Hotel Residence am Hauptbahnhof

Hotels
5.9 (3647 reviews)
Steindamm 26 , Hamburg , de

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Good value for money
Cons:
Unclean rooms
Safety concerns in the area
Outdated facilities

Categories

Cleanliness
4.4
There are multiple mentions of dirty rooms and unclean bedding.
Service
6.9
Mixed reviews on service with some friendly staff, though others mentioned unkind receptionists.
Location
6.4
Central location, but concerns about safety in the surrounding area.
Room Quality
4.4
Reports of worn-out rooms with issues such as broken facilities and uncomfortable conditions.
Amenities
5.4
Limited amenities with some basic features like heating and breakfast.
Value for Money
7.9
Overall perceived as good value given the price point despite issues.
Food and Beverage
6.4
Breakfast was found to be minimalistic but adequate.
Overall Experience
5.4
Experience was marred by several factors, yet some guests found it satisfactory for a short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Convenient Location near Hamburg Main Station
Hotel Residence am Hauptbahnhof is the ideal choice for travelers seeking easy access to public transportation, just a short walk from Hamburg Main Station.

Comfortable Rooms with Free Wi-Fi
Enjoy a relaxing stay in rooms featuring classic decor, cable TV, and free Wi-Fi. Some rooms even come with a convenient desk for your work needs.

Complimentary Breakfast and 24/7 Reception
Start your day right with a delicious breakfast buffet in the charming breakfast room. With reception open round-the-clock and a free internet terminal, we ensure your needs are always met.

Book your stay at Hotel Residence am Hauptbahnhof for a seamless and enjoyable experience in Hamburg.

Important information:

The hotel elevator is only available starting at the second floor.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.9
Based on 3647 reviews
Cleanliness: 4.4
Service: 6.9
Location: 6.4
Room Quality: 4.4
Amenities: 5.4
Value for Money: 7.9
Food and Beverage: 6.4
Overall Experience: 5.4
F
Fatoumata Épouse Coulibaly • solo_traveller • fr
4
Pros:

Elle est trop belle

Cons:

Ils mon par donner la facture

2026-07-18 • via Nuitee
K
Krista • solo_traveller • fi
7
2026-07-18 • via Nuitee
C
Camilla • extended_group • se
6
2026-07-17 • via Nuitee
S
Stephan • solo_traveller • de
8
2026-07-17 • via Nuitee
A
Attila • solo_traveller • se
9
2026-07-16 • via Nuitee
J
Josef Stolz • solo_traveller • ch
6
Pros:

Preis Leistung gut

Cons:

Die Umgebung

2026-07-16 • via Nuitee
S
Serge • solo_traveller • ch
4
2026-07-16 • via Nuitee
T
Thomas • solo_traveller • de
7
2026-07-16 • via Nuitee
T
Thomas • solo_traveller • de
7
2026-07-16 • via Nuitee
T
Thomas • solo_traveller • de
7
2026-07-16 • via Nuitee
P
Pablo • solo_traveller • ch
6
2026-07-16 • via Nuitee
R
Regina • couple • de
8
2026-07-16 • via Nuitee
M
Martin • couple • de
7
2026-07-15 • via Nuitee
S
Sviatlana • couple • cz
7
centric but unsafe
Cons:

Location is centric but streets around filled with homeless and drunks/addicts. We arrived earlier and wanted to check in if there was an already cleaned room. The hotel owner however told us he would charge us for every hours, without even checking if rooms were ready.we ve had early checkins and such attitude we encountered 1st time

2026-07-15 • via Nuitee
L
lillian • solo_traveller • no
3
Pros:

Mannen i resepsjonen var veldig behjelpelig, rommet helt greit.

Cons:

Utrolig dårlig område rundt med masse tiggere og rusmisbrukere 😞

2026-07-14 • via Nuitee
J
Jürgen • solo_traveller • de
7
für eine Nacht ok
2026-07-14 • via Nuitee
S
Sandra • family_with_children • se
6
Gera vieta vienai nakvynei, bet ne ilgiau
Pros:

Paslaugus ir malonus personalas, pakankamai švaru, miesto centre, arti lankomų vietų.

Cons:

Viešbučio lokacija kaiminystės atžvilgiu, nesijautėm saugiai šioje miesto dalyje

2026-07-14 • via Nuitee
W
Wolf-Oliver • solo_traveller • de
6
2026-07-14 • via Nuitee
I
Ines • family_with_children • dk
10
2026-07-14 • via Nuitee
F
Fred Conzelmann • solo_traveller • de
6
2026-07-13 • via Nuitee