Hilton Garden Inn Omaha East/Council Bluffs

Hotels
•
Hilton Garden Inn
8.2 (206 reviews)
2702 Mid American Drive , Council Bluffs , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Easy check-in
Cons:
Outdated room furnishings
Plumbing issues
Inadequate security features
Limited parking

Categories

Cleanliness
7.73
Some reviews noted cleanliness issues, such as plumbing leaks and small pillows.
Service
9.2
Multiple reviews praised the friendliness and helpfulness of the staff.
Location
8.74
Proximity to the convention center and casino was appreciated by guests.
Room Quality
7.19
Several guests mentioned outdated beds and bedding, and some problems with room amenities.
Amenities
7.72
Mixed feelings on amenities; some guests preferred individual toiletries over pump dispensers.
Value for Money
8.18
Overall value was considered reasonable, especially with positive notes on location.
Food and Beverage
8.43
No specific feedback on food and beverage, assumed standard quality for this hotel tier.
Overall Experience
8.4
Guests expressed overall satisfaction, balancing some complaints with positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:53

Property Description

Luxurious Accommodations
Indulge in comfort and style at the Hilton Garden Inn Omaha East/Council Bluffs. Each room is equipped with modern amenities including a flat-screen LCD TV, iPod docking station, microwave, mini-refrigerator, and coffee maker.

Convenient Facilities
Enjoy a range of facilities during your stay, such as an indoor pool, fitness room, on-site dining at 3 restaurants, and free high-speed internet access. The hotel also offers on-site laundry facilities, room service, and a gift shop for your convenience.

Prime Location
Located just a short walk from the Horseshoe Casino, and minutes away from attractions like the Omaha Henry Doorly Zoo, Rosenblatt Stadium, and the Joslyn Art Museum, our hotel is the perfect choice for both leisure and business travelers.

Book now for an unforgettable stay at the Hilton Garden Inn Omaha East/Council Bluffs!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 206 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.19
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 8.43
Overall Experience: 8.4
S
SalonMom • Friends getaway • San Diego, California
8
Great hotel, but not the quietest.
Pros:

Rooms matched the online photos. They were clean, comfortable and updated with plenty of storage. WiFi was working well. Needs work with soundproofing. I could hear everyone in the hallway. They have a small market for necessities and snacks. Breakfast has huge portion sizes and a great value for money. Parking is another area that could be improved. Recommend for all types of travelers.

2026-02-06 • via Tripadvisor
C
Christopher • couple • us
8
2026-01-23 • via Nuitee
T
Todd • solo_traveller • us
8
2026-01-22 • via Nuitee
M
Maggie • family_with_children • us
5
2026-01-19 • via Nuitee
P
Pollock • couple • us
10
2026-01-10 • via Nuitee
J
Jeffrey • solo_traveller • us
10
2025-12-20 • via Nuitee
T
Tamara • solo_traveller • us
6
The hotel need to fix security and do some minor updating of beds and bedding
Pros:

The staff was very nice.

Cons:

I received a notice on my way to the hotel that there was plumbing problems in the rooms I and, others in my party, selected. Come to find out after we checked in other people were booked into the rooms we selected.

I stayed in a hilton garden inn in Council Bluffs, IA a week ago. The rooms were exactly the same however the Kansas City hotel is older and seems less secure. I was able to get a key to my room with just my name and room number. I had gotten my room number wrong twice, because it was changed, and the hotel staff didn’t ask for my ID.

The bed and bedding are seriously out of date. The fitted sheets on the bed did not fit the mattress in several of my, and others in my party’s, rooms. I know mine kept coming off over my 2 night stay.

Also, I have never been in a hotel with such small pillows on the bed!! They are the size of throw pillows and so uncomfortable. They went flat as soon as you laid on them. The “comforter” on was a glorified sheet and its texture was so rough.

Anytime you moved on the bed the box spring would squeak so bad it sounded like it’s gonna fall apart if you didn’t sit down carefully enough and needs to be change.

Using the “bulk”/“multi use lotion” was difficult as the dispenser nozzle was clogged up with dried lotion, and the hand soap was really low.

I stay in a lot of Hilton Garden Inns each year for competitions, and this one is really not up to standard. Just some basic changes, and it would be on par with the rest in the chain.

2025-12-14 • via Nuitee
S
ShaneW_12 • Family • Wayne, Nebraska
10
Very nice!
Pros:

We enjoyed our recent stay over the Thanksgiving holiday. The property is connected to the casino, so that made it very convenient. The hotel also has a restaurant inside, which was nice for dinner. Our room was large and quite comfortable. The wifi worked well, which is important for my job. Overall, we enjoyed the stay and are very likely to return.

2025-12-08 • via Tripadvisor
S
Shawn • family_with_children
6
Pros:

Liked the place but charged me 30 dollars to check in early because I booked on Expedia. The couple that checked in at the same time was charged nothing to check in early they booked through the hotel

2025-10-02 • via Nuitee
J
Jennifer • partner
10
Pros:

Clean room

2025-09-29 • via Nuitee
M
MrsBEE25 • Couples • Downingtown, Pennsylvania
6
Good location but some issues with stay
Pros:

Stayed 4 nights in room on second floor
room has no safe, there are safe deposit boxes in the lobby. However it does
have microwave and mini fridge.

Small indoor pool and fitness center were okay

After second day we discovered tiny bugs /beetles in the bathroom, called and reported to front desk who sent someone from maintenance to spray our bathroom.

Breakfast in lobby area is very good
Prices are reasonable

Location is convenient but would not stay here again

2025-09-28 • via Tripadvisor
C
Carol
10
Pros:

Easy check-in. Clean rooms.

2025-09-26 • via Nuitee
J
Jeffrey • family_with_children
10
Pros:

Staff was very friendly

2025-09-23 • via Nuitee
A
alice • partner
10
Pros:

Didn't like the lack of parking and the pump dispensers in the bathroom. Much prefer the individual soaps, shampoos, etc. Did like that the casino is an indoor walk thru the hotel and doors/elevators require a hotel key to get in/use.

2025-09-20 • via Nuitee
T
Tim • family
8
Pros:

The property was walking distance to the convention center, the staff was very friendly and helpful.

Our shower leaked onto the floor, we told the staff about it but not to work on it until after we left. We pointed the shower head towards a wall so it would not spray onto the floor.

2025-09-19 • via Nuitee
V
Virgil • partner
10
Pros:

Good stay

2025-09-18 • via Nuitee
P
Patricia
10
Pros:

Friendly staff

2025-09-15 • via Nuitee
M
Marlene • friends
10
Pros:

Staff wasVERY FRIENDLY , COURTEOUS and KIND..
Thank you

2025-09-15 • via Nuitee
A
Amy
10
Pros:

Friendly and efficient staff! Clean rooms and overall cleanliness of the hotel. Very walkable to the Mid-America Center.

2025-09-14 • via Nuitee
A
alice • partner
10
Pros:

Friendly front desk staff, easy check in and great room.

2025-09-12 • via Nuitee