SureStay Plus by Best Western Windsor

Hotels
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SureStay Plus Hotel by Best Western
7.8 (1511 reviews)
2530 Ouellette Ave. , Windsor , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent value for money
Clean facilities
Cons:
Noisy at night
Breakfast quality inconsistent
Some outdated amenities

Categories

Cleanliness
7.69
Overall cleanliness was positive, but there were mentions of mildew and soap quality concerns.
Service
8.66
Staff were generally friendly and accommodating.
Location
8.7
Conveniently located near amenities and attractions.
Room Quality
7.15
Rooms had issues like noise and outdated furniture.
Amenities
7.18
Certain amenities like the pool and breakfast quality received negative feedback.
Value for Money
8.14
Room price is reasonable for a basic stay but some aspects needed improvement.
Food and Beverage
6.69
Breakfast varied in quality; some items were described as old.
Overall Experience
8.16
Generally a positive stay despite several minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:32

Property Description

Convenient Location
Located just a 5-minute drive from downtown Windsor, Howard Johnson Plaza by Wyndham Windsor is the perfect base for exploring the city. With Caesars Windsor Casino only 5 km away, entertainment is right at your doorstep.

Comfortable Accommodations
The pet-friendly guest rooms are equipped with all the essentials for a relaxing stay, including free Wi-Fi, a microwave, fridge, and coffee maker. Unwind and enjoy your favorite shows on the cable TV or lounge in the seating area.

Delicious Dining Options
Start your day right with a daily grab and go breakfast featuring fresh fruit, juices, cereals, and hot waffles. The on-site Marquis Restaurant is also available for breakfast and lunch, ensuring you never go hungry during your stay.

Ready to experience comfort and convenience in Windsor? Book your stay at Howard Johnson Plaza by Wyndham Windsor now.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1511 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.18
Value for Money: 8.14
Food and Beverage: 6.69
Overall Experience: 8.16
I
Ignatius • family_with_children • ca
8
2026-03-20 • via Nuitee
E
Edwin • solo_traveller • ca
1
sad given its a good place
Pros:

it was good the first time i stayed there,
No smells, room was nice
No loud cleaning ladies hanging out next to your room in the hallway all day and being loud,
No 'sketchy' activity going on

On the plus side i enjoyed the breakfast and gym

Cons:

- strong cleaning product smells in hallway that seep into your room that gives you a headache and makes it uncomfortable to breath

- cleaning ladies being very loud (they only stay close to rooms with guests and chat loudly from morning to evening... )

-place has no security

2026-03-19 • via Nuitee
S
Shyanne • family_with_children • ca
5
No hot water for shower/bath and sink, went to boil water in the keurig there was an old pod inside needless to say,
2026-03-19 • via Nuitee
L
Leclerc • family_with_children • ca
1
Booking .com lies
Pros:

Nothing

Cons:

Everyrhing. Parking sucked. I put in a request for parking for our boat and truck outside our room I was emailed back said that we were being accommodated with the request and when we got there at 10 pm there was no parking even close. We couldn't stay there and leave or stuff out in a parking lot. We had no choice but to go find rooms elsewhere due to being lied to about parking

2026-03-18 • via Nuitee
M
Monique • couple • ca
10
We will definitely be back to this Hotel on our next visit.
Pros:

Very nice rooms and the breakfast was excellent.

2026-03-17 • via Nuitee
P
Pickett • family_with_children • ca
10
2026-03-15 • via Nuitee
B
Barry • couple • ca
10
2026-03-14 • via Nuitee
P
Palagwe • family_with_children • us
10
2026-03-11 • via Nuitee
T
Ter • solo_traveller • ca
1
Pros:

Bed was clean and sheet are brand new

Cons:

Why are they charging deposit 300 dollars deposit???. Also room is overpriced. Hall way smells musty? or moldy?. Could be old carpets that need changing.

2026-03-09 • via Nuitee
X
Xi • extended_group • ca
8
2026-03-02 • via Nuitee
X
Xi • extended_group • ca
8
2026-03-02 • via Nuitee
X
Xi • extended_group • ca
8
2026-03-02 • via Nuitee
N
Nicole • couple • ca
8
It was really good if I choose this hotel again I would definitely not stay on the first floor or near that drives throu
Pros:

Location is great. It’s very convenient and close to everything we need. literally right next-door to Tim Hortons.

Cons:

The room is oddly very, very dark. There’s no sheer curtain. We’re on the first floor so we cannot open the window for any natural light because people going through the Tim Hortons Drive thur are staring right to the room.

2026-03-02 • via Nuitee
T
tjahain • Solo travel
10
Good stay
Pros:

I had a fantastic sleep. The hotel was the most affordable I could find in Windsor, and the breakfast was everything I needed. The shower had good water pressure and had hot water. I would stay here again.

2026-02-28 • via Tripadvisor
C
Cristal • couple • us
10
2026-02-28 • via Nuitee
C
Carrie • couple • ca
9
A great stay, check in and out was easy the beds were comfortable the rooms were clean. It was a great find.
Pros:

It was convenient to where we needed to go, check in was a breeze, it was quiet, comfortable and a great breakfast

2026-02-25 • via Nuitee
N
Nadia • family_with_children • ca
7
Great value. But noisy on the Tim Hortons side throughout the night
Pros:

The service was great. The price was reasonable. The location is off the main road and there is free parking. Breakfast is included it's your basic continental breakfast I would not advise the waffle they did not have any flavor but the eggs and sausage were really good the bagels were soft. The beds were comfortable.

Cons:

I didn't like my room location I was located on the second floor right beside the Tim Hortons and the entire night I can hear people ordering the mic was so loud. If you can I recommend asking to stay far away from the Tim Hortons side.
I stayed for one night if I had additional nights I would have requested to move.
The sheets looked old I think it's time that they replace them.

2026-02-25 • via Nuitee
N
Natalie • family_with_children • ca
8
Pros:

The pillows

Cons:

Sausage was frozen

2026-02-23 • via Nuitee
M
Michele • couple • ca
9
Will come again.
Pros:

Breakfast, quiet comfortable room.

Cons:

Not being able to get my coffee first thing in the morning. Keurig was working.

2026-02-23 • via Nuitee
H
hb0202 • family_with_children • ca
9
2026-02-10 • via Nuitee