Mercure Melbourne Caroline Springs

Hotels
•
Accor
8.8 (111 reviews)
10-20 Lake Street, Caroline Springs, Victoria, 3023 , Caroline Springs , AU
61-03-83580555

listing image 1
Show all photos

Facilities

Meeting rooms
Fitness facilities
Health or beauty spa nearby
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Good amenities
Cons:
Room quality issues
Check-in inefficiency
Noise disturbances

Categories

Cleanliness
7.59
The rooms lack adequate soundproofing and the presence of smoking outside affected the ambiance.
Service
9.56
Staff were amazing and hospitable, but check-in was inefficient.
Location
9.6
Great hotel in perfect location, close to everything.
Room Quality
7.55
Room quality did not align with online representations.
Amenities
9.08
Facilities are quiet, clean and tidy.
Value for Money
8.54
Higher bond required was unexpected, affecting perceived value.
Food and Beverage
9.09
Standard quality for this hotel tier.
Overall Experience
9.36
Overall satisfactory experience despite some disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:34

Property Description

Recreational Amenities

Indulge in our indoor pool, spa tub, and fitness center for a rejuvenating stay.

Dining Experience

Satisfy your cravings at Westwaters Bistro with a bar/lounge, or opt for cozy room service.

Event Facilities

Host your events seamlessly with our conference center and meeting rooms.

Book now and experience the luxury at Mercure Melbourne Caroline Springs.

Important information:

  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.8
Based on 111 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.36
M
Mereseini CAVU • family
10
Pros:

Service was very welcoming. Rooms nice and big.

2025-10-05 • via Nuitee
S
Sandra
10
Perfect hotel and location
Pros:

Great hotel in perfect location, clise to everything. Staff were amazing

2025-09-17 • via Nuitee
T
Taalolo • family
10
Pros:

Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.

2025-08-28 • via Nuitee
S
scott
10
Pros:

Awesome

2025-08-26 • via Nuitee
H
Harinder • partner
6
Pros:

My recent stay at this hotel fell short of expectations. The room quality did not align with online representations, appearing less appealing in person. Check-in was protracted due to a single receptionist managing both guest arrivals and the adjacent gaming area.

A significantly higher bond was required (four times the typical amount), which was unexpected.

A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time.

Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.

2025-07-16 • via Nuitee
E
Emma
8
Pros:

Enjoy staying at Mecure Caroline Springs. Facilities are quiet, clean and tidy. Team is very hospitable.

2025-07-09 • via Nuitee
C
Cam • family
8
Pros:

Clean and spacious room. Plenty of free undercover parking.
Conveniently located across from numerous shops (groceries, food, health, general goods).
Would definitely stay again as a base for the western suburbs.

2025-07-04 • via Nuitee
B
Benjamin
10
Pros:

It was ok expected more

2025-06-30 • via Nuitee
V
Verified traveler
6
Average Hotel but brilliant location
Pros:

After staying in many overseas hotels this brand could still learn a lot around customer service. The hotel is looking very tired. The rooms & customer service are more like motel standard rather than hotel standard. Therefore the price of the rooms are not valid. On a positive note, the linen and pillows are very good, the secure carpark is good, and the location is perfect. I feel it is the location that affords them so much business, and they have taken this for granted to the point where customer service and tired looking rooms are of no concern to upgrade and customer volume is taken for granted despite average to poor customer experience. A shame. I would prefer not to stay here ever again..but the location is near perfect.

2025-05-19 • via Nuitee
C
cathy
8
Pros:

Nice. Convenient

2025-04-29 • via Nuitee
T
Thai • friends
10
Pros:

Would like some discounts for room

2025-04-16 • via Nuitee
S
Satinder • family
8
Pros:

Room need renovation

2025-04-09 • via Nuitee
S
Sandra • partner
8
Pros:

The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.

2025-03-14 • via Nuitee
D
David • partner
6
Pros:

We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.

2025-03-04 • via Nuitee
T
Tanya • partner
10
Pros:

Great room with view and great customer service

2025-02-08 • via Nuitee
B
Bradley
6
Pros:

Room was ok, however the tv and ability to access channels was poor. Tv way too small for room

2025-01-26 • via Nuitee
G
Grant
10
Pros:

Nice large rooms. Good service and easy parking

2025-01-22 • via Nuitee
V
Verified traveler
10
Quick trip in the suburbs
Pros:

What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend

2025-01-20 • via Nuitee
G
Glen
10
Great location.
Pros:

Great location. Large room. Shops near by and plenty of options for meals.

2025-01-07 • via Nuitee
P
Pete • family
8
Pros:

Good overnight room

2025-01-06 • via Nuitee