的维护，朴素整洁，单人间空间很大。
总的来说，对于这个位置和服务，非常物美价廉，短期旅行首选。

Cons:

床品上有些头发，地面上也有。幸好其他的看上去都很干净。
没有垃圾袋。

2026-03-04 • via Nuitee
A
Albert • couple • es
6
2026-03-02 • via Nuitee
G
Geraldo • solo_traveller • br
9
Pros:

Localização. Perto do metro.
Estação São Bento.

2026-03-02 • via Nuitee
E
Elisângela • couple • br
10
Maravilhosa!
Pros:

Sensacional! Localização espetacular! Voltarei com certeza…

Cons:

Tudo ótimo !

2026-03-01 • via Nuitee
K
kassio falcao • solo_traveller • br
10
Muito bom
Pros:

Localização

Cons:

O café da manhã, além de ser pago à parte , não tinha variedade

2026-03-01 • via Nuitee
A
Annalena Lauber • couple • de
8
2026-03-01 • via Nuitee
G
Gonnelli • couple • it
9
se mai tornerò a Porto, tornerei qui
Pros:

lo staff è sempre disponibile e gentile. la posizione è ottima per girare tutta Porto a piedi.

Cons:

l’unica cosa che mancava, ma che non ha destato inconvenienti, era un frigo piccolo

2026-02-27 • via Nuitee
B
Brigitte • extended_group • fr
8
Pros:

l emplacement est parfait pour visiter à pied. personnel parle français et très gentil .

2026-02-25 • via Nuitee
G
Grzegorz • couple • pl
7
2026-02-25 • via Nuitee
G
giampiero • couple • it
9
ottima location ad Oporto Town
Pros:

Un bell'hotel pulito nel cuore di Oporto. Piaciuta accoglienza, la camera,la vista sulla piazza, la centralità dell'hotel,la disponibilità a chiamare i taxi, la reception 24 h su 24.

2026-02-25 • via Nuitee
E
Eva • couple • pt
9
Foi uma das melhores experiências. Estava fazendo aniversário fiz uma ótima escolha
Pros:

Tudo o atendimento a limpeza.

2026-02-25 • via Nuitee