Hôtel Hermès

Hotels
8.2 (3137 reviews)
2 rue Bonneterie , Marseille , fr

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
7.54
Multiple reviews mentioned cleanliness issues such as 'dirt in the shower' and 'not very clean room'.
Service
9.01
Reviewers praised the staff repeatedly as 'very friendly' and 'helpful'.
Location
9.05
The location is frequently highlighted as excellent, especially for access to the old port.
Room Quality
7
Common complaints include small room sizes, uncomfortable beds, and inadequate amenities.
Amenities
8.03
While some reviews noted good amenities like rooftop access, other guests desired more comfortable furnishings.
Value for Money
8.19
Some reviews indicate a good price for location and service, while others felt misled by room quality.
Food and Beverage
8.54
Breakfast options received mostly positive mentions as being nice and filling.
Overall Experience
8.21
Guests generally enjoyed their stay despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 05:53

Property Description

Panoramic Views from Roof-Top Terrace
Experience breathtaking views of the harbour and the city from our roof-top terrace, the perfect spot to unwind and take in the beauty of Marseilles.

Comfortable Soundproofed Rooms with Vieux Port Views
Relax in our guest rooms offering partial views of the Vieux Port, equipped with modern amenities including flat-screen TVs and private bathrooms for a cozy stay.

Convenient Location and Excellent Service
Located just steps away from Vieux Port and with 24-hour staff assistance, enjoy easy access to nearby attractions and a seamless stay with us.

Book your stay at Hôtel Hermès now to indulge in the charm of Marseilles and enjoy a memorable experience by the Vieux Port!

Important information:

Breakfast is served daily from 7:00 to 10:30.

Disabled friendly rooms are available upon availability and upon request via the Booking.com chat.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 14 per day.

Location

Guest Reviews

8.2
Based on 3137 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7
Amenities: 8.03
Value for Money: 8.19
Food and Beverage: 8.54
Overall Experience: 8.21
P
Peter • couple • nl
8
2026-06-06 • via Nuitee
R
Robert • couple • gb
6
I wouldn’t return at the price point vs. Return but felt safe and staff nice
Pros:

It was in a perfect location. Central within 15 minutes of bus station. The roof terrace is pleasant. WiFi is ok. The shower pressure and temperature were both good for France.

Cons:

No option for early check in and no flexibility either even at cost and after a hellish trip to get there. The room was totally fine - but one single plug for two residents isn’t ideal. I was also bitten by something in the leg.

2026-06-05 • via Nuitee
V
Vouters • solo_traveller • fr
10
A conseiller sur Marseille
Pros:

Hôtel 2 étoiles propre, bien situé avec bon équipement. Mon adresse à Marseille.

2026-06-05 • via Nuitee
C
Camille • family_with_children • fr
9
Excellent rapport qualité prix et équipe au top. Je conseille le petit déjeuner anti-gaspi !
Pros:

emplacement extraordinaire. Une vue sur le vieux-port depuis la chambre.
Gentillesse du personnel au niveau de la reception mais aussi au niveau du rooftop bar
le petit déjeuner copieux, et surtout avec une attention au fait-maison et la lutte anti-gaspi (pas de petits contenants individuels, bravo !)

Cons:

Le pommeau de douche et le distributeur à savon sont super haut. Pas facile quand on est pas très grands.
La salle de bain peut justifier le 2* : elle mériterai d'être un peu rafraichie, même si je n'ai rien à dire de la propreté.

2026-06-04 • via Nuitee
B
Beatrice • solo_traveller • fr
8
Pros:

Le personnel est très agréable

Cons:

Pas assez de prise dans la chambre

2026-06-04 • via Nuitee
Z
Zoraida • couple • pr
10
Our stay is wonderful.
Pros:

We like the location and staff.

Cons:

We don’t like the size of the room.

2026-06-04 • via Nuitee
E
Estelle • couple • fr
9
Pros:

La sympathie , le site

Cons:

Le bruit de l extérieur

2026-06-03 • via Nuitee
N
Núria • solo_traveller • es
6
Pros:

Ubicació

Cons:

En demanar habitació per a 3 es va proposar una doble i una individual. Creiem que serien contigües. Ens van posar una a pl.3 i l'altra al pla. 4. En informar que viatjaven juntes i que era l'hotel qui ens havia ofert la particio, si podíem estar a la mateixa planta, com a mínim, ens diu que ha estat booking i que no ens ubica ni a la mateixa planyy. L'habitació de la pl. 4a,.ç que comunicava internament amb la del costat.

2026-06-01 • via Nuitee
R
Romain • solo_traveller • fr
10
Pros:

La localisation, la terrasse sur le toit, la literie confortable, le personnel très sympa et efficace.

2026-06-01 • via Nuitee
F
Flavio • extended_group • de
8
Pros:

Sehr gute Lage, Ruhige Zimmer

2026-06-01 • via Nuitee
B
BEATRICE • family_with_children • fr
9
Pros:

Personnel très agréable. Je recommande cet hôtel. Très bon rapport qualité prix

2026-06-01 • via Nuitee
B
BENEDICTE • solo_traveller • fr
9
2026-06-01 • via Nuitee
C
cedric • family_with_children • be
8
2026-05-30 • via Nuitee
C
Christian • solo_traveller • fr
8
Hôtel simple
Pros:

L'emplacement parfait. La terrasse avec bar superbe. Le personnel sympa et pro

Cons:

Chambre petite et mal climatisée (surtout qu'on a eu très chaud).. Petit déjeuner simple pour le prix.

2026-05-30 • via Nuitee
F
Frederic • family_with_children • fr
8
Nous avons fait avec !
Pros:

L’emplacement, l’accueil

Cons:

Paroi de douche trop petite (éclaboussures sur le sol , obliger de se doucher le dos contre le mur).
Climatisation trop faible elle n’a pas suffit à abaisser suffisamment la température de la pièce ( température extérieure. à 30 degrés ce jour là ). Manque de prise électrique à proximité du lit pour brancher un appareil à apnée du sommeil. Propreté moyenne, joints de fenêtre déchirés ( chambre 202)

2026-05-30 • via Nuitee
Y
Yannick • solo_traveller • fr
8
2026-05-29 • via Nuitee
T
travellingirl • couple • pt
10
Pros:

Fantastic location in the heart of the old port! Could not have asked for better! The rooms are tiny but quite comfortable and very clean, and all we needed for the 4 days we were there. I can't speak for the breakfast as we didn't have any in the hotel but it looked great! I've been to higher star hotels where the service was inferior so have only good things to add! Will definitely stay there again if we visit Marseille in the future!

Cons:

Nothing! Everything was great!

2026-05-29 • via Nuitee
K
Kenneth • solo_traveller • us
8
Pros:

It was a very great location in vieux port, the parking situation was excellent for the location and the garage had generous spaces.
The homemade yogurt was a highlight of the breakfast.
The staff were very friendly and helpful.

Cons:

There could be more outlets. We had to use a fan instead of the AC and we couldn't charge using the bathroom outlet leaving only one outlet for charging devices.

2026-05-27 • via Nuitee
H
hubert • couple • fr
8
Cons:

Manque d’insonorisation

2026-05-27 • via Nuitee
P
Pise • solo_traveller • fr
9
Excellent emplacement
Pros:

L'amabilité du personnel, la situation de l'hôtel au Vieux Port.. bon rapport qualité prix et le gros bonus : une magnifique terrasse sur le toit avec une vue imprenable

Cons:

L'odeur dans la chambre avec la climatisation.. Ça sent énormément l humidité..

2026-05-26 • via Nuitee