Baymont by Wyndham Columbia Fort Jackson

EVERYTHING
This facility is VERY RUNDOWN. We checked in late the first night. it was uncomfortable showering because there was a panel on the roof that was not secured. Looking in the peep hole you could see clearly into our room . There was a hole in the floor that was covered by the carpet where the floor was not solid. Mold on the wall by the AC unit behind the base material. A roach crawled out of the headboard of one of the beds as we were packing up to leave. This is a horrible hotel.

The room we were given when we arrived, the toilet wouldn't flush, no water in the tank and the valve didn't work either to put water in the tank. The bathroom ceiling was also covered in mold and mildew. Every piece of metal covered in rust. Paint peeling and falling from the ceilings. Since the toilet didn't work we were given a new room, just as nasty w/ match sticks in weird places and burn marks on the walls, tub cracked, but at least the toilet worked. Then at 1:30am we were woken to a staff member banging on the door threatening to call the police to throw us out. I opened the door and he said "no one is supposed to be in this room". I explained that the toilet didn't work and we were given this room. He said "well no one put it in the system " and left with no apology for disturbing our sleep. It took us a good 2hrs to fall back asleep which then left us leaving later than we wanted on the next part of our trip. I requested a full refund but I doubt that will happen.

The building itself is a bit older as are most in Columbia however, the staff keep it clean and are more than willing to accommodate if something isn't to your liking.

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The room was dirty, there was not enough towels for 4 people to use to shower when we got there. The valance on the curtains were very visually dirty. Your staff could use a little more customer service training too.

Room was upgraded for free, did not receive the upgrade. They said they only had one queen suite. Hotel is outdated. Need to remodel. Microwave was old and pretty beat up. Tub was chipped very bad. Went outside to smoke on the side of the building at the designated are, they had no cameras. Definitely not what Iexpected from the pictures online.

Blow dryer didn’t work. No ice bucket or cups in room. Didn’t have an extra blow dryer and couldn’t switch rooms to one that had one. No breakfast was put out by the time we left (8am)

Air didn’t work, holes in wall, tv rested on wall as if it feel, smoke detector in drawer, not enough towels, plumbing came away from wall, no chairs in room, smell of marijuana in bathroom (1st room)
After being moved to second room air conditioner started blowing warm air. We had to repeatedly turn it off to get the cold air blowing. We are were awakened by the heat in the middle of the night. Next morning we go to eat breakfast they tell us that the freezer is broken and they only have a limited supply of cereal. So we had to go out and pay for breakfast that should have been apart of our booking. Coming back in I stopped to get juice or coffee to take my meds. Both machines not working though it was during the posted hours. Next morning no breakfast at all. Finally the ice machine had no grate and I could see standing water full of debris. It was the only machine. I gagged when I had to use it.

Attendant was rude and nonchalant first room waa very nasty and tub and towels dingy

Was moved in a room with no A/C then moved to a room with no microwave could not heat up food. Had to pay a $50 deposit was told they had for years but I frequently stay here and knew that was a lie.

Heat didn't work