Homewood Suites by Hilton Jacksonville-Downtown/Southbank

Hotels
•
Homewood Suites by Hilton
8.4 (496 reviews)
1201 Kings Avenue , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Poor breakfast
Indifferent staff
Inoperable amenities

Categories

Cleanliness
7.98
Issues with trash collection and kitchen facilities not working.
Service
8.95
Evening check in staff was lovely, though some staff were indifferent.
Location
9.49
Great location near the Riverwalk and stadium.
Room Quality
8.94
Rooms were spacious and comfortable.
Amenities
7.97
Microwave and kitchen facilities were inadequate.
Value for Money
8.43
Overall cost is acceptable but extra charges were confusing.
Food and Beverage
6.98
Breakfast quality was poor and not provided as expected.
Overall Experience
8.45
Pleasant stay but marred by breakfast and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:49

Property Description

Luxurious All-Suites Hotel in San Marco
Located just 2 miles from downtown Jacksonville, Homewood Suites by Hilton Jacksonville-Downtown/Southbank offers a perfect blend of convenience and comfort.

Top-Notch Amenities
Indulge in the heated outdoor pool, hot tub, and well-equipped gym during your stay. Each suite features a fully equipped kitchen, flat-screen TV, and MP3 docking station, ensuring a relaxing experience.

Delightful Dining Options
Start your day with a complimentary breakfast and unwind at the evening reception held Monday through Thursday. Whether you're here for work or leisure, our dining offerings will surely impress.

Ready to experience luxury and convenience in Jacksonville? Book your stay at Homewood Suites today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 496 reviews
Cleanliness: 7.98
Service: 8.95
Location: 9.49
Room Quality: 8.94
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 6.98
Overall Experience: 8.45
C
Cheyenne • solo_traveller • us
10
2026-04-23 • via Nuitee
M
Melissa • extended_group • us
10
Wonderful mini vacation, I would stay at this location again
Pros:

Every single staff member that I encountered was very nice.

Cons:

Everything was exceptional

2026-04-20 • via Nuitee
• couple • us
1
2026-04-16 • via Nuitee
L
Lawrence Hardy • solo_traveller • us
8
2026-04-13 • via Nuitee
J
Joy • couple • us
8
2026-04-13 • via Nuitee
Z
Zykerriah • couple • us
10
2026-04-09 • via Nuitee
S
Sara • couple • at
7
2026-04-08 • via Nuitee
N
Natasha • couple • gb
7
2026-03-31 • via Nuitee
T
Tara • family_with_children • us
6
Pros:

Clean and nice rooms

Cons:

Overcharged is by $100 what booking.com quoted me

2026-03-29 • via Nuitee
M
Marion • couple • us
5
Never again
Pros:

Nice an spacious

Cons:

Stuff rude

2026-03-28 • via Nuitee
S
Scott • solo_traveller • us
10
2026-03-27 • via Nuitee
D
Diondre • couple • us
10
2026-03-26 • via Nuitee
K
KELLY • couple • us
10
Pros:

Proximity to hospital and a great pizza place for supper, spacious rooms, very comfortable.

2026-03-21 • via Nuitee
B
Brittany • couple • us
5
2026-03-20 • via Nuitee
L
Larry • couple • us
7
Pros:

Good location, great room.

Cons:

We were in town for a show and arrived shortly after the check in time. Our room wasn't ready until over an hour after check in and I biasica6had to sit in the lobby until then. This had us running late for the show.

2026-03-19 • via Nuitee
M
Mary • couple • us
8
Pros:

The balcony view and the room was nice

Cons:

The only problem I haf was I booked the room with the balcony and did not get it the first night

2026-03-05 • via Nuitee
C
Cordell • couple • us
10
2026-02-13 • via Nuitee
S
stevenp871 • Family • San Miguel, San Luis Obispo County, California
10
Excellent check in and room
Pros:

The stay started out great right from check-in with Crtarshia finding out we were upgraded to an absolutely amazing room! The room was very spacious and well layed out for our family.

2026-02-12 • via Tripadvisor
R
randallsK2930YE • Family
10
Feeling so welcomed in Jacksonville!
Pros:

We SO enjoyed our stay here at the HWS Downtown Jacksonville! As a special thank you to Arturshia! She checked us in and made out stay incredible right from the beginning being so accommodating, recommending great restaurants and making us feel so welcome from our first moments here! Thank you Arturshia!

2026-02-09 • via Tripadvisor
H
honest_axe • Couples • Kansas City, Kansas
4
Train too close
Pros:

Stayed here two nights before our cruise. It is within walking distance of several restaurants, grocery store, liquor store, etc. The service desk representatives were not very friendly or welcoming. They put a sign up that reads they are helping a guest when they are really next door talking to the Hilton Garden Inn front desk persons (the two hotels are joined together). One of the three persons were friendly-the other two could have cared less and would not look you in the face when talking.
The room was big enough. The tv worked half the time and then froze the other half. You would need to “reset” the tv from the back every so often when it froze.
There is railroad tracks right beside the hotel so if you don’t bring a loud fan, you will be woken up several times during the night.
We would not stay here again.

2026-02-01 • via Tripadvisor