Ostal Pau Universite - Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
8.5 (1098 reviews)
38 rue Ronsard , Pau , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bedding
Good location
Value for money
Cons:
Cleanliness issues
Heating problems with food
Accessibility concerns

Categories

Cleanliness
7.89
Some positive mentions of cleanliness, but issues with mold in bathrooms and carpet odor.
Service
9.36
Staff received multiple compliments for being friendly and helpful.
Location
8.4
Location is a bit far from the center but accessible and well-connected.
Room Quality
8.35
Rooms are comfortable, but some comments about small windows and dark rooms.
Amenities
8.88
Good facilities noted, though some issues with carpet smell.
Value for Money
8.84
Good value for the price given the quality of service and amenities.
Food and Beverage
7.39
Breakfast quality criticized; issues with food temperature and variety.
Overall Experience
8.86
Overall satisfaction reported, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 01:27

Property Description

Luxurious Accommodation
Experience comfort and style at Ostal Pau Universite - Sure Hotel Collection by Best Western. Each room is equipped with modern amenities like air conditioning, flat-screen TV, and a private bathroom, ensuring a relaxing stay for all guests.

Convenient Facilities
Enjoy the convenience of express check-in/check-out, free WiFi, and a garden to unwind in. Start your day right with a delicious continental or buffet breakfast offered daily. The hotel also features a restaurant serving delectable dishes for a memorable dining experience.

Ideal Location
Located near major attractions like Palais Beaumont and Palais des Sports de Pau, our hotel is the perfect choice for leisure and business travelers alike. Book your stay now at Ostal Pau Universite - Sure Hotel Collection by Best Western for an unforgettable experience.

Important information:

Reception opening hours: Monday to Friday: 08:00 to 12:00 and 17:00 to 21:00.
Saturday: 08:00 to 12:00 and 17:00 to 21:00
Sundays and bank holidays: 09:00 to 12:00 and 17:00 to 20:00.

In case of arrival out of these hours, please contact the hotel in advance. Contact details can be found on your booking confirmation.

The buffet breakfast is served from 06:30 to 09:30 from Tuesday to Friday and from 7:30 to 10:00 on Monday, Saturday and Sunday.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PUF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 6 per person per night when using an available cot.
    Children up to and including 17 years old stay for € 6 per person per night when using an existing bed.
    People no matter the age stay for € 10 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1098 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 7.39
Overall Experience: 8.86
J
Jacques • family_with_children • fr
10
Pros:

Chambres adjacentes-Accueil et amabilité du personnel- situation géographique-petit déjeuner très correct et bien organisé. Parking facile

Cons:

Globalement rien. ;)

2026-03-26 • via Nuitee
R
Régis • solo_traveller • fr
8
2026-03-25 • via Nuitee
M
marie helene • solo_traveller • fr
8
Parfait, merci !
Pros:

J’ai aimé l’accueil chaleureux, la chambre très confortable, la propreté générale de l’hôtel. Le lit était très très confortable, j’ai très bien dormi, beaucoup mieux que d’habitude a l’hôtel.

Cons:

Rien

2026-03-24 • via Nuitee
M
MONTURON • solo_traveller • fr
8
2026-03-24 • via Nuitee
B
b tresor • solo_traveller • fr
10
2026-03-24 • via Nuitee
F
fjeke • couple • fr
10
Pros:

Le personnel très agréable et la propreté de l'établissement.

2026-03-23 • via Nuitee
R
Rosario • couple • es
10
Pros:

La tranquilidad y amabilidad del personal

Cons:

Un poco apartado del centro

2026-03-22 • via Nuitee
L
Lesly • solo_traveller • fr
10
Une nuitée lors de déplacement professionnel
Pros:

L'emplacement

Cons:

Rien à signaler

2026-03-20 • via Nuitee
C
Clement • solo_traveller • fr
8
2026-03-19 • via Nuitee
X
xavier • solo_traveller • fr
8
2026-03-16 • via Nuitee
N
Nicholas • couple • fr
7
Convenient and pleasant overnight stop
Pros:

The location was good. Having a bedroom on the ground floor with direct access to our car was convenient. Bed was comfortable. The breakfast was varied and plentiful.

Cons:

On our arrival, the room felt cold and damp, as though it had not been occupied for some time. Nowhere to hang a towel in the bathroom, not one hook in the accommodation. We had wet raincoats but couldn't hang them outside the wardrobe. There is no light near the wardrobe area, which made it practically impossible to find anything or alter heating controls.

2026-03-15 • via Nuitee
J
Janet • couple • gb
9
Would recommend
Pros:

Excellent location, relatively easy to find, would use again

2026-03-12 • via Nuitee
A
Annie • couple • fr
9
Très bon séjour
2026-03-11 • via Nuitee
K
Kouamé Germain • solo_traveller • ci
10
Pros:

Rien à signaler

2026-03-11 • via Nuitee
F
Fafta • extended_group • fr
8
Smooth transaction
Pros:

Location

2026-03-09 • via Nuitee
F
Felipe • solo_traveller • fr
10
Établissement agréable, on s’y sent bien
Pros:

Nous avons particulièrement apprécié la propreté des lieux.

Cons:

La salle de bain un peu plus petite, et c’est vrai que la planche en dessous du miroir n’est pas assez grande pour y poser des affaires.

2026-03-05 • via Nuitee
K
karine • couple • fr
3
Pros:

.

Cons:

Odeur urine dans la chambre
Buffet petit dej limité

2026-03-03 • via Nuitee
H
Hélène • extended_group • fr
9
Pros:

Cest mon deuxieme séjour et je reviendrai la réceptionniste du soir un ange

Cons:

Rien a signaler

2026-03-01 • via Nuitee
F
Francesco • solo_traveller • fr
9
2026-03-01 • via Nuitee
F
fabien • solo_traveller • fr
10
2026-02-28 • via Nuitee