Hampton Inn & Suites - Cape Cod / West Yarmouth

Hotels
•
Hampton Inn
9 (482 reviews)
99 Main Street Route 28 , West Yarmouth , us
+1 508-862-9010

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and convenient
Great location
Good breakfast
Friendly staff
Cons:
Uncomfortable beds
Dirty hot tub
Noise from air conditioners

Categories

Cleanliness
8.58
Some reviews mentioned cleanliness positively, but there were concerns about the hot tub.
Service
9.55
Service was frequently praised, especially at breakfast and during check-in.
Location
9.59
Location was highlighted positively, with a convenient setting.
Room Quality
8.04
Mixed reviews; some rooms described as outdated and uncomfortable beds.
Amenities
9.07
Amenities like breakfast and pool were well-received, though some were missing.
Value for Money
8.53
Concerns about pricing and discrepancies noted by guests.
Food and Beverage
9.08
Food quality at breakfast received positive mentions from guests.
Overall Experience
9.55
Despite some issues, guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:39

Property Description

Luxurious Amenities
The Hampton Inn & Suites - Cape Cod / West Yarmouth offers heated indoor and outdoor swimming pools, a fitness centre, and free Wi-Fi throughout the property.

Comfortable Accommodations
Each room is equipped with a microwave, fridge, 37-inch HD TV, modern bathroom with toiletries, and cozy bedding for a relaxing stay.

Convenient Location
Situated on the banks of the Mill Pond, just 0.5 miles from Cape Cod, guests have easy access to Cape Cod Bay, JFK museum, light house tours, and Falmouth Harbour for ferry connections to Martha’s Vineyard.

Book your stay at the Hampton Inn & Suites for a perfect blend of luxury, comfort, and convenience during your Cape Cod getaway.

Important information:

Please note that renovation work will be carried out from November 12, 2025, to May 15, 2026.

Please note that all guests need to provide a valid ID at check-in.

Please note that third parties are not permitted to book on behalf of guests. The booker must be the guest checking in at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HYA

Location

Guest Reviews

9
Based on 482 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.04
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.55
D
Deborah • couple • us
8
Will be a great place once they are done remodeling!
Pros:

They were in the middle of a remodel which they didn’t tell us until after booking. Sure it will be nice once it is all completed Pointed out to front desk overlooked things in our room(dirty q-tip) on table and they seemed indifferent. No breakfast except sandwiches they brought in and microwaved due to remodeling. Need to get working ice machines!! It has potential once remodeling is done.

Cons:

Would have enjoyed having some place to sit outside in the evening.

2026-08-29 • via Nuitee
H
Herrera • family_with_children • us
8
2026-08-27 • via Nuitee
A
Amber • couple • us
7
Overall, we were satisfied with our stay. We came here last year as well and similar complaints
Pros:

The complimentary breakfast, the staff, the pools

Cons:

The cleanliness. The floors in halls did not seem to be cleaned and all of the garbage bins were overflowing outside. The towel cabinets in outdoor and indoor pools were also empty

2026-08-25 • via Nuitee
N
Nav • family_with_children • us
10
2026-08-18 • via Nuitee
K
Kim • family_with_children • us
10
Very convenient,comfortable and accommodating
Pros:

Very clean! Indoor and outdoor pools. Pour your own beer taps was very cool. Breakfast included. And the staff was wonderful and very personable

Cons:

Clean and beach decor

2026-08-17 • via Nuitee
C
Carlos • solo_traveller • us
8
2026-08-16 • via Nuitee
M
Marilyn • couple • us
4
Pros:

The breakfast buffet was disappointing and the coffee was terrible. Breakfast items were continuously missing and had to ask and the variety and quality of food was sub par

2026-08-16 • via Nuitee
M
Manzo • couple • us
5
Pros:

I stayed at the property in late June and its was noticeably cleaner and the amenities were better.

Cons:

Compared to June 2026 visit, the rooms were not as clean, the elevators weren’t cleaned and the breakfast amenities were inferior.

2026-08-15 • via Nuitee
T
Theresa • couple • us
10
2026-08-03 • via Nuitee
G
Girardo • family_with_children • us
10
My stay was good.
Pros:

Comfortable, convenient

Cons:

Bathroom sink was clogged and had mold on the inside, bathroom floor was dirty and had hair

2026-08-03 • via Nuitee
H
Hillary • family_with_children • us
1
Unsafe
Pros:

I am currently staying here. We checked in last night. Today, our room key stopped working after trying to enter after a Long Beach day. Ahousekeeper nearby let us in our room with her master key (note- without verifying our identity)

Shortly after, a man used a key card to enter our room. I just went down to the front desk livid. They offered no explanation other than they thought our room was vacant??


I asked for a manager. They say no one is on site.. They gave me a card - the number on this does not get thru to anyone just the front desk which no one has ever answered since the start of our stay. I sent an email to the manager + contacted the Hilton complaint dept. no one has contacted me to date.

I am post partum with 2 small children here. The man entered our room after we had gotten out of the shower. Im already uneasy staying at hotels so this really stoked my fear. I had to barricade our door last night…

We spent almost $900 for 2 nights here. This is absolutely unacceptable especially from a Hilton hotel

Cons:

I am currently staying here. We checked in last night. Today, our room key stopped working after trying to enter after a Long Beach day. Ahousekeeper nearby let us in our room with her master key (note- without verifying our identity)

Shortly after, a man used a key card to enter our room. I just went down to the front desk livid. They offered no explanation other than they thought our room was vacant??


I asked for a manager. They say no one is on site.. They gave me a card - the number on this does not get thru to anyone just the front desk which no one has ever answered since the start of our stay. I sent an email to the manager + contacted the Hilton complaint dept. no one has contacted me to date.

I am post partum with 2 small children here. The man entered our room after we had gotten out of the shower. Im already uneasy staying at hotels so this really stoked my fear. I had to barricade our door last night…

We spent almost $900 for 2 nights here. This is absolutely unacceptable especially from a Hilton hotel

2026-08-02 • via Nuitee
M
michaelcS3803ZQ • Family
2
No WiFi, big problem
Pros:

First of all, I requested a third floor room and got the second floor. I know they can’t guarantee floors but that was annoying. But the big issue was the WIFI did not work on any floor but in the lobby. I needed internet for business and of course streaming didn’t work on the tv because of the lack internet. And to top it all off the ice machine on my floor didn’t work either. Very disappointed

2026-07-23 • via Tripadvisor
D
Deborah • family_with_children • us
10
Very enjoyable stay...Staff was helpful and courteous...The room was spacious and clean...
Pros:

The breakfast had a nice selection of items for everyone...

Cons:

Because we stayed 2 nights our trash was not picked up until we left.

2026-07-22 • via Nuitee
J
Joan • couple • us
5
The best thing about this hotel was that it accommodated pets, but at a high price.
Pros:

The property was adequate for my needs.

Cons:

The price was considerably higher than the quality or location of hotel. I was told that it was tourist accommodation. I live in a tourist location also and do not accept that explanation.

2026-07-19 • via Nuitee
Y
yokang • extended_group • us
9
The hotel was clean and the staff was great!
Pros:

It was very clean, and the staff was great

2026-07-18 • via Nuitee
R
Richard • family_with_children • us
10
Great
Pros:

Very clean/Staff very accomodating

2026-07-17 • via Nuitee
A
Alessia • family_with_children • it
8
Posizione comoda e struttura accogliente
Pros:

Struttura rinnovata, ampio parcheggio disponibile, bevande calde sempre a disposizione; camera confortevole,pulita e ampia.

Cons:

Avrei preferito avere un servizio di pulizie e cambio biancheria quotidiano; la zona colazione è troppo piccola, non sempre sufficiente ad accogliere tutti gli ospiti; troppa fila al buffet in alcuni giorni della settimana

2026-07-12 • via Nuitee
Y
Yousrah • extended_group • us
10
2026-07-08 • via Nuitee
A
Alon F • family_with_children • us
6
Nice room, but poor service and maintenance made the stay disappointing.
Pros:

- Both indoor and outdoor pools
- Room was comfortable, TV in the room was nice and the kids enjoyed it

Cons:

- The bathroom next to the pool was out of service, and the next available bathroom was dirty and had no toilet paper.
- Both the indoor and outdoor pools ran out of towels for an extended period. Towels were only restocked after we asked a staff member to check.
- We were informed that rooms are cleaned every second day, which is perfectly acceptable. However, when housekeeping came, they only replaced the towels and emptied the trash. After speaking with the front desk, I was told they were also supposed to make the bed and perform a proper room cleaning. The housekeeper even pointed out that there were spare trash bags in the bin, as if guests were expected to replace them themselves.
- Breakfast was decent, but many items were frequently empty for long periods, leading to unnecessary queues because a single staff member was trying to keep up with refilling everything.

2026-07-06 • via Nuitee
F
farrah • family_with_children • us
7
2026-06-29 • via Nuitee