Hotel Residence am Hauptbahnhof

Hotels
5.9 (3413 reviews)
Steindamm 26 , Hamburg , de

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Good value for money
Cons:
Unclean rooms
Safety concerns in the area
Outdated facilities

Categories

Cleanliness
4.4
There are multiple mentions of dirty rooms and unclean bedding.
Service
6.9
Mixed reviews on service with some friendly staff, though others mentioned unkind receptionists.
Location
6.4
Central location, but concerns about safety in the surrounding area.
Room Quality
4.4
Reports of worn-out rooms with issues such as broken facilities and uncomfortable conditions.
Amenities
5.4
Limited amenities with some basic features like heating and breakfast.
Value for Money
7.9
Overall perceived as good value given the price point despite issues.
Food and Beverage
6.4
Breakfast was found to be minimalistic but adequate.
Overall Experience
5.4
Experience was marred by several factors, yet some guests found it satisfactory for a short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Convenient Location near Hamburg Main Station
Hotel Residence am Hauptbahnhof is the ideal choice for travelers seeking easy access to public transportation, just a short walk from Hamburg Main Station.

Comfortable Rooms with Free Wi-Fi
Enjoy a relaxing stay in rooms featuring classic decor, cable TV, and free Wi-Fi. Some rooms even come with a convenient desk for your work needs.

Complimentary Breakfast and 24/7 Reception
Start your day right with a delicious breakfast buffet in the charming breakfast room. With reception open round-the-clock and a free internet terminal, we ensure your needs are always met.

Book your stay at Hotel Residence am Hauptbahnhof for a seamless and enjoyable experience in Hamburg.

Important information:

The hotel elevator is only available starting at the second floor.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.9
Based on 3413 reviews
Cleanliness: 4.4
Service: 6.9
Location: 6.4
Room Quality: 4.4
Amenities: 5.4
Value for Money: 7.9
Food and Beverage: 6.4
Overall Experience: 5.4
E
Egor • family_with_children • de
4
Geht so
Pros:

Abends stehen gegenüber dem Eingang bis 9:00 Uhr kostenlose Parkplätze zur Verfügung. Das Frühstück ist akzeptabel. Die Armaturen im Badezimmer sind neu. Der Boden und alle Oberflächen sind sauber, ebenso die Bettwäsche.

Cons:

Zunächst einmal: Die Gegend, in der sich das Hotel befindet, macht es unangenehm, abends auszugehen. Die Möbel und die Ausstattung im Hotel sind ziemlich alt. Das Zimmer ist schlecht belüftet, und wenn man nachts das Fenster öffnet, ist es laut.

2026-02-14 • via Nuitee
B
Bienvinedo Jr • solo_traveller • de
6
Pros:

Near main train station.

Cons:

I feel unsafe walking at night. There are a lot of drunk men outside. If you have a heavy luggage, please be minded that you still have to climb a very steep staircase that will lead you to a floor where the elevator is. No help provided by the staff. Hotel is somehow old.

2026-02-13 • via Nuitee
M
Malene • extended_group • dk
1
Pros:

Intet

Cons:

Der boede allerede en på værelset. Værelset var beskidt med sorte hår i sengen. Intet varmt vand.

2026-02-12 • via Nuitee
S
Sardar • solo_traveller • se
8
2026-02-12 • via Nuitee
P
Pusle Calan • family_with_children • dk
5
Pros:

Værelse var pæn

Cons:

Man skulle op og ned af 25 trapper med store kufferter, der var ingen elevator.

2026-02-12 • via Nuitee
S
Sigrid • solo_traveller • se
6
Området lite osäkert men hotellet helt ok
Pros:

Bra för priset

Cons:

Duschkabinens dörr kärvade

2026-02-12 • via Nuitee
S
Steve • family_with_children • de
5
2026-02-12 • via Nuitee
K
Klaus • family_with_children • de
8
2026-02-11 • via Nuitee
M
Michael • solo_traveller • de
6
2026-02-11 • via Nuitee
Y
Yasamin • family_with_children • de
10
2026-01-31 • via Nuitee
A
Anvar • solo_traveller • de
5
for 1 night ok
Pros:

Nice hotel for 1 night but do not reccomend.

Cons:

The hotel labirint very noisy area is not safe.

2026-01-31 • via Nuitee
S
sekut • family_with_children • pl
8
Pros:

Skromność ale czysto

2026-01-30 • via Nuitee
P
Pires • solo_traveller • pt
7
Es war bequem.
Pros:

War gut sehr nahe beim alles

Cons:

Das wetter

2026-01-30 • via Nuitee
G
Giuseppe • solo_traveller • de
7
Pros:

Great value for money, especially incl. breakfast. The staff is super nice and helpful. Very close to central station

Cons:

The area does not always feel safe

2026-01-27 • via Nuitee
E
Ercan • couple • de
8
Pros:

Gute Lage

Cons:

Etwas Laut

2026-01-27 • via Nuitee
O
Otto • family_with_children • de
7
2026-01-23 • via Nuitee
S
Sarah • solo_traveller • de
8
2026-01-20 • via Nuitee
H
Hans • extended_group • dk
4
Jeg var alene og mand, så det gik. Hotellet er trygt og rent.
Pros:

Man kan aflevere nøgle i reception. Døgnbemanding. Hotellet ligger tæt på hovedbanegård og U3.

Cons:

Jeg kunne mærke fjederne i madrassen. Lå bedre da jeg lagde mig med hovedet i den anden ende.
Ringe morgenmad. Tarvelig automatkaffe.

2026-01-20 • via Nuitee
L
Lars • extended_group • dk
5
Pros:

Beliggenhed

Cons:

LARM FRA GADEN, HELDT VILDT !!!!

2026-01-20 • via Nuitee
R
Regina • family_with_children • de
7
2026-01-20 • via Nuitee