Candlewood Suites Jacksonville by IHG

Hotels
•
Candlewood Suites
7.8 (202 reviews)
119 Penny Lane , Jacksonville , US
+1 910-333-0494

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful and attentive staff (multiple mentions, named employees)
Convenient location within walking distance to shops/restaurants
Kitchenette/stove and full-size refrigerator in rooms
Comfortable beds and quiet rooms
Early check-in and thoughtful in-room touches (dish soap, lotion, bottled water)
Economical / good value for price
Cons:
Cleanliness issues reported (dirty carpet, stained chairs, strong odors, mold, rooms not cleaned)
No hot breakfast / limited breakfast options
Room maintenance problems (broken AC, low shower water pressure, broken tub stopper)
Occasional rude/front-desk service and at least one check-in/room allocation problem
Isolated on-property disturbances (police called)

Categories

Cleanliness
5.5
Mixed reports: several guests praised cleanliness and small touches (dish soap, lotion), but multiple reviews cite dirty carpet, stained chairs, mold, rooms not cleaned and strong animal smells — overall below average cleanliness.
Service
10
Consistently praised: numerous mentions of friendly, personable and helpful staff (named staff like Gabriel and Ila), prompt check-in and attentive service; a few isolated reports of rude desk personnel, but overall service is a standout positive.
Location
9
Frequently noted as a strength: walking distance to shops/restaurants, 'close to everything' and convenient for events — location is reliably positive.
Room Quality
7
Mixed: comfortable beds and useful kitchenettes (stove, full-size refrigerator) but issues reported including broken AC, low shower water pressure, broken tub stopper, stained/old chairs, and occasional mold.
Amenities
7.6
Generally useful amenities like kitchenettes, toiletries (dish soap, lotion), bottled water and quick assistance; however F&B offerings are limited (no breakfast) which lowers the amenity score slightly.
Value for Money
8.8
Multiple guests called the stay economical and would recommend; early check-in and helpful staff add perceived value despite some room issues.
Food and Beverage
6.5
Weak area: several guests explicitly noted no breakfast or no hot breakfast available; minimal onsite F&B options.
Overall Experience
8
Overall positive experience driven by exceptional staff, good location and value, tempered by recurring cleanliness and occasional room-maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Modern Amenities
The Candlewood Suites Jacksonville, North Carolina hotel offers free Wi-Fi access and a well-equipped kitchen in every room, making it a perfect choice for both leisure and business travelers.

Convenient Facilities
Guests can enjoy barbecue facilities, laundry services, and a 24-hour front desk for their convenience. Additionally, the hotel features a business center and a fitness center, ensuring a comfortable stay for all visitors.

Nearby Attractions
Conveniently located near Sherwood Forest Park, Coastal Plains Raceway, and New River Shopping Center, guests can easily explore the area's attractions during their stay at Candlewood Suites Jacksonville.

Book your stay now at Candlewood Suites Jacksonville for a seamless blend of comfort and convenience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAJ

Location

Guest Reviews

7.8
Based on 202 reviews
Cleanliness: 5.5
Service: 10
Location: 9
Room Quality: 7
Amenities: 7.6
Value for Money: 8.8
Food and Beverage: 6.5
Overall Experience: 8
A
Aidan • couple • us
10
2026-11-05 • via Nuitee
R
Robert • couple • us
10
ENJOYED OUR STAY WILL STAY HERE AGAIN
Pros:

LOCATION WAS GREAT, STAFF WAS VERY NICE. OUR ROOM WAS SPOTLES, VERY IMPRESSED WITH HOW CLEAN IT WAS. CLOSE TO PLACES TO EAT, GAS, WALMART, SOME OF PLACES WITH IN WALKING DISTANCE. WILL STAY HERE AGAIN!

2026-11-02 • via Nuitee
T
Tonya • couple • us
6
2026-10-31 • via Nuitee
B
Brittany • family_with_children • us
9
Hospitality is unmatched
Pros:

Staff. Every single staff member here went above and beyond for us and made us feel welcome. Hospitality runs rampant at this hotel. Everything was clean, and the little things like having dish soap and lotion available were little touches that make it clear that the staff is very intentional in making guests feel comfortable.

Cons:

Our first room had a broken AC unit, so it was very hot. We were moved immediately and the next room was perfect. The gentleman at the front desk was apologetic and went out of his way to get us the new keys with no inconvenience to us.

2026-10-28 • via Nuitee
S
Steven • couple • us
10
Pros:

Everything was great

Cons:

Nothing

2026-10-26 • via Nuitee
D
Daphney • family_with_children • us
10
2026-09-17 • via Nuitee
M
Marissa • family_with_children • us
10
Very Pleasant Experience
Pros:

Everybody we encountered was quite friendly and very helpful. This location has been well maintained and the rooms are very quiet. We enjoyed our brief stay 😊

Cons:

No complaints

2026-09-16 • via Nuitee
W
Watson • solo_traveller • us
10
Pros:

The employees were personable, polite and prompt with check-in.

Cons:

The nightstand was a little far from the bed which made charging my phone and reaching for it awkward.

2026-09-13 • via Nuitee
D
Dean • couple • us
10
2026-09-03 • via Nuitee
J
John • solo_traveller • us
9
2026-08-29 • via Nuitee
B
Beverly • solo_traveller • us
10
Friendly staff, clean facilities, excellent location
2026-08-23 • via Nuitee
T
Tamarius • couple • us
10
2026-08-19 • via Nuitee
J
jackson • couple • us
3
2026-08-16 • via Nuitee
O
Octavia • solo_traveller • us
8
Would Stay Again
Pros:

The staff was friendly and the hotel room was clean overall

Cons:

The two dinning chairs in the room were old stained and not sturdy.

2026-08-10 • via Nuitee
R
Richards • solo_traveller • us
10
2026-08-07 • via Nuitee
F
Francene • solo_traveller • us
10
Wonderful accommodations and great staff!
Pros:

Gabriel was extremely helpful. He called the cab company for me. He also spent time choosing a breakfast restaurant for my friend and I. He is very personable and professional.

Ila in the next morning was extremely helpful. She gave each of us a bottle of water, and made sure all of our questions were answered.

Cons:

No breakfast offered.

2026-08-02 • via Nuitee
B
Brooke • family_with_children • us
7
2026-07-21 • via Nuitee
J
Jeff • couple • us
8
Staff AMAZING, would and will recommend to anyone.
Pros:

Wonderful staff, friendly and helpful. Great location, walking distance to local stores and restaurants.

Cons:

N/A

2026-07-15 • via Nuitee
J
Jeff • couple • us
9
Pros:

Excellent staff, ensuring all our questions were answered and knowledge of the surrounding area.

2026-07-07 • via Nuitee
S
Sureatha • couple • us
9
It was very economical, nice and comfortable
Pros:

My husband and I traveled from Georgia for a family event. We arrived early that morning and were allowed an early check in which was a plus. The hotel is very clean and the staff was really friendly. I would recommend it.

2026-07-06 • via Nuitee