Candlewood Suites Jacksonville by IHG

Hotels
•
Candlewood Suites
7.9 (289 reviews)
119 Penny Lane , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Poor room conditions

Categories

Cleanliness
5.2
Numerous reports of unclean rooms and poor cleanliness standards.
Service
10
Staff were friendly and willing to help with issues.
Location
10
Convenient location close to restaurants and shopping.
Room Quality
7.2
Several issues with room conditions, such as mold and broken amenities.
Amenities
8.2
Basic amenities present, but reported deficiencies and needed updates.
Value for Money
9.2
Reasonable price but encountered significant dissatisfaction.
Food and Beverage
7.2
No breakfast service mentioned; general dissatisfaction with food options.
Overall Experience
6.2
Overall experience impacted by cleanliness issues and poor room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:28

Property Description

Modern Amenities
The Candlewood Suites Jacksonville, North Carolina hotel offers free Wi-Fi access and a well-equipped kitchen in every room, making it a perfect choice for both leisure and business travelers.

Convenient Facilities
Guests can enjoy barbecue facilities, laundry services, and a 24-hour front desk for their convenience. Additionally, the hotel features a business center and a fitness center, ensuring a comfortable stay for all visitors.

Nearby Attractions
Conveniently located near Sherwood Forest Park, Coastal Plains Raceway, and New River Shopping Center, guests can easily explore the area's attractions during their stay at Candlewood Suites Jacksonville.

Book your stay now at Candlewood Suites Jacksonville for a seamless blend of comfort and convenience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 289 reviews
Cleanliness: 5.2
Service: 10
Location: 10
Room Quality: 7.2
Amenities: 8.2
Value for Money: 9.2
Food and Beverage: 7.2
Overall Experience: 6.2
M
Michael • solo_traveller • us
8
2026-05-09 • via Nuitee
S
Speer • solo_traveller • us
10
2026-05-08 • via Nuitee
P
PJ • family_with_children • us
9
Had a great time!!
Pros:

Location, access to kitchen utensils and other things, and the friendly staff.

Cons:

The carpet had a strong animal smell or something. Everything else was nice and clean.

2026-05-06 • via Nuitee
P
PJ • family_with_children • us
9
2026-05-06 • via Nuitee
K
Kayla • couple • us
7
Cons:

The shower was not hot

2026-05-05 • via Nuitee
S
Stephen • solo_traveller • us
4
2026-05-03 • via Nuitee
A
Amy • family_with_children • us
7
2026-04-30 • via Nuitee
R
Rivers • solo_traveller • us
6
2026-04-20 • via Nuitee
D
Day • family_with_children • us
8
2026-04-12 • via Nuitee
T
Thomas • couple • us
10
2026-04-08 • via Nuitee
R
Richie • couple • us
9
Great stay
Pros:

Good location near a lot of eateries and other stores

Cons:

Had to put a $100 dollar deposit down

2026-04-06 • via Nuitee
F
Fee • solo_traveller • us
8
2026-04-04 • via Nuitee
E
Everardo • couple • us
7
2026-04-04 • via Nuitee
G
Glover • solo_traveller • us
10
2026-04-03 • via Nuitee
G
geoffrey • extended_group • us
10
Definitely Will Be Back
Pros:

Great location, Friendly staff, Clean and Comfortable.

Cons:

It was a great stay. No negatives.

2026-04-02 • via Nuitee
T
Tina • solo_traveller • us
10
My stay was awesome and I’ll be back soon!!
Pros:

I love that fact that everything is right there around the corner nothing was too far away!! I love the fact that I didn’t have to wait long for the elevator to get to my room!! The property was clean and inside as well. The staff was the best and the most helpful and most polite people I have meet there so far!!! It’s like they didn’t have an attitude when I come down to get a new key!! I will be back soon, this will be my forever getaway spot!!

Cons:

The only issue I was having was that my key kept deactivating everyday

2026-03-31 • via Nuitee
S
Spears • family_with_children • us
8
2026-03-30 • via Nuitee
R
Rafeeka • couple • us
7
2026-03-22 • via Nuitee
S
SERGIO • solo_traveller • cr
10
BEST STAY !!!
Pros:

El personal excelente! Limpieza y ubicación!

2026-03-13 • via Nuitee
C
Christina • extended_group • us
8
Pros:

Seperate bedroom

2026-02-24 • via Nuitee