Hôtel Héliot, Cosy Places by Charme & Caractère

Hotels
8.7 (211 reviews)
3 Rue Héliot , Toulouse , FR

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Luggage storage
Express check-in/check-out
Airport shuttle
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful hosts/staff
Charming boutique atmosphere
Generally clean rooms
Good breakfast
Quiet street and good parking
Cons:
No elevator (many stairs/spiral staircase)
Occasional room odor/drain smell
Small shower / some room quality issues (mattress, windows)
Limited savory/coffee options at breakfast
Isolated report of rude receptionist and hygiene concerns

Categories

Cleanliness
8
Generally reported as clean and 'chambre agréable et propre' in multiple reviews, though a few guests mentioned an odd drain smell and one report of an unhygienic room.
Service
9.8
Consistently praised: 'very friendly staff', Frédéric praised for excellent and sympathetic service, helpful hosts; isolated negative about a rude receptionist in one review.
Location
10
Repeatedly described as excellent/perfect/ideal for exploring Toulouse, close to center and station, walking distance to attractions — a clear strong point.
Room Quality
7.6
Rooms described as spacious and nicely appointed by many, but issues noted: small shower, sagging mattress in at least one report, windows that didn’t open and occasional street noise or mosquitoes.
Amenities
7.8
Basic amenities ok (parking mentioned positively), but multiple guests flagged the lack of an elevator (stairs/spiral staircase), which is a consistent downside.
Value for Money
8.4
Most guests found the stay good value given location and service; one guest reported no value for money after a very negative experience and refused cancellation.
Food and Beverage
8.6
Breakfast generally described as good and pleasant (served by the owner/chef), but several guests requested more savory/protein options and noted limited coffee service.
Overall Experience
9.4
Overall very positive — charming boutique feel, excellent location and helpful hosts lead to many pleasant stays; occasional negatives (odor, stairs, rare rude staff) tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:38

Property Description

Luxurious Accommodations
Indulge in spacious, soundproofed, and air-conditioned rooms at Hôtel Héliot, Cosy Places by Charme & Caractère. Each room boasts a flat-screen TV with cable and Canal+ channels, ensuring a comfortable stay.

Convenient Location
Situated on a serene street in central Toulouse, our hotel is just 50 meters from Jean-Jaurès Metro. With easy access to the train station and Place Wilson, exploring the city is a breeze for our guests.

Travel-Friendly Amenities
Start your day right with a delicious continental breakfast in our breakfast room. For those flying in, take advantage of the nearby shuttle to Blagnac Airport. Secure parking is available with advance booking, making your travel experience stress-free.

Book now and experience the charm of Hôtel Héliot, Cosy Places by Charme & Caractère.

Important information:

A surcharge of EUR 20 applies for arrivals after 22:00. All requests for late arrival are subject to confirmation by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Location

Guest Reviews

8.7
Based on 211 reviews
Cleanliness: 8
Service: 9.8
Location: 10
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 9.4
F
Frey • couple • ch
8
Pros:

Nach anfänglichen Verständigungsproblemen was den Platz für unsere Fahrräder betrifft, war alles sehr
zufriedenstellend.
Die Lage Nähe Bahnhof.

Cons:

In der Gasse ist es in der Nacht erstaunlich Laut.
Für den Preis, hätte ich etwas mehr erwartet.

2026-10-19 • via Nuitee
D
dorian • extended_group • fr
3
décevant dommage pour le dernier jour de notre chemin de compostelle annuel.
Pros:

l'emplacement central . les lits confortables

Cons:

petit déjeuner indigent . pain médiocre croissant nul tout semble être fait à l'économie . le rideau de douche en plastique infernal colle à la peau quand on se lave. difficile de récuperer les bagages car le propriètaire n'étant pas sur place c'est le personnel de ménage qui ouvre la porte . et 3 étages l'aspirateur , nous avons attendu un long moment et heureusement pas manqué notre train .

2026-10-16 • via Nuitee
M
Marisa • family_with_children • us
3
Cons:

First off, the hotel manager was a complete jerk and a cheap skate. We stayed at this hotel as part of a G Adventures tour.

-He refused to help us hotel bring luggage up a narrow curved staircase as there was no elevator. My sister cannot use her left arm and we are 62 and 65
-He served the same breakfast every day: one croissant, one baguette, ONE cup of coffee, one plain yogurt, one apple sauce. No fresh fruit. He got mad if you asked for anything different. He always poured the creamer into your coffee himself rather than have a small container on the table.
-One day when we decided not to do the day tour with the guide because it departed at 7AM (!!) he didn’t have breakfast for us as he said we were not going to on the tour. Turned out he was lying as the 7am people said he forgot to place the bakery order the day before! He literally argued with me and chastised me for not giving us breakfast.
-When we asked for an extra towel he looked at us like we were crazy.
-Same with toilet paper. We ended up buying our own.
-The shower sprayed all over half of the bath and created a mess and a risk of falling on the drenched floor (the shower curtain just blew around).
-4 other tour participants had similar experiences to us and were not happy with the hotel

2026-10-12 • via Nuitee
A
Andrey • couple • us
10
Excellent place to stay while exploring Toulouse
Pros:

Absolutely perfect location. Very close to all historical sites and plenty shops and restaurants. Historic building with great modern accommodations. Parking available. Excellent customer service, very friendly. Great continental breakfast with local fresh food.

Cons:

Nothing.

2026-10-07 • via Nuitee
C
Carol • solo_traveller • us
10
2026-09-17 • via Nuitee
M
Marcel • couple • ch
10
2026-09-17 • via Nuitee
B
Barbara • couple • ca
10
A charming boutique hotel in a good location with a nice breakfast.
Pros:

Charming, nicely appointed and perfectly located to wander the streets of old Toulouse.

2026-07-18 • via Nuitee
J
Jan • couple • be
10
Pros:

De hulpvaardigheid van de uitbater

2026-07-14 • via Nuitee
T
Trisha Causley • couple • ca
5
Cons:

Super odd smell in the room and the windows didn't open so we had to tough it out. I think it might have been the smell of the drain in the bathroom. Luckily we were only there one night so we only had to deal with it for a few hours and kept the bathroom door shut.

2026-07-06 • via Nuitee
P
PABLO • solo_traveller • es
8
2026-06-18 • via Nuitee
K
Kristine • couple • au
9
Great hosts and position to explore the attractions of Toulouse
Pros:

Location was brilliant, spacious bathroom and good parking access

Cons:

No lift but ok for us

2026-06-15 • via Nuitee
J
Jean Louis • solo_traveller • fr
9
2026-06-12 • via Nuitee
M
Monique • extended_group • ch
7
2026-06-10 • via Nuitee
B
Bertien • couple • nl
8
Prima tussenstop tijdens fietsvakantie
Pros:

Gunstige ligging om lopend naar stad te gaan, maar ook dichtbij het station. Rustig straatje. Zeer vriendelijk ontvangst, en zeer behulpzaam met bijvoorbeeld sjouwen van onze fietsen en spullen

Cons:

Badkamer wordt erg nat tijdens douchen

2026-05-21 • via Nuitee
N
Nucia • couple • br
10
Localização excelente e ótimo atendimento
Pros:

Frédéric nos atendeu com excelência e simpatia !

Cons:

É um prédio antigo mas nos atendeu muito bem !

2026-05-21 • via Nuitee
M
Mark • couple • au
8
Very convenient base to explore this lovely city
Pros:

Great location, room quite spacious, very clean. Patron was very helpful.

Cons:

Other guests should note that you will need to use the stairs - a rather lovely spiral staircase, not too steep. We like to sleep with some fresh air, so there was occasional street noise and a mosquito.

2026-05-13 • via Nuitee
G
Genia • extended_group • ca
10
2026-04-22 • via Nuitee
J
Jean-Luc • solo_traveller • fr
9
2026-04-20 • via Nuitee
T
Therese • solo_traveller • us
10
Pros:

Very friendly staff!

2026-04-17 • via Nuitee
C
carmen • family_with_children • es
9
Un sitio agradable
Pros:

El trato muy amable y en español, asi como la ubicación

Cons:

El desayuno no tiene opciones saladas y te sirven un único café con leche fría. Creo que se puede mejorar fácilmente

2026-04-09 • via Nuitee