Candlewood Suites Jacksonville by IHG

Hotels
•
Candlewood Suites
7.9 (323 reviews)
119 Penny Lane , Jacksonville , us
+1 910-333-0494

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
5.2
Numerous reports of unclean rooms and poor cleanliness standards.
Service
10
Staff were friendly and willing to help with issues.
Location
10
Convenient location close to restaurants and shopping.
Room Quality
7.2
Several issues with room conditions, such as mold and broken amenities.
Amenities
8.2
Basic amenities present, but reported deficiencies and needed updates.
Value for Money
9.2
Reasonable price but encountered significant dissatisfaction.
Food and Beverage
7.2
No breakfast service mentioned; general dissatisfaction with food options.
Overall Experience
6.2
Overall experience impacted by cleanliness issues and poor room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:28

Property Description

Modern Amenities
The Candlewood Suites Jacksonville, North Carolina hotel offers free Wi-Fi access and a well-equipped kitchen in every room, making it a perfect choice for both leisure and business travelers.

Convenient Facilities
Guests can enjoy barbecue facilities, laundry services, and a 24-hour front desk for their convenience. Additionally, the hotel features a business center and a fitness center, ensuring a comfortable stay for all visitors.

Nearby Attractions
Conveniently located near Sherwood Forest Park, Coastal Plains Raceway, and New River Shopping Center, guests can easily explore the area's attractions during their stay at Candlewood Suites Jacksonville.

Book your stay now at Candlewood Suites Jacksonville for a seamless blend of comfort and convenience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAJ

Location

Guest Reviews

7.9
Based on 323 reviews
Cleanliness: 5.2
Service: 10
Location: 10
Room Quality: 7.2
Amenities: 8.2
Value for Money: 9.2
Food and Beverage: 7.2
Overall Experience: 6.2
D
Dean • couple • us
10
2026-09-03 • via Nuitee
J
John • solo_traveller • us
9
2026-08-29 • via Nuitee
B
Beverly • solo_traveller • us
10
Friendly staff, clean facilities, excellent location
2026-08-23 • via Nuitee
T
Tamarius • couple • us
10
2026-08-19 • via Nuitee
J
jackson • couple • us
3
2026-08-16 • via Nuitee
O
Octavia • solo_traveller • us
8
Would Stay Again
Pros:

The staff was friendly and the hotel room was clean overall

Cons:

The two dinning chairs in the room were old stained and not sturdy.

2026-08-10 • via Nuitee
R
Richards • solo_traveller • us
10
2026-08-07 • via Nuitee
F
Francene • solo_traveller • us
10
Wonderful accommodations and great staff!
Pros:

Gabriel was extremely helpful. He called the cab company for me. He also spent time choosing a breakfast restaurant for my friend and I. He is very personable and professional.

Ila in the next morning was extremely helpful. She gave each of us a bottle of water, and made sure all of our questions were answered.

Cons:

No breakfast offered.

2026-08-02 • via Nuitee
B
Brooke • family_with_children • us
7
2026-07-21 • via Nuitee
J
Jeff • couple • us
8
Staff AMAZING, would and will recommend to anyone.
Pros:

Wonderful staff, friendly and helpful. Great location, walking distance to local stores and restaurants.

Cons:

N/A

2026-07-15 • via Nuitee
J
Jeff • couple • us
9
Pros:

Excellent staff, ensuring all our questions were answered and knowledge of the surrounding area.

2026-07-07 • via Nuitee
S
Sureatha • couple • us
9
It was very economical, nice and comfortable
Pros:

My husband and I traveled from Georgia for a family event. We arrived early that morning and were allowed an early check in which was a plus. The hotel is very clean and the staff was really friendly. I would recommend it.

2026-07-06 • via Nuitee
Z
Zeb Pflepsen • solo_traveller • us
9
2026-06-29 • via Nuitee
S
Shannon0802 • solo_traveller • us
8
Pros:

Room setup

Cons:

Broken tub stopper

2026-06-29 • via Nuitee
M
Marshall • solo_traveller • us
8
2026-06-26 • via Nuitee
L
Liliana • solo_traveller • cr
8
Pros:

Ubicación

Cons:

La alfombra demasiado sucia

2026-06-24 • via Nuitee
K
Katherine • solo_traveller • us
10
Pros:

OMG the bed was so comfortable, and the air conditioning was quiet, unlike a lot of hotels they had a stove and a full size refrigerator I was able to eat it my healthy food. The only negative was the water pressure coming out of the shower head took a long time to get rinsed off because of that

Cons:

Water pressure in the shower was very minimal

2026-06-22 • via Nuitee
S
Soraya • extended_group • us
1
Pros:

Nothing

Cons:

The desk personnel, the lady charged me the amount and the deposit and then said me that is not available my room. My husband had to talk to press for a solution and they gave a room dirty an hour later. The worst experience that we had.

2026-06-21 • via Nuitee
M
Marin • solo_traveller • us
5
it was nothing to write home about
Pros:

the room had a small kitchen

Cons:

the service. some of the staff at the front desk were really rude. also I was there for eight days and my room was never cleaned once even though I asked

2026-06-18 • via Nuitee
E
Elizabeth • solo_traveller • us
10
It's cozy and convenient.
Pros:

Location was close to everything I needed to be close to. Quiet hotel and had no issues during my stay other than a domestic situation that had the cops out at the property.

Cons:

No hot breakfast.

2026-06-06 • via Nuitee