TownePlace Suites by Marriott Rock Hill

Hotels
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TownePlace Suites by Marriott
8.2 (245 reviews)
2135 Tabor Drive , Rock Hill , US
+1 803-327-0700

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and well-kept facilities
Great location
Friendly staff
Cons:
Television service issues
Bathroom leaks
Inconsistent staff authority

Categories

Cleanliness
8.01
The room was very clean and well-kept.
Service
8.48
Staff was friendly but had no authority to resolve issues.
Location
9.02
The hotel is close to everything and has a great location.
Room Quality
7.97
Rooms were nice, but some had issues with amenities.
Amenities
8
Good amenities, but issues with the television and bathroom.
Value for Money
8.16
The value and price were unmatched for the area.
Food and Beverage
8.01
Nice assortment of menu items for breakfast.
Overall Experience
7.98
Great stay overall, but service was lacking in response to issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:25

Property Description

Spacious Rooms with Fully Equipped Kitchen
Enjoy the comfort of bright-colored rooms with a fully equipped kitchen and free Wi-Fi at TownePlace Rock Hill.

Outdoor Swimming Pool and Daily Hot Breakfast
Relax by the outdoor swimming pool or start your day with a delicious hot breakfast at our facilities.

Convenient Amenities and Nearby Attractions
Take advantage of our fitness center, business center, and lobby offering fresh coffee. Explore the nearby Waterford Golf Club or easily reach Charlotte-Douglas International Airport.

Book your stay at TownePlace Rock Hill for a delightful and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Location

Guest Reviews

8.2
Based on 245 reviews
Cleanliness: 8.01
Service: 8.48
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 8.16
Food and Beverage: 8.01
Overall Experience: 7.98
S
Sherika • family_with_children • us
1
Pros:

Nothing.

Cons:

⭐☆☆☆☆ WORST HOTEL EXPERIENCE – DO NOT RECOMMEND!

I have stayed at many hotels, but this was by far the worst experience I have ever had. The customer service was absolutely unacceptable, especially from the lady working at the front desk. She was extremely unprofessional, had her shoes off while working, and even made the statement that she did not work for the hotel. That alone was shocking and completely inappropriate.

To make matters worse, I was told several times that the hotel had not received my payment, even though the money had already been taken out of my account. I contacted my bank, and they verified that the payment had indeed gone through. After hours of unnecessary stress and frustration, I was finally told that everything was fine. Not once did anyone offer an apology or even acknowledge the inconvenience they had caused.

The lack of professionalism, communication, and basic customer service was unbelievable. Guests should not have to spend hours arguing over a payment that has already been processed, especially when their bank has confirmed it.

This entire experience was frustrating, unprofessional, and completely unacceptable. I would NEVER stay at this hotel again, and I absolutely would not recommend it to anyone. Save yourself the headache and take your business elsewhere!

2026-11-06 • via Nuitee
T
Tamara • couple • us
10
2026-11-03 • via Nuitee
R
Retired and loving it. • family_with_children • us
8
Very ordinary. Overpriced
Pros:

Nothing stood out

Cons:

Location, price. Over priced for location and rooms.

2026-10-29 • via Nuitee
J
Jasmine • couple • us
4
Pros:

Not what I expected when I’m booking a Marriott hotel. Very old and the room was very small

Cons:

The room was really small, could’ve been cleaned better. Checkout was at 12 and at 12:03 the staff opened the door threatening to charge me extra

2026-08-03 • via Nuitee
S
Sarah • couple • us
10
2026-02-28 • via Nuitee
H
Heather • family_with_children • us
4
Wouldn’t go back for that price
Pros:

Location

Cons:

Water pressure was really low. Pull out couch bed had springs poking out which made it really uncomfortable

2026-02-23 • via Nuitee
V
Victoria • couple • us
10
2026-01-19 • via Nuitee
S
Samuel • couple • us
4
Pros:

Nice assortment of menu items for breakfast.

Cons:

Toilet leaked off water and kept refilling every 30 minutes. Very loud and kept us awake. Refrigerator made a lond sound when cooling mode kicked on. Impossible to get any sleep.

2026-01-19 • via Nuitee
A
Andrea • couple • us
10
2025-12-26 • via Nuitee
D
Dr. Justin • solo_traveller • us
9
It was a great stay with cleans and well kept facilities and a kind staff.
Pros:

Quiet, Clean and well kept

Cons:

N/A

2025-11-19 • via Nuitee
D
Denise • couple • us
10
Good for 1 nite stay
Pros:

Very spacious

Cons:

A bit of a small room

2025-11-08 • via Nuitee
S
Susan • extended_group • us
10
Pros:

Very nice experience! The hotel is close to everything and the atmosphere was relaxed.

2025-11-03 • via Nuitee
M
Mark • couple • us
10
2025-10-30 • via Nuitee
M
Melissa • couple • us
10
2025-10-28 • via Nuitee
M
Mark • couple • us
8
Nice place
Pros:

Location is great. Room was very nice.

Cons:

Never got wifi on my phone. Front desk tried everything but it never worked. Not her fault. Used cell instead. Tablet worked fine.

2025-10-28 • via Nuitee
H
Henry • couple • us
10
2025-10-25 • via Nuitee
H
Henry • solo_traveller • us
10
2025-10-25 • via Nuitee
S
Stephanie • family_with_children • us
10
Pros:

I honestly didn't expect it to be so nice. The value and the price were unmatched for the area. The Kind lady with the short pink hair and the nice lady who was working the breakfast area 10/11-10/12 made our experience great!

2025-10-13 • via Nuitee
S
Steven C.
4
Pros:

First being on business and staying 3 days I was a not impressed with being given a ground floor room. They originally wanted to put next to the gym, they moved be down two room to 107. After getting settled and returning from dinner I discovered the TV wouldn’t work. After the front desk attempted to fix the issue he finally said we’ll get you and room. I was then moved to room 121, again on the ground floor. The BBQ/Lounging area was directly outside my window. For two of the three nights I got to listen to several different conversations from the people directly outside my window. To make things worse the toilet had a slow leak and the water would refill very 6 minutes. I had to keep the bathroom door shut just to sleep. Absolute worst hotel experience I’ve had in the last 10 years.

2025-09-30 • via Nuitee
T
Traci
10
Pros:

The lady that checked us in was nice. The room was very clean. I had no issues and would stay there again.

2025-09-24 • via Nuitee