SpringHill Suites by Marriott Winston-Salem Hanes Mall

Hotels
•
SpringHill Suites
8.4 (322 reviews)
1015 Marriott Crossing Way , Winston-Salem , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Family rooms
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly and attentive staff
Convenient location
Cons:
Issues with cleanliness
Renovation disturbances
Quality of breakfast varied

Categories

Cleanliness
7.73
While many reviewers noted the cleanliness of the rooms, there were mentions of bugs and some issues related to construction.
Service
9.2
Staff received high praise for their friendliness and attentiveness throughout the stay.
Location
8.74
The location is convenient with nearby dining options and malls - positively noted by guests.
Room Quality
8.19
Rooms were generally described as clean and comfortable, though some noted issues with size and odors.
Amenities
8.22
Guests appreciated the amenities including the pool, although some renovation-related disturbances were noted.
Value for Money
8.68
Many guests felt they received a good experience relative to cost, especially with the included breakfast.
Food and Beverage
7.73
Guests had mixed feelings about the breakfast quality - some enjoyed it, while others found it lacking.
Overall Experience
8.7
Despite some concerns, many guests expressed an overall positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:10

Property Description

Modern Rooms with Entertainment Amenities
The hotel in Winston-Salem offers stylish rooms equipped with 32-inch flat-screen TVs and convenient pantry areas. Stay connected with free Wi-Fi available throughout the property.

Fitness and Relaxation Facilities
Enjoy a refreshing dip in the indoor pool or break a sweat at the on-site gym furnished with top-notch cardiovascular machines and free weights. Unwind under the sun on the outdoor terrace for a tranquil experience.

Convenient In-Room Features
Each guest room is furnished with a small refrigerator, microwave, and tea/coffee-making facilities for added comfort. Wind down by watching cable channels on the 37-inch flat-screen TVs provided.

Book your stay at SpringHill Suites by Marriott Winston-Salem Hanes Mall for a delightful and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 322 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.7
S
Stephanie • family_with_children • us
10
Pros:

This was an emergency stay and the staff was extremely caring, empathetic and supportive to me and my children.

2026-02-13 • via Nuitee
B
Brittany • solo_traveller • us
8
2026-02-09 • via Nuitee
J
JOHNNY • family_with_children • us
10
2026-01-20 • via Nuitee
L
Leanna • family_with_children • us
8
Pros:

The suite was roomy and comfortable

Cons:

Construction and hallways smell like smoke

2026-01-19 • via Nuitee
J
James • couple • us
10
Pros:

The room was very spacious and so comfortable!! The beds were super comfortable!! Loved the view of the woods from outside our window!! Excellent Service and the breakfast and staff were on point!! Highly Recommend!!!! Would definitely stay again!!

2026-01-10 • via Nuitee
M
Michael • family_with_children • us
9
2025-12-31 • via Nuitee
S
Sean • couple • us
9
Pros:

Comfortable and clean, great staff

2025-12-21 • via Nuitee
S
Sherwanda • extended_group • us
10
It was a great stay. Lots of room in the lobby. All staff were welcoming to everyone. Breakfast was excellent. Staff ma
Pros:

The exception customer service at check-in staff. They were so polite and friendly. Talk to everyone throughout our stay.

Cons:

The closet was broke in room 208

2025-12-14 • via Nuitee
D
Denise • extended_group • us
10
2025-12-13 • via Nuitee
R
RICK • solo_traveller • us
10
I’ll stay there again
Pros:

Yes

Cons:

Close to the mall & places to eat & shop

2025-12-08 • via Nuitee
J
Jacqueline • family_with_children • us
9
My stay at Springhill Suites
Pros:

The entire process

Cons:

The powdered eggs

2025-12-03 • via Nuitee
D
Dy'Asia • family_with_children • us
10
Pros:

Everything!!

Cons:

N/A

2025-11-27 • via Nuitee
M
Maria • couple • us
10
2025-11-22 • via Nuitee
E
Elizabeth • couple • us
8
Good for overnight.
Pros:

Convenient Haynes Mall Blvd. location. The desk staff was excellent.

Cons:

N/A

2025-10-28 • via Nuitee
J
Johnny • family_with_children • us
5
Cons:

Trying to figure how a huge sum of money is missing from my bank card even though I didn't use it during my stay. Waiting for bank statement to see if I was charged frivolous

2025-10-28 • via Nuitee
B
Brunilda • solo_traveller • us
10
2025-10-19 • via Nuitee
A
Anna • family_with_children • us
9
Pros:

Location, friendly staff, clean room

Cons:

Nothing

2025-10-09 • via Nuitee
S
Sean • couple • us
8
2025-10-07 • via Nuitee
K
Katrina • family
10
Pros:

Very nice room!

2025-10-05 • via Nuitee
J
Jason • family
8
Pros:

The room was very clean and huge. It was more than comfortable for me and my kids!

2025-10-05 • via Nuitee