Service Plus Inns and Suites Calgary

Hotels
8.5 (1045 reviews)
3503 114 Avenue Southeast , Calgary , ca

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Comfortable bed
Good breakfast options
Cons:
Inconsistent room cleanliness
Front desk responsiveness issues
Rooms looking dated

Categories

Cleanliness
7.58
Some guests mentioned concerns about room cleanliness and finding items left behind.
Service
9.55
Most reviews highlighted friendly and helpful staff, though some mentioned issues with front desk responsiveness.
Location
9.09
Many reviews praised the hotel's convenient location, particularly for families and accessibility.
Room Quality
8.04
Generally comfortable accommodations, although some rooms are showing signs of age.
Amenities
8.57
Good facilities including a nice pool area and breakfast options, though some amenities were lacking.
Value for Money
8.53
The rates were seen as reasonable for the quality offered.
Food and Beverage
8.08
Breakfast options were good, but lacking in variety and some wished for additional features like a waffle machine.
Overall Experience
8.55
Overall, guests expressed a high level of satisfaction despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:56

Property Description

Luxurious Accommodations
Experience the comfort of our well-appointed guest rooms featuring pillow-top mattresses and jacuzzi suites, perfect for any traveler looking to relax and unwind.

Complimentary Amenities
Enjoy a full hot buffet breakfast, Wi-Fi, parking, and access to our business center - all included with your stay. Plus, take advantage of our newly added fitness equipment and relax in our pool, waterslide, and hot tub.

Convenient Location
Located near popular attractions such as the Calgary Zoo and Heritage Park, our hotel is the ideal choice for both business and leisure travelers looking to explore the best of south Calgary.

Book your stay at SureStay Plus Hotel by Best Western Calgary South East for a memorable and enjoyable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 1045 reviews
Cleanliness: 7.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
L
Laura family_with_children es
5
Hotel antiguo sin nada que destacar
Pros:

No, es un hotel muy antiguo. Y con pocos servicios en una zona alejado de todo.

Cons:

El desayuno muy básico, no hay opción de restaurante para cenar y necesitas ir en coche 15-20 minutos .

2026-07-03 via Nuitee
J
Janette solo_traveller ca
10
Clean and Great
Pros:

The staff this hotel were really good. They were very helpful and even let us check in a little bit early.

Cons:

The only thing was our room was only 3 doors from the pool and entrance switch.If you don't like kids screaming and having fun in the pool and you want quiet , you should ask for a room further away.

2026-07-02 via Nuitee
I
Iryna solo_traveller ua
10
Pros:

Very friendly man at the reception. He was not at all confused by the fact that I speak English poorly. He found a way out of the situation and explained everything in understandable words.

Cons:

There's nothing to even write about. Everything was Thanks.

2026-07-02 via Nuitee
C
CHARISSE family_with_children ca
10
2026-07-01 via Nuitee
W
Willem couple lu
8
2026-06-29 via Nuitee
S
Solange couple ca
8
Pas très reposant
Pros:

Accueil

Cons:

Aucune discipline pour le bruit, laisse les ados courir, crier jusqu’à 11 heures pm

2026-06-29 via Nuitee
H
Harikrishnan family_with_children us
8
2026-06-28 via Nuitee
H
Howard couple ca
9
Great place and very well keep
Pros:

Great location

2026-06-28 via Nuitee
M
Muhammad Saad extended_group ca
10
Overall great stay and I highly recommend it to others
Pros:

It is not a 5 star hotel, but it works perfectly for our family. I booked family room which had a separate bedroom with 2 single beds in addition to the king size bed. The room is spacious, the breakfast is good. One of the air conditioners was not working, I called room service and the maintenance person came in 5 minutes and fixed the issue. I definitely recommend the location, the price is reasonable

Cons:

Maybe have croissants in breakfast

2026-06-26 via Nuitee
B
Bellamy solo_traveller ca
10
2026-06-26 via Nuitee
C
Charpentier solo_traveller ca
9
Pros:

The staff were energetic and enthusiastic to help. The breakfast was good and refilled promptly. The swimming pool was a good size for just my girls and I but if there were other kids it was hard to have your own space. It was clean up to normal people standard. The location was abit weird as my girls and I enjoy walking and exploring but it was pretty industrial. Over all great experience.

2026-06-26 via Nuitee
M
Madeleine couple ca
8
2026-06-22 via Nuitee
W
WorldTraveler86 extended_group us
9
Comfortable, good breakfast, great pool area!
Pros:

Friendly and attentive staff. Awesome water slide! Nice hot tub and pool. Liked the size of our room and the beds were comfortable. All around great stay. We would stay again and again.

Cons:

The road construction (which they cannot control!).

2026-06-21 via Nuitee
D
Dorothy solo_traveller ca
10
I would definitely stay here again.
Pros:

The breakfast was very good, lots of choices, the little pancakes were a delight.

Cons:

I did have trouble regulating the temperature in my room. It was quite hot in there when I arrived and it took most of the night to cool down.

2026-06-20 via Nuitee
G
GRANT couple ca
8
2026-06-20 via Nuitee
K
Karen couple ca
9
Highly recommend this place, will stay again next time in Calgary
Pros:

Was clean, staff were excellent - great value

Cons:

Honestly, the name - would not have stopped here had other hotels had vacancy

2026-06-19 via Nuitee
A
Arghya family_with_children ca
8
Overall a nice stay
Pros:

Neat and clean, breakfast was good, very cordial and accommodating staff

Cons:

Just minor issue with draining of bath tub

2026-06-19 via Nuitee
I
Ighor couple br
10
Pros:

Simpatia e proatividade de todos os atendentes. Profissionais com suas responsabilidades.

2026-06-16 via Nuitee
W
Warren family_with_children ca
5
Theifs would steal from a School Bus
Pros:

Swimming pool was great food was great

Cons:

No security. Someone damaged our vehicle tried to steal our catalytic converters from our buses.

2026-06-16 via Nuitee
W
Warren family_with_children ca
4
Would have been a great stay if thief’s didn’t try and steal
Pros:

Food and Swimming pool was great

Cons:

No Security

2026-06-16 via Nuitee