Hôtel Héliot, Cosy Places by Charme & Caractère

Hotels
8.7 (211 reviews)
3 Rue Héliot , Toulouse , fr

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Luggage storage
Express check-in/check-out
Airport shuttle
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, helpful hosts/staff
Charming boutique atmosphere
Generally clean rooms
Good breakfast
Quiet street and good parking
Cons:
No elevator (many stairs/spiral staircase)
Occasional room odor/drain smell
Small shower / some room quality issues (mattress, windows)
Limited savory/coffee options at breakfast
Isolated report of rude receptionist and hygiene concerns

Categories

Cleanliness
8
Generally reported as clean and 'chambre agréable et propre' in multiple reviews, though a few guests mentioned an odd drain smell and one report of an unhygienic room.
Service
9.8
Consistently praised: 'very friendly staff', Frédéric praised for excellent and sympathetic service, helpful hosts; isolated negative about a rude receptionist in one review.
Location
10
Repeatedly described as excellent/perfect/ideal for exploring Toulouse, close to center and station, walking distance to attractions — a clear strong point.
Room Quality
7.6
Rooms described as spacious and nicely appointed by many, but issues noted: small shower, sagging mattress in at least one report, windows that didn’t open and occasional street noise or mosquitoes.
Amenities
7.8
Basic amenities ok (parking mentioned positively), but multiple guests flagged the lack of an elevator (stairs/spiral staircase), which is a consistent downside.
Value for Money
8.4
Most guests found the stay good value given location and service; one guest reported no value for money after a very negative experience and refused cancellation.
Food and Beverage
8.6
Breakfast generally described as good and pleasant (served by the owner/chef), but several guests requested more savory/protein options and noted limited coffee service.
Overall Experience
9.4
Overall very positive — charming boutique feel, excellent location and helpful hosts lead to many pleasant stays; occasional negatives (odor, stairs, rare rude staff) tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:38

Property Description

Luxurious Accommodations
Indulge in spacious, soundproofed, and air-conditioned rooms at Hôtel Héliot, Cosy Places by Charme & Caractère. Each room boasts a flat-screen TV with cable and Canal+ channels, ensuring a comfortable stay.

Convenient Location
Situated on a serene street in central Toulouse, our hotel is just 50 meters from Jean-Jaurès Metro. With easy access to the train station and Place Wilson, exploring the city is a breeze for our guests.

Travel-Friendly Amenities
Start your day right with a delicious continental breakfast in our breakfast room. For those flying in, take advantage of the nearby shuttle to Blagnac Airport. Secure parking is available with advance booking, making your travel experience stress-free.

Book now and experience the charm of Hôtel Héliot, Cosy Places by Charme & Caractère.

Important information:

A surcharge of EUR 20 applies for arrivals after 22:00. All requests for late arrival are subject to confirmation by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Location

Guest Reviews

8.7
Based on 211 reviews
Cleanliness: 8
Service: 9.8
Location: 10
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 9.4
B
Barbara • couple • ca
10
A charming boutique hotel in a good location with a nice breakfast.
Pros:

Charming, nicely appointed and perfectly located to wander the streets of old Toulouse.

2026-07-18 • via Nuitee
J
Jan • couple • be
10
Pros:

De hulpvaardigheid van de uitbater

2026-07-14 • via Nuitee
T
Trisha Causley • couple • ca
5
Cons:

Super odd smell in the room and the windows didn't open so we had to tough it out. I think it might have been the smell of the drain in the bathroom. Luckily we were only there one night so we only had to deal with it for a few hours and kept the bathroom door shut.

2026-07-06 • via Nuitee
P
PABLO • solo_traveller • es
8
2026-06-18 • via Nuitee
K
Kristine • couple • au
9
Great hosts and position to explore the attractions of Toulouse
Pros:

Location was brilliant, spacious bathroom and good parking access

Cons:

No lift but ok for us

2026-06-15 • via Nuitee
J
Jean Louis • solo_traveller • fr
9
2026-06-12 • via Nuitee
M
Monique • extended_group • ch
7
2026-06-10 • via Nuitee
N
Nucia • couple • br
10
Localização excelente e ótimo atendimento
Pros:

Frédéric nos atendeu com excelência e simpatia !

Cons:

É um prédio antigo mas nos atendeu muito bem !

2026-05-21 • via Nuitee
B
Bertien • couple • nl
8
Prima tussenstop tijdens fietsvakantie
Pros:

Gunstige ligging om lopend naar stad te gaan, maar ook dichtbij het station. Rustig straatje. Zeer vriendelijk ontvangst, en zeer behulpzaam met bijvoorbeeld sjouwen van onze fietsen en spullen

Cons:

Badkamer wordt erg nat tijdens douchen

2026-05-21 • via Nuitee
M
Mark • couple • au
8
Very convenient base to explore this lovely city
Pros:

Great location, room quite spacious, very clean. Patron was very helpful.

Cons:

Other guests should note that you will need to use the stairs - a rather lovely spiral staircase, not too steep. We like to sleep with some fresh air, so there was occasional street noise and a mosquito.

2026-05-13 • via Nuitee
G
Genia • extended_group • ca
10
2026-04-22 • via Nuitee
J
Jean-Luc • solo_traveller • fr
9
2026-04-20 • via Nuitee
T
Therese • solo_traveller • us
10
Pros:

Very friendly staff!

2026-04-17 • via Nuitee
C
carmen • family_with_children • es
9
Un sitio agradable
Pros:

El trato muy amable y en español, asi como la ubicación

Cons:

El desayuno no tiene opciones saladas y te sirven un único café con leche fría. Creo que se puede mejorar fácilmente

2026-04-09 • via Nuitee
B
Bizeau • family_with_children • fr
10
Pros:

Situation géographique à 10 mn du centre et de la gare.
Chambre agréable et propre
Bon petit déjeuner.
Construction ancienne mais bien rénovée
Hotel très calme

2026-04-07 • via Nuitee
G
Gildas • solo_traveller • fr
8
Pros:

accueil bien aimable, hôtel très calme, et bien situé

2026-03-31 • via Nuitee
S
Susanne • couple • de
9
On était très content, c’était un séjour très agréable. Merci beaucoup et à la prochaine fois.
Pros:

Das Frühstück war sehr gut und ausreichend, und wurde vom Chef serviert. Die Lage war perfekt, direkt im Herzen von Toulouse. Gleich um die Ecke befindet sich die Bushaltestelle zum Flughafen und andere Richtungen.

Cons:

Für uns war alles perfekt. Wenn jemand gehbehindert ist, sollte man sich im Vorfeld erkundigen, da es kein Fahrstuhl gibt.

2026-03-29 • via Nuitee
B
bruno • couple • fr
9
2026-03-25 • via Nuitee
J
Javier • family_with_children • es
9
Bien , pero mejorable
Pros:

Ubicación, trato del personal .

Cons:

Desayuno esperaba más oferta con productos tipo huevo y proteínas frutas etc poder tomar más café tipo más bufet.
Carece de ascensor .tuvimos suerte de estar en la primera planta , subir las maletas a la tercera planta sin ascensor , no hubiera sido muy bueno.
Ducha pequeña cama colchón hundido

2026-03-04 • via Nuitee
C
Charles • family_with_children • fr
8
2026-03-01 • via Nuitee