Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Delicious food
Cons:
Cleanliness concerns
High prices for amenities
Room size issues

Categories

Cleanliness
7.75
A few concerns regarding cleanliness noted, particularly with room conditions.
Service
9.25
Overall great service with some mentions of staff being attentive and friendly.
Location
9.25
Strong positive sentiment about the location, with great views and accessibility.
Room Quality
7.75
Some reviews suggest the rooms are small and in need of maintenance.
Amenities
8.75
Amenities generally well-received, with excellent spa facilities highlighted.
Value for Money
7.25
Concerns about pricing relative to quality, with some feeling it's overpriced.
Food and Beverage
9.25
Food quality received high praise, particularly breakfast and restaurant offerings.
Overall Experience
8.75
Mixed feelings but overall positive experiences expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:43

Property Description

Luxurious Lakefront Property
The Swiss Diamond Hotel Lugano offers a luxurious stay on the stunning shores of Lake Lugano.

Dining Excellence
Indulge in culinary delights at the three on-site restaurants, each offering a unique dining experience with breathtaking views and a variety of dishes to satisfy your palate.

Relaxation and Convenience
Enjoy complimentary access to the spa, indoor and outdoor pools, and free shuttle service to the airport and train station. Plus, with free WiFi and the Ticino Ticket, your stay is not only relaxing but convenient and cost-effective.

Experience elegance, relaxation, and convenience at Swiss Diamond Hotel Lugano. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LUG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 11 years old stay for CHF 80 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1708 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 7.25
Food and Beverage: 9.25
Overall Experience: 8.75
D
Dalal • couple • sa
10
Pros:

جميل المكان ونظيف وفخم وتعاملهم حمسل

Cons:

بعده عن السنتر

2026-01-21 • via Nuitee
A
Abdullah • couple • kw
10
2026-01-21 • via Nuitee
M
Maria • family_with_children • gr
7
2026-01-19 • via Nuitee
A
Andrew • couple • gb
10
2026-01-19 • via Nuitee
U
Urs • couple • ch
7
Das Hotel hat die besten Zeiten hinter sich - Preis-Leistung stimmen schlicht nicht - max. 3 Stern
Pros:

Zimmer ok, Renovationsbedarf, Duscharmaturen Griff nicht befestigt, Ablaufstauer musste entfernt werden - Wasser hat sich gestaut

Cons:

Reception war völlig überfordert - nur gesagt, was nicht geht - Gepäck mussten wir selber tragen - die Sprachkenntnisse der Mitarbeitenden sind ok für ein 3 Stern Hotel - eher unfreundlich und chaotisch

2026-01-19 • via Nuitee
P
Patrice • couple • ch
8
2026-01-19 • via Nuitee
J
Jean-Eudes • family_with_children • fr
3
2026-01-19 • via Nuitee
A
Abdullah • family_with_children • ae
10
2026-01-19 • via Nuitee
Z
Zoya • family_with_children • sa
10
In simple words, felt REALLY sad leaving
Pros:

The property is amazing

Cons:

I dont have anything to say here!! Everything was great

2026-01-19 • via Nuitee
J
Jana • family_with_children • ch
10
2026-01-19 • via Nuitee
E
Eliot • couple • ch
10
2026-01-19 • via Nuitee
A
Aiyd • family_with_children • sa
10
2026-01-19 • via Nuitee
J
Jürg • couple • ch
9
Wir würden das Hotel wieder buchen.
Pros:

Das Personal war sehr zuvorkommen

2026-01-19 • via Nuitee
Éric • couple • ch
10
Pros:

Tout étais super

2026-01-19 • via Nuitee
S
Sylvain • couple • ch
7
2026-01-19 • via Nuitee
J
john • couple • ch
9
Better than some of Bookings 5 star hotels ,a great value and experience you won't be disappointed
Pros:

very nice view , great value , excellent dinner on deck with music, good parking

Cons:

bathroom needed paint and new carpet but good enough

2026-01-19 • via Nuitee
Y
Yanina • family_with_children • ar
10
Simplemente espectacular, volvería cada vez que pudiera
Pros:

TODO

Cons:

Al spa le faltaría un poco de actualización

2026-01-19 • via Nuitee
C
cristobal • couple • es
10
Lujo pero te hacen sentir como en casa
Pros:

Situación, empleados y instalaciones

2026-01-12 • via Nuitee
O
Omari • couple • gb
10
2026-01-11 • via Nuitee
N
Noof • couple • ae
10
ساعيد تكرار هذا الاقامه مره اخري
Pros:

نقلونا للفندق الجديد خمس نجوم وعطونا افضل غرفه على افضل اطلاله - طيبين خلوقين جداا وفوق هذا كله عطونا هديه كرافيتا شي قليل لكن له معنى كبير لدينا شكرا جزيييلاً فريق سويس دايموند على افضل فندق وافضل خدمه وافضل فريق لديكم ، موقع على نظافه على خدمه على تعامل طيب جداً 100‎%‎ ♥️

2026-01-08 • via Nuitee