Jen Maldives Male by Shangri-La

Hotels
•
JEN by Shangri-La
8.2 (346 reviews)
Ameer Ahmed Magu , Male City , mv

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great food
Cons:
Overpriced
Cleanliness issues
Small room

Categories

Cleanliness
6.84
Property is old with a smelly carpet and needs repainting.
Service
9.81
Staff is super friendly and helpful, providing great service.
Location
9.85
Good central location, though some views may be disappointing.
Room Quality
7.3
Rooms are small and not well maintained, with old furniture.
Amenities
7.83
Amenities like the gym and rooftop pool are appreciated but can be crowded.
Value for Money
6.29
Perceived as overpriced for the quality provided.
Food and Beverage
8.84
Good food at the restaurant, though some dining options are expensive.
Overall Experience
8.81
Disappointing stay due to noise and value concerns, despite some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:46

Property Description

Rooftop Infinity Pool with Ocean View
Experience luxury at JEN Maldives Malé by Shangri-La with a stunning rooftop infinity pool overlooking the Indian Ocean. Relax on the daybeds or enjoy city views from the 24-hour fitness centre.

Convenient Location and Amenities
Located in Male's business district, the hotel offers free round-trip transfers from Velana International Airport. Union Pay is accepted, and guests can enjoy a spa, 24-hour café, and rooms with modern amenities including free WiFi.

Dining Experiences
Savor authentic local and international flavors at The Lime Restaurant, indulge in homemade cakes and beverages at Jen’s Kitchen On-the-Go, and dine at Azur, one of Maldives' best dining venues with panoramic views.

Book your luxurious stay at JEN Maldives Malé by Shangri-La for a memorable experience!

Important information:

Please share your flight details with the property at least 24 hours before your arrival to secure your seat(s) for the transfer.

Child policy:
A maximum of 2 children aged 0–6 years will eat for free based on the rules and meal plan of the accompanied adult, excluding alcoholic beverages.
Please note that a Green Tax of USD 6 per child, per night is applicable additionally.

Please present the same credit card used to guarantee your booking when checking in making the payment at the hotel. Please note that property may contact the cardholder for verification purposes.

Due to safety and privacy concerns, the operation of unmanned aerial systems or drones by any of the guests including model aircraft by recreational users and hobbyists is prohibited.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MLE

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.2
Based on 346 reviews
Cleanliness: 6.84
Service: 9.81
Location: 9.85
Room Quality: 7.3
Amenities: 7.83
Value for Money: 6.29
Food and Beverage: 8.84
Overall Experience: 8.81
S
sylwester • family_with_children • pl
9
2026-05-08 • via Nuitee
H
Hassan • couple • pk
1
Extremely poor service, unprofessional management, and a very disappointing stay.
Pros:

Very little to be honest. The only positive was the location being in Malé city, which is convenient for transit stays. That’s about it.

Cons:

My experience at JEN Maldives Malé by Shangri-La was extremely disappointing.

Firstly, the hotel failed to arrange the airport pickup despite prior coordination. I landed around 10:00 PM and only reached the hotel at approximately 12:30 AM after unnecessary hassle. This is basic service, especially for a transit hotel, and completely unacceptable. They later apologized, but that does not make up for the inconvenience caused.

Upon arrival, the situation worsened. The room was not properly clean, which was very unpleasant after a long journey. When I raised this concern, the on-duty manager, Heena, responded in a very rude and dismissive manner. Instead of resolving the issue, she said something along the lines of “this is how it is” and showed no willingness to help.

Her attitude was extremely unprofessional, egoistic, and lacked basic hospitality standards. There was no sense of accountability or effort to improve the situation.

Overall, the service, cleanliness, and management response were all far below expectations.

2026-04-29 • via Nuitee
C
Crosina • solo_traveller • it
8
Pros:

La struttura è molto bella, il personale è molto gentile e disponibile. La piscina all'ultimo piano è meravigliosa e lunga, si può nuotare. Il cibo è molto curato e gustoso. Se vogliamo essere proprio noiosi, le stanze sono un po' piccole, ma considerando le dimensioni della città non si può pretendere di più. In ogni caso ci siamo trovati benissimo

2026-04-27 • via Nuitee
C
Crosina • solo_traveller • it
10
2026-04-27 • via Nuitee
M
Miriam • solo_traveller • ie
2
Good place to chill before flight at the pool. Very expensive and not worth the money
Pros:

Pool area

Cons:

The breakfast was expensive and not included in the price. Staff were not friendly. Pool area closed at 6pm.

2026-04-16 • via Nuitee
M
Melanie • family_with_children • nz
7
2026-04-16 • via Nuitee
M
Martino • solo_traveller • fr
7
Pros:

La posizione, la gentilezza dello staf e la navetta gratuita da/per l'aeroporto

Cons:

La struttura non è all'altezza del prezzo, avrebbe bisogno di essere rinnovata, sia le parti comuni che le camere

2026-04-13 • via Nuitee
S
sylwester • family_with_children • pl
8
2026-04-12 • via Nuitee
M
Matthieu • couple • fr
7
Bien pour une nuit
Pros:

L’emplacement - la piscine sur le toit

Cons:

La chambre était très humide. Le plafond très bas.

2026-04-11 • via Nuitee
M
Miriam • solo_traveller • ie
6
2026-04-04 • via Nuitee
E
Emanuel • couple • de
10
2026-04-03 • via Nuitee
N
Niko • couple • fi
9
2026-03-17 • via Nuitee
B
brian • family_with_children • gb
9
2026-03-16 • via Nuitee
A
Amory • family_with_children • nl
10
2026-03-14 • via Nuitee
A
Annika • solo_traveller • de
7
2026-03-12 • via Nuitee
V
Vanessa • couple • gb
6
2026-03-11 • via Nuitee
C
Catherine • couple • au
7
2026-03-09 • via Nuitee
D
Debbie • family_with_children • au
8
A very handy stop for airport - but nothing like the Atolls
Pros:

We enjoyed our 24 hours at this hotel before flying home after visiting the islands. The staff were wonderful and we had a good experience. The rooms were clean and comfortable. I also had the best fillet mignon i have ever had at their rooftop restaurant. worth going just for that.

Cons:

There was construction work over the road battering large logs which was soooooo loud. Not at all the fault of the hotel but so very loud and very annoying when trying to relax poolside. Rooms are a little tired.

2026-03-07 • via Nuitee
R
Rikke • couple • dk
8
2026-03-06 • via Nuitee
M
Mirjana • family_with_children • ch
9
Cons:

Wir sind anstatt morgens spät Abends angekommen. Flug wurde leider annuliert. Sodass wir erst nach 0000h angekommen sind. Es gab keinen Rabatt. Da ich online bereits bezahlt habe. Am Folgetag um 11.00h wieder ausgecheckt. Aber sonst im 9 Stockwerk super ruhig. Konnten den Pool auch nicht nutzen. Von 06.00-18.00h ist der offen. Schade nun für solch.einen kurzen Aufenthalt würde ich es nicht mehr buchen..da hätte ich etwas ohne Pool und günstiger gebucht.

2026-03-05 • via Nuitee