SureStay Plus by Best Western Windsor

Hotels
•
SureStay Plus Hotel by Best Western
7.8 (1667 reviews)
2530 Ouellette Ave. , Windsor , CA
+1 519-966-1860

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent value for money
Clean facilities
Cons:
Noisy at night
Breakfast quality inconsistent
Some outdated amenities

Categories

Cleanliness
7.69
Overall cleanliness was positive, but there were mentions of mildew and soap quality concerns.
Service
8.66
Staff were generally friendly and accommodating.
Location
8.7
Conveniently located near amenities and attractions.
Room Quality
7.15
Rooms had issues like noise and outdated furniture.
Amenities
7.18
Certain amenities like the pool and breakfast quality received negative feedback.
Value for Money
8.14
Room price is reasonable for a basic stay but some aspects needed improvement.
Food and Beverage
6.69
Breakfast varied in quality; some items were described as old.
Overall Experience
8.16
Generally a positive stay despite several minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:32

Property Description

Convenient Location
Located just a 5-minute drive from downtown Windsor, Howard Johnson Plaza by Wyndham Windsor is the perfect base for exploring the city. With Caesars Windsor Casino only 5 km away, entertainment is right at your doorstep.

Comfortable Accommodations
The pet-friendly guest rooms are equipped with all the essentials for a relaxing stay, including free Wi-Fi, a microwave, fridge, and coffee maker. Unwind and enjoy your favorite shows on the cable TV or lounge in the seating area.

Delicious Dining Options
Start your day right with a daily grab and go breakfast featuring fresh fruit, juices, cereals, and hot waffles. The on-site Marquis Restaurant is also available for breakfast and lunch, ensuring you never go hungry during your stay.

Ready to experience comfort and convenience in Windsor? Book your stay at Howard Johnson Plaza by Wyndham Windsor now.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

7.8
Based on 1667 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.18
Value for Money: 8.14
Food and Beverage: 6.69
Overall Experience: 8.16
A
ayesha • extended_group • ca
7
2026-10-31 • via Nuitee
J
JCasta • family_with_children • ca
10
Pros:

Closeness to malls,casino,restaurant etc
Had a good time getting to know the city.

Cons:

N/A

2026-10-27 • via Nuitee
H
hb0202 • family_with_children • ca
3
2026-10-26 • via Nuitee
D
Debbie • family_with_children • ca
8
2026-10-26 • via Nuitee
캐나다 훈 • family_with_children • ca
8
2026-10-23 • via Nuitee
D
Darlean • couple • us
8
It was adequate
Pros:

Staff

Cons:

The sheets were never changed because the pillow case and bottom sheet had dried blood on them, The bed was very uncomfortable. Mattress was too firm!

2026-10-21 • via Nuitee
K
Kevin • couple • ca
8
2026-10-20 • via Nuitee
G
Gord • couple • ca
7
Although the breakfast was good and staff were friendly I believe our stay was mediocre and would not be my first choice
Pros:

Tim Hortons was next door and the staff were very friendly

Cons:

Our room was to close to the stairs heard people all through the night going up and down the stairs.Our room smelled like burnt marshmallows and there were no towels in the room had to request them

2026-10-20 • via Nuitee
C
Clarke • family_with_children • ca
9
2026-10-20 • via Nuitee
B
Balaji • extended_group • us
8
2026-10-18 • via Nuitee
J
Jochébed • solo_traveller • ca
7
J’ai passé un bon séjour dans l’ensemble
Pros:

L’espace dans la chambre et la place de rangement

Cons:

Le sèche-cheveux n’était pas fonctionnel.
La serrure ne fonctionnait pas forcément
Le service de propreté n’est pas forcément présent à tout moment j’ai eu durant le séjour à relancer pour avoir des serviettes propres et le lit. Il y avait des toiles d’araignées sur le coins et l’aération de la pièce est tellement un sujet à revoir

2026-10-16 • via Nuitee
O
Omar • family_with_children • ca
6
2026-10-15 • via Nuitee
E
Elena • family_with_children • ca
6
Cheap stay and never again!
Pros:

Great location except for Tim Hortons near by and homeless people on the floor.

Cons:

The whole night seems like people are talking walking. No sense of understanding that people sleep at night. Never again.

2026-10-14 • via Nuitee
T
Tracy • couple • ca
5
Fine, nothing special. Would not return to this property
Pros:

Comfortable beds

Cons:

Hotel door privacy lock was broken off. Door was very tough to open/close. Bathroom tub needed attention- mold and shower facet was not secured to the wall so piping came away from wall when turning on. Small breakfast area. Less than desirable common areas.

2026-10-13 • via Nuitee
C
Celia • couple • ca
8
2026-10-13 • via Nuitee
M
MATHEW • solo_traveller • ca
1
Pros:

Nothing. Absolutely nothing. In fact it was disgusting to say the least. Pictures shown on the website don't reflect the truth.

Cons:

The washroom doors were not functioning. There were no elevators so we had to carry baggage to the 2 floor with great difficulty. No drinking water facilities in the room ..when checking with reception..the lady said to drink water from the washroom tap which was horrific to hear. Never heard anyone saying to drink water from washroom tap.

2026-10-12 • via Nuitee
E
ehsan • family_with_children • ca
8
2026-10-12 • via Nuitee
M
Muhammad Ayaz • solo_traveller • ca
9
Pros:

All good no issues

Cons:

No issues, all good

2026-10-11 • via Nuitee
M
Mohamed • couple • us
10
2026-10-10 • via Nuitee
A
Anna • couple • ca
7
2026-10-09 • via Nuitee