Homewood Suites by Hilton Jacksonville-Downtown/Southbank

Hotels
•
Homewood Suites by Hilton
8.3 (408 reviews)
1201 Kings Avenue , Jacksonville , US
+1 904-396-6888

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central location
Friendly, attentive staff
Spacious, updated rooms
Comfortable beds
Generally clean and comfortable rooms (many reports)
Nice pool
Cons:
Inconsistent cleanliness / housekeeping issues
Underwhelming breakfast
Bathroom issues (dirty toilets, water pressure, occasional flooding)
Amenity reliability (ice machines out, small pool towels, limited pool hours)
Price perceived as high; snacks/drinks expensive

Categories

Cleanliness
6.8
Mixed but notable problems: several guests reported rooms not vacuumed/mopped, dirty toilets, flooding and inconsistent housekeeping (some rooms were clean, others required guest intervention).
Service
9.3
Generally praised—staff described as amazing, friendly and attentive, helpful with late arrivals and checkout extensions; a few isolated reports of unfriendly staff.
Location
9.1
Widely praised as central and excellent (multiple mentions of great location); one comment noted the specific downtown area may be less convenient, but overall location is a strong positive.
Room Quality
8.9
Rooms frequently described as spacious, updated, modern and comfortable with good beds; some reports of worn bathrooms, water pressure issues, or minor maintenance needs.
Amenities
7.7
Mixed: pool praised as great, but issues reported with ice machines being out, small pool towels and limited pool hours; amenity reliability is inconsistent.
Value for Money
7.8
Mixed perceptions: some guests called it great value while others felt the price was high for the property; overall slightly above average value.
Food and Beverage
7
Underwhelming for many guests—breakfast was repeatedly described as lacking, snacks/drinks were expensive; a few minor positive food comments but overall below expectations.
Overall Experience
9.8
Overall positive stays with strong staff, location and room quality reported by many, but the experience is somewhat marred by cleanliness inconsistencies and underwhelming breakfast/amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious All-Suites Hotel in San Marco
Located just 2 miles from downtown Jacksonville, Homewood Suites by Hilton Jacksonville-Downtown/Southbank offers a perfect blend of convenience and comfort.

Top-Notch Amenities
Indulge in the heated outdoor pool, hot tub, and well-equipped gym during your stay. Each suite features a fully equipped kitchen, flat-screen TV, and MP3 docking station, ensuring a relaxing experience.

Delightful Dining Options
Start your day with a complimentary breakfast and unwind at the evening reception held Monday through Thursday. Whether you're here for work or leisure, our dining offerings will surely impress.

Ready to experience luxury and convenience in Jacksonville? Book your stay at Homewood Suites today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 408 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.1
Room Quality: 8.9
Amenities: 7.7
Value for Money: 7.8
Food and Beverage: 7
Overall Experience: 9.8
J
Jackuline • family_with_children • us
5
Pros:

Unit was not clean when we entered the room. It was cleared not vacuumed properly or mopped. Housekeeping made up excuses about not having the proper cleaning supplies and when I stated the room was unacceptable they refused to do anything stating that I was being rude when I kindly stated that if they could provide me with something to clean with I would clean it myself. After contacting the front desk numerous times another housekeeper brought up cleaning supplies and I mopped and vacuumed the room myself.

Cons:

Cleanliness and laziness of cleaning staff

2026-10-24 • via Nuitee
S
Shander • couple • us
10
I enjoyed my stay there & I am going to return
Pros:

The location

2026-09-19 • via Nuitee
C
Carmichael • solo_traveller • us
8
Pros:

Good location, friendly staff and the room was spacious and clean. I enjoyed my stay here.

2026-09-17 • via Nuitee
M
Michael • solo_traveller • us
7
Pros:

Comfy rooms and beds

Cons:

Had to ask for fresh towels and to take my trash out.

2026-09-15 • via Nuitee
S
Shulamit • family_with_children • il
9
מקום מרכזי מעולה בכל מובן
Pros:

רמת שירות מעולה בסטנדרט גבוה

2026-09-10 • via Nuitee
C
Crystal • extended_group • us
10
Clean, comfortable, great amenities, top notch staff!!!
Pros:

The pool was perfect, room was clean and comfy, staff was awesome!

Cons:

The potatoes had too much rosemary. lol. That’s just a preference, I really don’t have any dislikes.

2026-09-06 • via Nuitee
K
Kelly • family_with_children • us
10
2026-08-30 • via Nuitee
S
Sherif • family_with_children • au
9
2026-08-29 • via Nuitee
M
Mika • couple • us
10
2026-08-29 • via Nuitee
R
Ronald • couple • us
8
2026-08-20 • via Nuitee
M
Michael • solo_traveller • us
8
2026-08-17 • via Nuitee
J
John • couple • us
8
2026-08-16 • via Nuitee
T
Tina • family_with_children • us
10
We had a lovely stay. The staff was AMAZING! Room was very clean
Pros:

Friendly and attentive staff, cleanliness of room

Cons:

Ice machine on my floor as well as 2 other floors were out of ice. I do understand things happen though.

2026-08-11 • via Nuitee
T
Tiyana • couple • us
10
2026-08-10 • via Nuitee
P
precious • solo_traveller • us
8
2026-08-03 • via Nuitee
8
874andrinaw • Family
8
VERY NICE, updated rooms
Pros:

very nice hotel room, rooms are updated, modern, looks exactly like it does on the hotel website. Marc was so nice upon our late arrival. The suites were so spacious and comfortable, Hilton beds are so much more better than Marriott! The only thing that might not be convenient is the part of downtown that it’s in, but the hotel accommodations itself makes up for it. Also the breakfast was lacking so don’t expect much, but again we came for the room and we were not disappointed. I highly recommend staying here!!!

2026-07-23 • via Tripadvisor
T
Tiffany • solo_traveller • us
10
2026-07-13 • via Nuitee
A
Antonio • extended_group • us
9
2026-07-11 • via Nuitee
S
Sandy • couple • us
9
Great value and good breakfast
Pros:

Comfortable. Huge rooms

2026-06-26 • via Nuitee
C
Crystal • extended_group • us
10
2026-06-21 • via Nuitee