Residence Inn by Marriott Stillwater

Pet friendly. But not the first floor-convenient. They had to keep letting us in the room. Due to the key machine being broken. Only fixed the last day of my stay. The front desk clerk checking us in was new and kept trying to charge us again. After paid online. Then, tried to tell us that the room deposit was the same as the full price of the stay. Then, last night of stay. We were woken in the night with the AC making this Ungodly noise. The front desk staff did not know what to do to make it right. So, he moved us to another room saying the Manager would be there at 8. We had planned to be on the road before that. So, we waited for her not to show up. Then, the night staff never told the day staff anything about moving us. So, we had to explain everything again. Then, the Manager was called. She refused to come to the hotel or talk to us over the phone. Because, they were being audited at another hotel. Isn't part of an audit is to make sure your facility makes your guest happy. But, you couldn't take a 1 minute phone call for a paying customer?? I digress. The front staff was then told to give us points. I don't go anywhere enough to use points!! So, after getting nowhere there. The front end Manager who was also supposed to be there. Wasn't available until 9am. We were told. We won't check you out. Because, it's saying you owe us for the stay!! But, she will call you and fix it when she gets in. I said no. I want to speak to someone before I leave this state. I've seen the reviews of people being told this and never get a call back. I spoke with Stephanie who assured me that I would not be charged again. That she would call booking to give me a discount for our inconvenience. I'm still waiting for the adjustment. I called Booking.com and she had never called them to make it.. Straight up LIE. I still haven't seen the adjustment. Beware of this place. They make promises that they don't keep.

Old used soap left in shower , bathroom door wouldn’t latch ( had to lift up on door to make it latch ) the remodel made things worse ,( we were here back in march and it was perfect then -had to fight with front door to make it stay closed and lock!

I booked a two room suite so my grandmother wouldn’t be alone. Upon checking in, was told there were none available and instead had to have two separate rooms, which happened to be on separate floors. Caused distress for grandmother.

I didn't like that they were under major renovations and we weren't informed of it. Yes, I booked it through booking but we called a couple of days before to add an additional night and on and asked if the pool was open. They said yes but didn't inform us of all the renovations going on. Before I canceled the reservation, I asked the fromt desk if there was a bathroom my 4 year old could use and she said no.

Didn’t have spare bedding in rooms nor pillows for sofa sleeper. Had to go to lobby for spare bedding. No extra pillows whatsoever. Kids had to sleep without pillows. Ac didn’t work to well in rooms either

Just a little more variety for breakfast

Didn’t seem clean

The staff the dirty rooms the being locked out of my room for an entire day with my pets trapped inside

On the FOURTH day that we requested, and were promised maid service, we finally got it. (I do not include Holidays or Sundays). It was clear that the requests to the front desk never made it to the maid. Management reacted defensively to our complaint re such. Also the indoor pool lacked a heater the entire 8 days that we were there, to the disappointment of my grandkids.

Room could be a little cleaner. There was pee in the toilet on arrival to our room, coffee in the coffee machine. Dusty around the corners. But overall bedding and towels were clean

Everything