Residence Inn by Marriott Portland Airport at Cascade Station

The location is in a relatively non central part of the city but public train was only 1/2 block away or so.

The room was very comfortable. The facilities seemed clean and accessible. I heard families playing in the pool and business travelers lounging in the lobby. It’s a good hotel.

Hotel is sooo convenient & quiet. One stop on train-Max Redline-to PDX. They offer parking for $15/day & have free shuttle to guests as well as non guests which makes that part of traveling painless! Free breakfast w/lots of options! Pool, hot tub, market & close to Target for long term guests. Would stay again! Oh-beds extra comfy, sofa w/chaise & lots of hot water!

In late October 2025 while out briskly walking I tripped at the edge of a high curb and catapulted out into the street sideways in an extremely hard fall fracturing my pelvis in two places. Though admitted to the hospital, I had apparently been placed in some “observation” unit which ultimately due to insurance rules did not qualify me at discharge for skilled nursing. The hospital knew I couldn’t go home (live alone, bathroom up a bunch of stairs etc.) and I could neither walk nor drive, so I basically had nowhere to go. While laying in bed at the hospital, I imagined the kind of space I needed for my rehab and started looking online. While I had never been to this hotel, I had a past experience with a Marriot Residence during an ice storm and power outage in Portland and remembered the spaciousness of the room. My support team of friends to get me to appointments and bring supplies mostly lived in East Portland, so I looked there. The hospital, who due to my pelvic fractures, instability, and extreme risk for potentially new falls during my stay, had put a bed alarm on my bed and not allowed me to even use a bedside commode without one or two nurses helping, was now pressuring me to get out all in a two hour window knowing I had nowhere to go. I was really scrambling all while stuck in bed. Finding this hotel online,
I called and spoke with Melanie who patiently worked with me to find and book a room with ADA accommodations. My friend came and got me from the hospital and took me out there and thus began my five and a half week stay at the Cascade Station Marriot Residence.
What an absolutely amazing experience! The kindness, care, positivity, helpfulness and overall friendliness of the staff….and I do mean all of the staff was remarkable! There wasn’t one person there who wasn’t pleasant, friendly and kind! Not being a huge traveler, but just someone who due to circumstances needed a safe place to rehab, I couldn’t have asked for a better place! It’s right on the last Max stop before PDX airport which was convenient for the many pilots and flight crew members who seemed to stay there who I often saw at breakfast. Parking ample and Target is conveniently next door for access to food, pharmacy and other needs. My room had a small kitchen with everything supplied other than an oven. The floor plan was spacious, carpeted, and great for my walker. There were many grab bars in the large open bathroom. Breakfast is available daily and delicious….I mostly ate the oatmeal which had lots of healthy add-ons you could choose, but there was also delicious scrambled eggs, turkey sausages, waffle maker, and breakfast sandwiches. Oat milk too! My assigned Home Health PT and OT therapists were able to visit me and start working with me in my room, and I got lots of practice with my walker in the long carpeted hallways learning how to use crutches safely on stairs with rails under the direction of my Home Health therapists. After several weeks I got strong enough to practice crutching on uneven ground and I often would start the day outside in a landscaped strip or by a beautiful toadstool patch by their mini basketball court. There’s a small indoor pool and whirlpool which I started to use after I knew I could get myself out on my own, and an adjacent exercise room with treadmill and stair gizmo. I didn’t use any of those things of course as just ambulating was a chore. The place is quiet and that was incredibly healing for me as I slept a lot in the first few weeks of my recovery.
Daniel the manager was so kind to me. Obviously I had arrived under such unplanned circumstances and he worked with me to reduce the daily charge as my need to stay grew longer. Pelvic fractures take a very long time to heal as they can’t be isolated and casted. So while I thought, “oh I’ll be up and around in a week or so”, reality soon set in, that I couldn’t walk at all unassisted and I realized the 12 week recovery time just for the fractures was quite accurate. So the hotel became my de facto “skilled nursing facility” and place I could rest, knit bone, exercise to tolerance and most of all safely shower, ambulate with walker or crutches and not fall again.
I really need to stress how welcoming, caring and friendly the staff is…from all the Front Desk persons, the delightful housekeepers, Debbie and everyone in the kitchen, the shuttle drivers, and the two-member maintenance guys. Really..it was *everyone*….they made what was a very challenging situation for me, so bearable. They were so accepting of me wandering around with my squeaky and clunky hospital-bestowed walker and they possessed that beautiful blend of leaving you completely alone but you knowing they were available should you need anything. It truly was like living in a safe and enveloped community and I could see by the quality of their work, the staff cared for each other and the hotel itself.
There’s someone at the desk 24/7 and the doors are key secured, though even with its proximity to the Max stop, the place was very safe, which really mattered to me as I felt so vulnerable outside while on my crutches. There are many planes going by of course…..but you don’t really hear them in the building..only the nearby F-15s on their once daily team excursions. I watched a lot of planes take off out my north facing window which I enjoyed.
Even though not recovered, I grew strong enough to transition home yesterday and while my cat is happy to have me back now recuperating at home, I would rather have stayed longer at the hotel. But as we know, all good things must end. I did learn from this experience, living in community might be in my future,
How would I rate my experience at the Marriot Residence at Cascade Station? 100/100. Thank you Daniel, Melanie, Ryan, Debbie, Maria, Nadia, and all the housekeepers, drivers, cooks, maintenance and admin persons. You made an unfortunate, life-changing situation not only bearable…but healing. Thank you.

Easy access to airport.
Very friendly staff. Was helpful and happy to meet our needs. Complimentary breakfast was great.

This hotel was perfect for our needs and close to our events. It was very comfortable, clean, and quiet. The breakfast is great and the staff that work it keep the food hot and plentiful with great variety! The front desk was very efficient and friendly. The maintenance crew was also quick when we had a question about an appliance. The kitchen suites are great for long stays as eating out gets expensive, but there are some places nearby with good food! All in all, a great stay and not our first. Definitely not our last when we return to Portland.

This Marriott hotel had the best breakfast I have had at a Marriott Hotel in 30 years. The staff were very nice The beds were soft and the shower was plenty hot and strong. We will be staying here whenever we stay by the Portland Airport.

This experience was completely unacceptable. I stayed at this hotel with my infant baby and went home with multiple itchy bites, later confirmed by a doctor to be bed bug bites. I immediately informed Marriott, but the hotel showed no urgency. As a parent, it was horrifying that my baby was exposed to bed bugs.

This is a serious health and cleanliness issue. It took 10 days after my stay before any follow up from the hotel management, which I had to ask for multiple times by contacting Marriott corporate directly. In the meantime, I had to throw out anything that couldn’t be washed in high heat – luggage, travel crib, car seat, stroller, etc….

When I finally talked to the hotel assistant manager, Keisha, she was shockingly rude and dismissive. She constantly interrupted me, cut me off mid-sentence, and showed zero empathy or professionalism. Instead of addressing a serious health concern, she acted as if I was inconveniencing her. There was no apology or concern, just defensiveness and attitude.

As a Platinum Elite member with 600+ credited nights and lifetime status, I’ve stayed at many Marriott hotels across the world, and I’ve never been treated this poorly.

Avoid this hotel at all costs! They will not give you any compassion or accountability if something goes wrong here. This was a deeply stressful and disappointing experience, and I sincerely hope Marriott corporate steps in to address both the bed bug bites and Keisha’s extremely unprofessional behavior.

Residence inn was in great part of town and very close to air port and rental car return. Staff very helpful and place was nice and clean.plenty of restaurants and stores nearby.

Our room was immaculate when we got there, and cleaned up when we left & came back. Staff was super friendly and helpful. Room was quiet and bed was comfy. Breajfast was delicious with lots of options. Next year when we have our conference in Portland we will stay here.

All good but refrigerator cycled on all night

The receptionist remembered me from a call and though I was unable to call him back he remembered we were arriving late and made up the spare bed so we didn't have to do it.

I enjoy staying here for work travel. The staff is always friendly, the hot tub is great, and it's close to so many shops and restaurants. Target is next door which is always a plus and I love that they have the airport shuttle!

Close to airport, able to hop on the MAX when we wanted to go to the terminal. Standard Residence Inn otherwise, but quiet so well sound proofed.

The staff here is amazing. We have been treated with kindness and help during our stay. Lots of interaction with Keisha, “Debb” in food services, maintenance - everyone!
Your fresh brew coffee is delicious (so many fine hotels have bad coffee!)