Candlewood Suites Sumter by IHG

Hotels
•
Candlewood Suites
8 (149 reviews)
2541 Broad Street , Sumter , US
+1 803-469-4000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean/comfortable beds
Spacious, well‑organized rooms
Well‑equipped kitchenettes
Borrowing cupboard (crockpots, air fryers) and board games
Clean pool
Convenient location
Pleasant staff (in some reviews)
Cons:
Severe pet odor and evidence of pet hair in some rooms
Rooms reportedly not thoroughly cleaned (dirty towel, crumbs)
Reservation cancellations by property staff
No breakfast offered / limited F&B options
Indoor pool complaints (unheated, bleach smell)
Incorrect room/type on arrival

Categories

Cleanliness
5.5
Mixed to negative: several guests praised general cleanliness in some areas, but a stay with strong pet odor, dog hair in the icemaker, dirty towel on arrival and reports that rooms were not properly cleaned drove a notably low cleanliness score.
Service
7.5
Mixed service: staff were described as pleasant in multiple reviews and one desk agent attempted to help with a room issue, but there were service failures (housekeeping no‑show, reservation cancellations by property staff and unmet expectations) that lowered the score.
Location
8.5
Generally positive: several guests noted the location was very convenient, though one review listed the location/in‑house store as a con.
Room Quality
9
Mostly positive: rooms were described as large, well organized, comfortable beds and spacious; however one room had severe pet smell and some cleanliness lapses. Overall the physical room features and layout received strong praise.
Amenities
9
Strong positives: well‑equipped kitchenettes, a borrowing cupboard with crockpots/air fryers/board games, and a clean pool were highlighted. Some negative notes about the pool being unheated/bleach sensation were mentioned but amenities were overall a strength.
Value for Money
8
Standard quality for this hotel tier.
Food and Beverage
7
Below average: multiple guests noted absence of breakfast and at least one complaint about the in‑house store; no strong positive food/beverage experiences were reported.
Overall Experience
9.5
Generally positive overall: many headlines praised the stay as 'great' or 'excellent' and guests frequently cited comfort, cleanliness in many aspects, and well‑appointed rooms/amenities; a minority of serious negative incidents (pet odor, reservation issues) tempered some stays but overall experience impressions skew positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Located just 2 miles from Sumter Mall, our hotel on Highway 76 offers easy access to shopping and entertainment.

Comfortable Accommodations
Each room at Candlewood Suites Sumter features free Wi-Fi, cable TV, a full kitchen, and a dining area for a cozy stay.

Amenities Galore
Enjoy our indoor pool, 24-hour convenience store, on-site gym, business center, guest laundry facilities, and pet-friendly policy.

Book now for a delightful stay at Candlewood Suites Sumter and explore nearby attractions like Swan Lake Iris Gardens and Sumter Municipal Airport.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAE

Location

Guest Reviews

8
Based on 149 reviews
Cleanliness: 5.5
Service: 7.5
Location: 8.5
Room Quality: 9
Amenities: 9
Value for Money: 8
Food and Beverage: 7
Overall Experience: 9.5
D
David • couple • us
8
2026-10-19 • via Nuitee
L
Laqueshia • couple • us
10
Overall it was great
Pros:

Everything

Cons:

They didn’t have the right pots & dishes

2026-10-16 • via Nuitee
T
Titeyana • solo_traveller • us
10
2026-09-02 • via Nuitee
T
Tammy • couple • us
10
Great stay!
Pros:

Clean, updated and pleasant staff

Cons:

The location and the in house store

2026-08-25 • via Nuitee
C
Ciara • couple • us
10
Pros:

It was clean and the bed was very comfortable

Cons:

Not much just wish they had breakfast

2026-08-17 • via Nuitee
M
Miyawnna • family_with_children • us
2
Pros:

I liked how clean the pool was, I also enjoyed being able to have all the utensils I need in order to cook, as well as having board games we could use that was really fun.

Cons:

Our room smelled like a dirty dog had been living in it, we initially sprayed to try to get rid of the smell, but when we return to our room, it was like 10 times worse. I then went down to the front desk and asked for another room, but they were unfortunately sold out so she came and sprayed some deodorizer. We also had to put some little trees in the vents. The room still had a faint smell of animals she also said that she would send housekeeping up first thing in the morning and no one ever came. I understand it is a pet friendly hotel but why do you guys still have carpet? That is honestly so unsanitary. There was also a dirty towel hanging on the bathroom door and we had just checked in and to put the icing on the cake. We also found dog hair in our icemaker along with crumbs in the pantry of the kitchenette so overall it just seems like our room was not cleaned at all just the beds were made.

2026-07-21 • via Nuitee
H
Henry • solo_traveller • us
8
Overall excellent Stay
Pros:

Location was very convenient, Room was very nice and spacious. Comfortable experience

Cons:

N/A

2026-07-13 • via Nuitee
S
Shinita • couple • us
7
2026-07-10 • via Nuitee
R
Rivera • family_with_children • us
1
I won't stay again.
Pros:

Absolutely nothing.

Cons:

We were supposed to have a king suite it was one room with a reclyner. The pool was indoors but not heated and had what felt like straight bleach IN THE WATER.

2026-06-17 • via Nuitee
T
Trevon • solo_traveller • us
8
2026-06-16 • via Nuitee
J
Jackie Miller • solo_traveller • us
10
Pros:

Pool

Cons:

Nothing

2026-06-01 • via Nuitee
V
Vickers • family_with_children • us
10
2026-06-01 • via Nuitee
K
KELLY • solo_traveller • us
10
Great Experience
Pros:

The rooms were large and well organized. The rooms were clean and well lit. The kitchenette was well appointed with all the necessary items needed to cook a basic meal. The hotel had a borrowing cupboard with crockpots, air fryers of various sizes and boardgames.

2026-05-24 • via Nuitee
T
Tomeka • solo_traveller • us
10
Pros:

Reservation was canceled by property syaff

Cons:

Reservation were canceled by property staff

2026-05-21 • via Nuitee
T
Tarneshia • family_with_children • us
10
2026-03-27 • via Nuitee
T
Tomekia • couple • us
10
2026-01-30 • via Nuitee
C
Chenoa • couple • us
10
2025-11-08 • via Nuitee
M
Michelle • couple • us
6
Pros:

Great location, great staff. Rooms were large and comfortable.

Cons:

3rd floor was very musty with a dampness in the air.

2025-10-19 • via Nuitee
G
GIGI • family_with_children • us
10
Pros:

Everything was wonderful kitchen clean

Cons:

Well my bed linens needed change staff was so helpful and we had a goodnight sleep

2025-09-30 • via Nuitee
K
Kenneth • solo_traveller • us
10
My favorite place to stop between Florida and Pennsylvania for halfway layover
Pros:

Very clean and near restaurants

Cons:

Nothing

2025-09-09 • via Nuitee