Holiday Inn San Antonio Seaworld by IHG

From checking in to checking out the front desk staff has been helpful and very polite. The room was clean and beautiful and I slept amazing.

No negatives at all. Everything was as it should be, very clean and comfortable.

Na

TV would not power on. Carpet is worn. Bathroom floor was sticky and don't know if its what they clean with. The beds were comfortable. Its average.

All services were excellent!

Clean room, with poor WiFi coverage. If you need to stay at hotel room and work m, pls do not book it

It was just fine.

This has been our favorite vacation place to stay for the past five years. Excellent rooms, pools, Jacuzzi..
The only inconvenience this year was the elevator- only one was working 😔

The elevator was out of order.

Did not sleep, we worried about the 2 lb Yorkie mascot they refused to allow into our room in an enclosed containter.

Well, this was bad.
1) We booked this hotel because it has "family friendly" outdoor pool, as well as indoor pool in case of rain. The indoor pool turned to be unusable - it has a flaw in its design such that pool surface near water is higher than near walls, and for this reason 1 inch of water is always standing on the floor - you basically walk in water. Maybe because of this standing water, the smell in the pool room was bad, which they try to compensate with incredible amount of chlorine. Overall, it felt like a train station restroom rather than an indoor pool, so we didn't use it even when it was raining.
2) The outside pool has a different problem - an adult couple drank cans of beer inside the pool, while kissing and hugging each other. They also brought audioplayer with loud hispanic music. As if it was their private pool. The place did not look family-friendly at all. Another family was listening to their music in the indoor pool.
3) This is a unique hotel which does not have staircases leading to the first floor. Both staircases lead to the OUTSIDE. So if you want to go to breakfast you need to use 2 elevators so prepare to wait.
4) They have only 2 elevators, while the building is huge. The wait time is so big that they recommend to use service elevator used by cleaning staff.
5) Breakfast fee at the reception table is $8, while if you pay in their restaurant it would be $15. Good to know, right?
6) We also saw a flying german roach at the staircase :(

The restroom fan not working

After searching all day for a hotel with good reviews, finally came across this one. Easy booking, cheaper price than most, front desk lady was very nice. Room is clean, beds are clean, bathroom is clean, no bugs. Only complaint is Holiday Inn doesn’t include free breakfast but this location is great.

The restaurant the Grill was great good hot food and Millie was a great waitress. Really attentive staff. Hotel room was great. The only complaint is the elevator takes forever to get to the level and closes really quickly.

Friendly staff, good location

The property is great for the price little outdated but the customer service is 10/10 we make the trip twice a year and will come back .

Pool needs to be cleaned

So close to sea world
Has all the amenities
Love this place
Will stay here every time we go to San Antonio

The worst experience I’ve ever had. The AC was out in our room. The other rooms offered were dirty and had a really bad odor especially in the refrigerator! Our only options were to stay in a room that smelled or one with no ac. We chose the one with no ac. We did not get to bed until after 2 AM trying to find a room. The morning staff there, including the manager we even more disgusting. Within a 10 minute time frame they knocked on out door twice in ten minutes then proceeded to call about checkout. I explained why we were late checking out (30 minutes late to be exact) she stated she was aware of our circumstance but then proceeded to ask if I requested a late checkout. When I went downstairs to speak with them they then proceeded to lie and say they were calling and knocking on the door bc someone was there to fix the AC which was a lie because each time I answered the door and phone not one of them mentioned anything about fixing anything! The only thing they cared about was when were we leaving the room. I honestly don’t see how this facility passes any sort of inspection! It was so nasty and dirty

Our room was not very clean. The couch was more than disgusting.