Eliana Ruby Hotel & Travel

Hotels
9.6 (3348 reviews)
3 Yen Thai Street , Hanoi , vn

listing image 1
Show all photos
Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Cons:
Small rooms
Breakfast could be improved

Categories

Cleanliness
9.58
Clean and well-maintained premises as mentioned by guests.
Service
9.99
Consistent praise for attentive and friendly staff throughout multiple reviews.
Location
9.89
Highly rated location, central and easy access to attractions.
Room Quality
9.34
Overall good quality, with some mentions of room size.
Amenities
9.37
Amenities were described positively, although some felt lack of variety in breakfast.
Value for Money
9.53
Good value as guests mentioned satisfaction with their stay.
Food and Beverage
9.18
Mixed reviews on breakfast quality but generally received positively.
Overall Experience
9.95
Guests expressed a high level of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:28

Property Description

Central Location in Hanoi’s Old Quarter

Luxurious Rooms with Modern Amenities

Convenient Services and Facilities

Experience the charm of Hanoi at Eliana Ruby Hotel & Travel. Unwind in our soundproofed rooms with internet-accessible computers and enjoy the convenience of free WiFi. Explore the city with ease as we are just a short walk from Hoan Kiem Lake. Let our friendly staff help you plan your sightseeing trips or enjoy a delicious breakfast in the comfort of the hotel. Book now for a memorable stay at Eliana Ruby Hotel & Travel - Formerly La Storia Ruby.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 450,000 per person per night when using an existing bed.
    People no matter the age stay for VND 240,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 3348 reviews
Cleanliness: 9.58
Service: 9.99
Location: 9.89
Room Quality: 9.34
Amenities: 9.37
Value for Money: 9.53
Food and Beverage: 9.18
Overall Experience: 9.95
M
Morgane • couple • fr
10
Idéal
Pros:

L’hôtel est très bien situé, le personnel est adorable et très serviable, les chambres sont efficaces et propres et le petit déjeuné, accompagné des services de Mai, est incroyable !
Je recommande 🌸

2026-06-06 • via Nuitee
C
Chang • solo_traveller • my
10
Perfect
Pros:

Everything was excellent

Cons:

the hotel is in an alley thus proper detailed instructions would be useful.

2026-06-05 • via Nuitee
T
Thang • family_with_children • us
10
Great place to stay, staff extremely helpful, nice location, would stay again
Pros:

Excellent location

Cons:

Bathroom could use some scrubbing but overall clean

2026-06-04 • via Nuitee
K
Karoline Sofie • couple • dk
10
Perfect stay in Hanoi, the facilities were amazing, location excellent and the service was impeccable. Would recommend a
2026-06-02 • via Nuitee
E
EN-CHI • couple • tw
8
2026-06-01 • via Nuitee
E
EN-CHI • couple • tw
10
很棒的服務
Pros:

員工親切的態度，床墊軟硬度剛好

Cons:

沒有

2026-06-01 • via Nuitee
L
Lapierre • solo_traveller • ca
10
2026-05-31 • via Nuitee
P
PAULINE • couple • fr
10
Nuit au calme et confortable
Pros:

Le déjeuner est copieux, varié et très bon. Le personnel est aux petits soins. Un grand merci à Mai et aux réceptionnistes.
L’emplacement est parfait et l’établissement est propre et calme. On recommande

2026-05-31 • via Nuitee
B
Babu • family_with_children • ae
8
Pros:

Breakfast was great and Ms. Mai was supporting a lot in selecting the right food and providing more from the menu.
Room was affordable. Jassica, Kevin and Mary were very helpful in the reception and they amazed in providing proper customer support. Laundry service was very Good.

2026-05-29 • via Nuitee
M
Murielle • couple • fr
9
Une bonne adresse !
Pros:

Emplacement super
Personnel très aimable et aidant
Possibilité de laisser ses bagages en cas de départ en fin de journée et même possibilité de prendre une douche après une chaude journée dans Hanoï.
Entretien parfait.

2026-05-28 • via Nuitee
A
Alexandra • couple • nl
10
Pros:

Very good location, comfortable beds, very good breakfast, and very lovely social staff!

2026-05-27 • via Nuitee
I
Isabel • solo_traveller • au
10
Pros:

The hotel’s location is excellent.
The staff are very helpful.
They assisted us with private transportation to the hotel and luggage storage.
Special recognition to Mai at breakfast, who provided outstanding service and was always attentive to our needs.

Cons:

I mistakenly selected the Superior Double Room thinking it had a balcony, so the room was a bit smaller than expected.

2026-05-26 • via Nuitee
J
Jarosław • couple • pl
10
Pros:

Bardzo fajny kameralny hotel. Bardzo miła obsługa w recepcji jak i na śniadaniu. Muszę wyraźnie stwierdzić , że wielkim plusem tego obiektu jest obsługa, bliskość centrum oraz ten wietnamski styl. Byłem w tet 2026. Ważne w pokojach było cicho. Śniadanie bardzo dobre, wybór dobry i super wsparcie obsługi. Szczególnie przydatne podczas pierwszych dni pobytu.

2026-05-26 • via Nuitee
D
Daniel • couple • ch
10
Gerne wieder
Pros:

Das Hotel lebt vom Personal und von der Lage. Beides ist top.

Cons:

Nichts

2026-05-25 • via Nuitee
G
Giorgio • solo_traveller • it
9
Pros:

The position, the breakfast, the staffs

Cons:

The room was too small

2026-05-25 • via Nuitee
C
CRISTINA • solo_traveller • es
7
Pros:

The location is amazing, the staff are great super helpful and nice. The rooms are good enough for the price paid

Cons:

The rooms are a bit tony compared to two other Hanoi hotels we stayed at. The place is modest and mostly clean. Breakfast is good, not much variety but great flavour. For a cheap price, it's an alright stay

2026-05-25 • via Nuitee
T
Tomaselli • solo_traveller • be
10
Hôtel au top
Pros:

Hôtel très propre ,personnel charmant ,
Très bien situéJessica à la réception très sympathique.
May au déjeuner super aimable .Dejeuner très bon

Cons:

Rien

2026-05-24 • via Nuitee
S
Sarah • couple • ie
10
Pros:

All staff were very helpful, welcoming and friendly. Location is also great.

2026-05-23 • via Nuitee
U
Urmeet Singh • solo_traveller • in
10
Pros:

I stayed at Eliana Ruby hotel on 16 may and 21 may with my family of 4.
I must say that our stay at the hotel was very pleasant.
Rooms were big and nicely done.
All staff members were courteous and very helpful.
Special shout out to Jessica who was very helpful for arranging all our travel needs.
Travelling was a breeze with her arrangements.
It is in the centre of Hanoi
Breakfast spread was also one of the best I had in Vietnam
Overall would highly recommend stay here to anyone coming to hanoi.

Cons:

NA

2026-05-22 • via Nuitee
Z
Zeynep Serra • extended_group • tr
10
Muazzam
Pros:

Herşey muazzam, çantamı unutup ninh binhe geldim. Oraya gönderdiler, herşey harika kesinlikl kalırım. Personel muazzam özellikle Kelvine çok teşekkür ederiz 🙏🏼☺️

Cons:

Hiç yok muazzam

2026-05-22 • via Nuitee