Hotel Buyuk Keban

Tout est bien cadré

Location

Gırıs ozellıkle kat gorevlısı bale mukemmeldı

Location , personal was nice

Das Frühstück im Hotel und die Lage waren recht gut. Das Personal ist auch sehr freundlich. Die Sauberkeit der Zimmer, die Qualität der Austattung sind sehr schlecht. Wir hatten insgesamt drei Zimmer gebucht, in einem gab es im Badezimmer sehr viel Schimmel an der Decke!

EVERYTHING IS GOOD

Bra läge nära till allt

My room wasn’t clean but then they let me check in. The toilet had been used and was very dirty. The taxi driver they got for me robbed me charged my card 530 lira yet they had agreed on 400. He refused to give me back my money and drove away

The pillows and sheets are used and dirty. The towels dirty too.The douse glass is broken..The most unpleasant experience...The staff is rude and other traveller's of the group had the same problems..We were obligated to search another hotel in midnight as we arrived then.

it was very nice and good service

Nice

Its a property from the 70s and still retains the look and feel. Will start with the good, the hotel is located in the old town and is close to almost every point of interest. Very close to the metro and tram lines, commute around the city is a breeze from this place. Lot of options for food as well around, so you wont be starving at any time. Now the not so great, first of all the rooms are very small and has not much of room to move around. The AC hardly works and the room can get very stuffy! (we were in 112). The only option to breathe is to keep the window open, but that makes it extremely noisy! The bed is a miniature version twin bed, fits 2 with quite a bit of adjustment! The washroom too is a tight fit with the commode squeezed into a tight corner. Who ever designed the space did not use much sense and have applied rough wall texturing next to the already tight commode space! Both me and my wife got scratched a few times on the wall. The cleanliness is not too great as well. The commode is stained and the linen is no more white! Breakfast is vary basic, felt mostly out of compulsion! No bottled water or a kettle in the room. You have to step out of the room to get some from the common dispenser. No toiletries except the soap dispenser kept in the shower n basin. You'll keep asking them for tissues n soap refills!! Staff too are average, and a lil pushy. You ask them for any directions and before even you finish they would've picked up the phone to make a reservation for you somewhere or to call a cab for you! My advice, in case if you are allocated with a first floor room, ask for a change of room immediately. Theres a sheesha place right below and stays open really late into the night, with very noisy customers.

I'm going to divide this review into 10 parts.. Comfort, Service, Cleanliness, Value for Money, Location, Breakfast, Bed, Necessary Facilities, Additional Facilities & Communication to Staff. (Half a point for each)

The staff & service at the reception only is good. They are doing their best with their work.

Location: good.. however earlier in my last trip in 2010 I thought the old town was cheaper but now I felt Taksim is cheaper in terms of food & alcohol. Plus the vibe in Taksim & around is super young. The old town takes a day to see, so may be dividing your stay between the two sides would be a better choice. This is at no fault of the hotel. They are at 10 mins walking from both the Blue & Green Line Station.

Comfort: for me is a perfect bed after walking almost 15000 steps every day to see Istanbul. The bed was so small that husband & me found it difficult to sleep normally. Further, the quilt was so small that one of us took the quilt & the other took sheet of the quilt :(
The bed is not so comfortable the size just aggravated the issue.

Cleanliness: This is in the top three things I need in any hotel. I'm not asking for a OCD cleaning, but cleaning the room & bathroom floor with a mop or brush maybe alternate day is mandatory. This cannot be expected here, they use to only change the towels daily & sheets every alternate day. I even spoke to the reception & told them the job is not being done well. But still no improvement.

Value for Money: This is decided on location, service & how is the room. I would say one out of three. So No.

Breakfast: It's very limited & frankly not great maybe good. I have had Turkish Breakfast several times. And this is not even close. They do cakes, bread, salad, cheese, one egg kind, one or two beef kind & bacon with tea & coffee. If you are vegan or vegetarian this is going to be difficult. Even though we are meat eaters we ate breakfast everyday from outside with recommendations from Zomato.

Further, when you are entering the breakfast area they write 'if you have a early morning flight, the hotel can arrange for one' We informed the hotel two days in advance that we are going for a one night trip to Cappadocia but no one offered this service & then the day before we flew I saw the sign & called the reception to request for it but they refused saying they don't do it. Then.. why the sign??

Necessary Facilities: They do not have a Kettle. They have this weird thing of hot & cold water dispensing machine near the lift. If you wanna have to have a small quick cup of coffee.. you gotta get outside in your PJs to get a glass of hot water!
I understand NOT providing limited free water per day, Toiletries in dispensers (Handwash & Shampoo only), Iron & Tissue but Kettle why not?
Most towel are worn out, we got good ones one day & not so good ones the other.

The iron stand & iron is available near the lift for a charge of 2TL.

Additional Facilities: Budget Hotel so didn't expect.

Communication to Staff: It's a 50-50 some can & some can't. Thanks to Google Translate the rest 50 was a long typing conversation!

Hope this hotel doesn't let down your experience in Istanbul.

Good but could be better
If
a little adjustment for late check out according to situation
little change in Brekfast for different test in a different days
Safe box should be include
Other things are nice
Staff very good and fast service

We just came back from our trip to Istanbul. We stayed at this hotel for 3 nights. First of all our room when we checked in was not ready. The system of ventilation was not effective, the room was smelling all the time. The breakfast buffet is nothing great about. Only the soup they offer is good. The coffee quality is something very bad. Also, there is only 1 elevator for 5 floors and hundreds of guests. Generally, we wouldn't choose this hotel again.