Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Limited housekeeping
Old room feeling

Categories

Cleanliness
8.26
Rooms are kept very clean, but some reviews mention older aspects of the property.
Service
9.03
Staff were consistently mentioned as amazing and provided excellent service.
Location
9.07
Strategically located near central points of interest with great access to public transport.
Room Quality
8.32
Rooms are spacious but some guests noted they felt somewhat old despite cleanliness.
Amenities
8.05
Amenities are adequate, but guests expressed a desire for more laundry options.
Value for Money
8.71
Excellent value for the price paid, making it a desirable option for long stays.
Food and Beverage
8.56
Breakfast options were well-reviewed, providing adequate variety for guests.
Overall Experience
8.83
Overall experience is positive with multiple guests expressing desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:38

Property Description

Luxurious Accommodation in Susukino

Convenient Location: Situated in the vibrant Susukino area, Mercure Hotel is just a short stroll from Susukino Subway Station, making it a perfect base for exploring Sapporo.

Modern Amenities: Enjoy the comfort of spacious rooms equipped with free Wi-Fi, air purifier, and flat-screen TV. The private bathrooms feature luxurious amenities for a relaxing stay.

Gastronomic Delights: Indulge in a culinary journey at Bordeaux Restaurant, where fusion dishes and local specialties are crafted to perfection. Unwind at Le Cepage Bar with a selection of wines and cocktails.

Experience the best of Sapporo at Mercure Hotel - book your stay now for a memorable getaway.

Important information:

This property is completely nonsmoking.An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.6
Based on 1056 reviews
Cleanliness: 8.26
Service: 9.03
Location: 9.07
Room Quality: 8.32
Amenities: 8.05
Value for Money: 8.71
Food and Beverage: 8.56
Overall Experience: 8.83
卓二 (TAKUJI) • solo_traveller • jp
8
ロケーションが素晴らしくグレードアップのせいか部屋のファシリティもよく非常に満足した。
Pros:

ロケーションが非常に便利だった点、部屋のスペースが広かった点、朝食がおいしかった点など

Cons:

シャワーの水圧が少し弱かった点、シャワーの水温調節の使い勝手がわかりにくかった点

2026-06-04 • via Nuitee
D
David • solo_traveller • au
9
Pros:

Great location

Cons:

Small room

2026-06-01 • via Nuitee
R
Rosawan • extended_group • th
8
2026-05-30 • via Nuitee
A
Amos • extended_group • sg
9
Pros:

Japan generally has a very high standards of customer service… but Mercure Sapporo proceeds to exceeds all expectations. Really friendly team!

2026-05-29 • via Nuitee
S
Sim • solo_traveller • au
9
Great location and breakfast
Pros:

Location and breakfast

Cons:

Nothing

2026-05-26 • via Nuitee
O
Ong Y L • couple • sg
8
Pros:

Location was good near many Eatries and if want to go to liberty walk(car enthusiasts) it is just round the corner within walking distance. Convenient store is beside the hotel

Cons:

Nothing

2026-05-24 • via Nuitee
B
Ben • solo_traveller • jp
8
Great location
Pros:

Good location, good gym . Great value

Cons:

For the price it’s really good.

2026-05-23 • via Nuitee
R
rubin • extended_group • in
7
Very nice hotel overall
Pros:

The location was just fantastic

Cons:

The size of the room was very small and no choice of vegan breakfast

2026-05-23 • via Nuitee
遥 • couple • jp
8
2026-05-11 • via Nuitee
H
Hsiu-Jung • solo_traveller • tw
7
Pros:

地點非常方便，服務人員非常nice

Cons:

房間好熱，冷氣開到17度沒作用。插頭開關好舊款。床上的長條靠枕佔空間可以省略。 電視下方櫃可以拆掉節省空間。 馬桶建議要換新款。浴缸改淋浴更好。

2026-05-08 • via Nuitee
承勳 • family_with_children • tw
8
2026-05-07 • via Nuitee
P
pacharaporn • solo_traveller • th
9
2026-05-06 • via Nuitee
P
pacharaporn • solo_traveller • th
9
2026-05-06 • via Nuitee
S
Shota • family_with_children • jp
7
2026-05-05 • via Nuitee
P
Peter • solo_traveller • hu
8
2026-05-01 • via Nuitee
B
Brian • couple • us
10
2026-04-29 • via Nuitee
N
NG • family_with_children • my
9
1. Our stay is pleasant, convenient to subway station, shopping mall and bus stop to airport.
Pros:

Location is great and convenient. Many F & B nearby hotel, very near to subway station and the hotel are near to bus station direct to New Chitose airport and from New Chitose airport to Susukino bus station. Walking distance to Cocono Susukino shopping mall, Kinojikoji shopping street, Nijo market.

Cons:

1.The bathroom especially bathtub area cleanliness need to improve.
2.At night, the room light is not bright enough.

2026-04-29 • via Nuitee
F
francescomarra1993 • solo_traveller • it
7
Pros:

Posizione eccellente, staff gentile

Cons:

La stanza era minuscola e a stento riuscivamo a camminare. Avevamo 3 valigie e la culla per il bambino che ci limitava ancora di più.

2026-04-29 • via Nuitee
C
Carlo • couple • it
8
Albergo moderno e centrale
Pros:

+ Posizione centralissima
+ Letti comodi
+ Personale cortese
+ Abbiamo avuto un problema con la stanza e l‘hanno cambiata

Cons:

- L‘amministratore delegato dell‘Accor deve spiegarmi in che modo non cambiare le lenzuola sia eco-friendly e non un modo per risparmiare tempo e soldi

2026-04-29 • via Nuitee
W
Wong • couple • sg
9
Pros:

Great location, near to shopping and food.

Cons:

Room size a-bit small for 2 large luggages and bed too soft.

2026-04-28 • via Nuitee