Service Plus Inns and Suites Calgary

Hotels
8.5 (986 reviews)
3503 114 Avenue Southeast , Calgary , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Comfortable bed
Good breakfast options
Cons:
Inconsistent room cleanliness
Front desk responsiveness issues
Rooms looking dated

Categories

Cleanliness
7.58
Some guests mentioned concerns about room cleanliness and finding items left behind.
Service
9.55
Most reviews highlighted friendly and helpful staff, though some mentioned issues with front desk responsiveness.
Location
9.09
Many reviews praised the hotel's convenient location, particularly for families and accessibility.
Room Quality
8.04
Generally comfortable accommodations, although some rooms are showing signs of age.
Amenities
8.57
Good facilities including a nice pool area and breakfast options, though some amenities were lacking.
Value for Money
8.53
The rates were seen as reasonable for the quality offered.
Food and Beverage
8.08
Breakfast options were good, but lacking in variety and some wished for additional features like a waffle machine.
Overall Experience
8.55
Overall, guests expressed a high level of satisfaction despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:56

Property Description

Luxurious Accommodations
Experience the comfort of our well-appointed guest rooms featuring pillow-top mattresses and jacuzzi suites, perfect for any traveler looking to relax and unwind.

Complimentary Amenities
Enjoy a full hot buffet breakfast, Wi-Fi, parking, and access to our business center - all included with your stay. Plus, take advantage of our newly added fitness equipment and relax in our pool, waterslide, and hot tub.

Convenient Location
Located near popular attractions such as the Calgary Zoo and Heritage Park, our hotel is the ideal choice for both business and leisure travelers looking to explore the best of south Calgary.

Book your stay at SureStay Plus Hotel by Best Western Calgary South East for a memorable and enjoyable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 986 reviews
Cleanliness: 7.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
C
Cecil • family_with_children • ca
9
2026-01-31 • via Nuitee
M
Michaela • family_with_children • ca
7
2026-01-27 • via Nuitee
L
Lorraine • family_with_children • ca
8
Pros:

With our family, breakfast option was great & the kids loved the pool.

2026-01-26 • via Nuitee
J
Jeffrey • solo_traveller • ca
9
2026-01-24 • via Nuitee
D
Derek • couple • ca
9
Pros:

We were there on Christmas day. Breakfast was cold, microwave didn't work

Cons:

Cold breakfast

2026-01-22 • via Nuitee
B
Becky • solo_traveller • ca
9
Good, clean, decent hotel.
Pros:

The room were big and clean. The breakfast was better than expected. Nothing fancy but eggs, bacon, sausage. The showers are old but good. Staff was good. For the price it was a good stay.

Cons:

Bad was comfortable but I think with two people it might have not been the best.

2026-01-22 • via Nuitee
S
Sandra • couple • ca
8
2026-01-20 • via Nuitee
B
Bridget • couple • ca
9
Very glad I got the jacuzzi suite at a good price. Really enjoyed the tub!
Pros:

Loved the jacuzzi suite!

Cons:

I didn’t think the bed was that comfortable. Sheets could have been softer.

2026-01-20 • via Nuitee
T
Tamara • family_with_children • ca
10
Enjoyable and relaxing
Pros:

Was awesome, no complaints

Cons:

it was all good

2026-01-19 • via Nuitee
M
Marisol • family_with_children • ca
8
2026-01-19 • via Nuitee
E
EMEKA AUGUSTINE • couple • ng
7
2026-01-19 • via Nuitee
C
Chauncey • family_with_children • ca
10
2026-01-19 • via Nuitee
M
Myra • family_with_children • ca
7
2026-01-19 • via Nuitee
M
marc • family_with_children • ca
8
Pros:

Great, lots of options

2026-01-19 • via Nuitee
J
Joslien • couple • ca
9
Great staff, good experience.
Pros:

Breakfast was super. Full breakfast not just continental breakfast. Staff were helpful and friendly. Will stay here again.

Cons:

Beds could have been softer. This room was not wheelchair accessible, that one was already taken. All this room needed was bars for toilet. I will stay here again anyway.

2026-01-19 • via Nuitee
K
Kenana • family_with_children • ca
10
Pros:

Breakfast was amazing, warm buffet style , fresh every day
Very clean and the stuff members are so friendly and kind
Well organized and specious seating

Cons:

The pool was great but a little smaller than i expected

2026-01-19 • via Nuitee
M
Monika • family_with_children • ca
10
2026-01-19 • via Nuitee
K
Kristian • family_with_children • ca
1
Avoid this hotel
Pros:

I liked the location

Cons:

The room above us was loud all night. Front desk was notified multiple times and didn’t do anything. When I addressed this In the morning I was told to contact the manager… I’ve reached out a few times with no response. Avoid this hotel at all costs.

2026-01-19 • via Nuitee
M
Mark • family_with_children • ca
8
2026-01-19 • via Nuitee
K
kiarash • couple • ca
10
2026-01-19 • via Nuitee