Leonardo Hotel Derby

Hotels
•
Leonardo Hotels
8.1 (5437 reviews)
King Street , Derby , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Good breakfast
Friendly service
Cons:
Inconsistent service
Noisy environment
Parking issues

Categories

Cleanliness
8.36
Many reviews noted the rooms were clean and tidy.
Service
7.83
Some reviews mentioned staff were friendly, though there were inconsistencies in service quality.
Location
8.87
Multiple reviews praised the hotel's proximity to events and local attractions.
Room Quality
7.32
Minor complaints about room sizes and specific mattress comfort.
Amenities
7.85
Good breakfast options and well-maintained facilities.
Value for Money
8.31
Overall good pricing for the quality offered.
Food and Beverage
8.36
Positive feedback on breakfast variety and quality.
Overall Experience
7.93
Mixed sentiments but balanced by positive aspects and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:11

Property Description

Convenient Location in Cathedral Quarter
Leonardo Hotel Derby, situated in the heart of the Cathedral Quarter, offers easy access to the city's main attractions, ensuring a vibrant and lively stay.

Modern Amenities and Dining Options
Indulge in the stylish bar, contemporary restaurant, and cozy coffee shop within the hotel premises. Enjoy the convenience of a mini-gym, free WiFi, and elegantly designed rooms featuring Dream beds and en suite facilities.

Exploration and Accessibility
With Derby Cathedral a stone's throw away and the main shopping area within walking distance, Leonardo Hotel Derby provides the perfect base for both leisure and business travelers. Explore the nearby Peak District or Derbyshire Dales easily from this central location.

Book now for an unforgettable stay at Leonardo Hotel Derby in the bustling Cathedral Quarter!

Important information:

Discounted car parking is available at Chapel Street car park, Chapel Street, Derby, DE1 3GU. Guests with a sat nav should follow this post code.

The car park is a 3 minute walk from the hotel. All guests have a 20% discount on car parking charges. Please ask for your car parking ticket to be validated at reception before leaving the hotel.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EMA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 5437 reviews
Cleanliness: 8.36
Service: 7.83
Location: 8.87
Room Quality: 7.32
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 7.93
L
Laura • couple • gb
8
Comfortable accomodation at a great price
Pros:

Good location

Cons:

Really well priced and good value for money.

2026-07-12 • via Nuitee
N
Nageena • family_with_children • gb
10
Wonderful
Pros:

The check in was simple and very clean and cool

Brett on reception was very helpful on the night shift

Cons:

No lift to car park

2026-07-12 • via Nuitee
S
Solanke • solo_traveller • gb
9
Good hotel in general
Pros:

The room and the hotel looked amazing, so were the beds. The staff we met very kind.

Cons:

The wait to check in could have been shorter, was probably 8 to 10 minutes. The parking situation is odd as well. Everyone seems to park where they want.

2026-07-12 • via Nuitee
S
stuart • extended_group • gb
7
ok stay but a little pricey for what the place is..
Pros:

ok to all but a bit pricey

Cons:

a bit pricey for what you got

2026-07-11 • via Nuitee
S
Steven • couple • gb
10
All good
Pros:

Exactly in the position required and very friendly staff. Clean, smart, comfy.
All good

2026-07-11 • via Nuitee
I
isabella • couple • gb
10
2026-07-11 • via Nuitee
E
Erol • solo_traveller • ch
10
Parfait pour notre séjour
Pros:

Correspond aux images

Cons:

Rien

2026-07-11 • via Nuitee
J
Jordan • couple • gb
9
Enjoyable stay for what I needed
Pros:

Very clean, easy check in and check out, nice staff, no wait for lifts, great breakfast

Cons:

The air conditioning wasn’t that good and reset from the temperature I was setting it to every hour or two through the night, so I didn’t sleep well

2026-07-11 • via Nuitee
H
Hannah • couple • gb
7
2026-07-11 • via Nuitee
J
John • solo_traveller • gb
8
2026-07-11 • via Nuitee
S
Sleight • couple • gb
10
Excellent friendly staff especially Sonia on reception who sorted mobility issues and ordered taxi and Manager approved
Pros:

Air con - clean and comfortable

Cons:

Taxi couldn’t pull up outside hotel - mobility issues

2026-07-11 • via Nuitee
G
Gulbahar • solo_traveller • qa
10
Pros:

Very clean and the staff are very friendly and attentive.

Cons:

There was no fridge or a safe in the room.

2026-07-10 • via Nuitee
T
Talbot • solo_traveller • gb
10
2026-07-10 • via Nuitee
N
Nicole • couple • gb
8
2026-07-10 • via Nuitee
J
James • couple • gb
8
2026-07-09 • via Nuitee
B
Bayliss • solo_traveller • gb
10
2026-07-08 • via Nuitee
A
Andrew • solo_traveller • gb
8
Pros:

Great location. Comfortable room

2026-07-08 • via Nuitee
C
connie888 • Business
2
*Avoid This Hotel at All Costs**
Pros:

Avoid This Hotel at All Costs

This has been one of the worst hotel experiences I have ever had. I booked an 11-night stay and paid over **$2,000**, expecting a comfortable stay and professional service. Instead, I have been met with rude staff, poor management, and a complete lack of hospitality.

The breaking point came after I ordered a **$6 beer**. I had just arrived from a long international flight and had worked an entire day. Exhausted, I finally laid down to take a short nap when the front desk called my room and demanded that I come to the lobby **immediately** to pay for the beer. I politely asked if I could pay after resting for a little while, but the manager insisted that I come downstairs right away with my credit card. Waking up a paying guest over a $6 charge after they've spent more than $2,000 on their stay is beyond unreasonable. It was disrespectful, unnecessary, and showed a complete lack of customer service.

Unfortunately, that was not the only issue. The rooms are outdated, the sofas are old and visibly dirty, and the room key cards stop working constantly. Almost every day I have had to return to the lobby just to have my key reactivated. It's an inconvenience that should not happen at a hotel charging these rates.

The staff could greatly benefit from professional customer service training. Hospitality is about making guests feel welcome and valued, not treating them like an inconvenience over a $6 charge.

I travel frequently and rarely leave negative reviews, but I genuinely cannot recommend this hotel. Save yourself the frustration, spend your money elsewhere, and choose a hotel that actually values its guests.

If this is for a public review site, this version is likely to be taken more seriously because it focuses on specific, verifiable experiences rather than exaggeration.

2026-07-07 • via Tripadvisor
M
Milita • couple • gb
10
2026-07-07 • via Nuitee
D
Dale • extended_group • gb
9
Leonardo was an excellent hotel for our group stay, easily meeting all our expectations.
Pros:

Breakfast arrangements were excellent. Staff always friendly and helpful.

Cons:

Nothing I can think of.

2026-07-07 • via Nuitee