Hotel Indigo Asheville Downtown by IHG

Hotels
•
IHG
8.8 (207 reviews)
151 Haywood Street, Asheville, North Carolina, 28801 , Asheville , US
1-828-239-0239

listing image 1
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Pets allowed

Facilities

Fitness facilities
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Clean and accommodating
Friendly staff
Great location
Comfortable rooms
Cons:
Valet parking inconvenience
Noise from nearby highway

Categories

Cleanliness
8.9
The hotel is described as very nice and clean, with specific mentions of immaculate rooms.
Service
9.2
Staff are noted to be friendly, accommodating, and courteous throughout most reviews.
Location
9
Great location with walking distance to downtown attractions and convenient access.
Room Quality
8.8
Rooms are consistently described as clean, comfortable, and well-appointed.
Amenities
8.6
Amenities are generally satisfactory, but some minor issues with parking options.
Value for Money
8.7
Overall considered good value, with a few complaints about valet parking fees.
Food and Beverage
8.2
No specific mentions of food quality; restaurant and bar seemed appealing.
Overall Experience
9
General sentiment is positive with many intending to return for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:06

Property Description

Welcome to your perfect getaway at Hotel Indigo Asheville Downtown by IHG, where comfort meets convenience in the heart of Asheville.

Recreation and Relaxation
Elevate your stay with our state-of-the-art fitness center, designed for both relaxation and invigorating workouts. Enjoy all-day access to complimentary wireless internet and personalized concierge services to make your experience even more enjoyable.

Dining Delights
Savor exquisite culinary offerings at One Fifty One Boutique, our charming bistro, where you can unwind with drinks at the bar or delight in an alfresco dining experience. Room service is also available for those cozy nights in.

Comfort and Convenience
Retreat to one of our well-appointed rooms featuring refrigerators, LCD televisions, and stunning private bathrooms. Take advantage of our 24-hour business center and complimentary wired internet, ensuring you stay connected throughout your visit.

Don’t miss out on this exceptional experience; book your stay today and discover the vibrant charm of Asheville!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 80

  • Pets

    Pet max weight (per pet) in kg is 36

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 207 reviews
Cleanliness: 8.9
Service: 9.2
Location: 9
Room Quality: 8.8
Amenities: 8.6
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 9
K
Kelsi
8
Pros:

Balcony view was amazing.
When we went down for dinner the bartender stated that they did not have a chef that night.

2025-10-12 • via Nuitee
C
Cheryl
10
Pros:

I stayed in the penthouse, and I have never had such a beautiful room for such an amazing price!

2025-10-12 • via Nuitee
D
Debra
8
Pros:

Service was good. No one came to empty out the garbage.

2025-10-12 • via Nuitee
S
Samantha
6
Okish
Pros:

Toilet makes very loud bad plumbing noise when flushed. Flooring pretty warn

2025-10-10 • via Nuitee
A
Anne Marie • partner
6
Pros:

This property is basic. aside from the views there is nothing about this property that i can say. no robes, no qutips, no blankets, room was not clean - others trash left in the room. very very basic. will not stay here again.

2025-10-09 • via Nuitee
A
Aimee • partner
10
Pros:

Beautiful view of the mountains, staff was super friendly and helpful, everyone there made me feel like I was home! Valet parking was more expensive than necessary.

2025-10-09 • via Nuitee
W
wesley
6
Pros:

Yes

2025-10-04 • via Nuitee
M
Matthew • partner
10
Pros:

Valet parking only. Easy valet though. Very kind. Huge shower. Great bedding and view. Everyone was very professional. Nice location.

2025-10-04 • via Nuitee
J
Janet • partner
10
Pros:

Great up grade to penthouse room. Very clean and quiet. Great location in Asheville….walking distance to town. Spacious room and bathroom.

2025-09-30 • via Nuitee
T
Tara
10
Pros:

Very nice quality bed linens and mattress. Felt high end. Hotel smelled so good!

2025-09-30 • via Nuitee
T
Trish
4
Pros:

The location of the hotel is great, right in the midst of downtown Asheville and walkable to any restaurant, shop, or venue in the area. The staff were polite.

The room, at first glance, was very nice. However, when it was time to go to sleep, I did a cursory check to the mattress (for bugs, cleanliness, etc) and realized that the mattress had a two-foot-long blood stain on the side and at the bottom (I wish I were joking). The mattress protector was also blood-stained. I was horrified, honestly. I asked to be moved to another room, which we were (we were moved from the 8th floor to the 2nd floor).

After that, I wasn't comfortable, though, and I wasn't able to sleep. The staff were kind and moved us to a new room, but were very nonchalant about the whole thing.

I mean, the manager had to have known that this mattress was covered in blood at one point (how could you miss that when cleaning, ya know?) and decided it was fine to let other folks stay in that room. It's not just deeply uncomfortable; it's a health and safety concern and they clearly didn't care.

2025-09-30 • via Nuitee
B
Brian
8
Pros:

Great place to stay

2025-09-28 • via Nuitee
J
Julia
10
Pros:

Hotel is very nice and clean. My boyfriend got a bad case of food poisoning, and we were worried to death they wouldn’t rent us the room again since it was Labor Day weekend. They were so nice and accommodating. They gave us the room despite the busy weekend.

2025-09-26 • via Nuitee
D
Donna
10
Pros:

Clean, walkable to dining, friendly staff.

2025-09-25 • via Nuitee
L
Lakey • family
10
Pros:

Very good location, convenient to many of the restaurants and attractions we enjoy in downtown Asheville. Hotel rooms are nice, and the staff is friendly. Second stay there and we will be back.

2025-09-24 • via Nuitee
V
vitaliy
10
Weekend getaway
Pros:

It was amazing. Definitely coming next time.

2025-09-23 • via Nuitee
S
Sandy
8
Pros:

The beds were comfortable, room was clean and the staff was pleasant. A few light switches didn’t work other than that it was a nice stay.

2025-09-23 • via Nuitee
C
Carol • partner
10
Pros:

Very clean, close to downtown restaurants and bars, staff was friendly and helpful.

2025-09-23 • via Nuitee
A
Andrea • family
10
Pros:

Great location, courteous attentive staff

2025-09-22 • via Nuitee
T
tracey
10
Pros:

The hotel and staff were wonderful! I didn’t love that there is only a valet parking option for $30 per day, but aside from that everything was great!

2025-09-20 • via Nuitee