SureStay Plus by Best Western Windsor

Hotels
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SureStay Plus Hotel by Best Western
7.8 (1511 reviews)
2530 Ouellette Ave. , Windsor , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent value for money
Clean facilities
Cons:
Noisy at night
Breakfast quality inconsistent
Some outdated amenities

Categories

Cleanliness
7.69
Overall cleanliness was positive, but there were mentions of mildew and soap quality concerns.
Service
8.66
Staff were generally friendly and accommodating.
Location
8.7
Conveniently located near amenities and attractions.
Room Quality
7.15
Rooms had issues like noise and outdated furniture.
Amenities
7.18
Certain amenities like the pool and breakfast quality received negative feedback.
Value for Money
8.14
Room price is reasonable for a basic stay but some aspects needed improvement.
Food and Beverage
6.69
Breakfast varied in quality; some items were described as old.
Overall Experience
8.16
Generally a positive stay despite several minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:32

Property Description

Convenient Location
Located just a 5-minute drive from downtown Windsor, Howard Johnson Plaza by Wyndham Windsor is the perfect base for exploring the city. With Caesars Windsor Casino only 5 km away, entertainment is right at your doorstep.

Comfortable Accommodations
The pet-friendly guest rooms are equipped with all the essentials for a relaxing stay, including free Wi-Fi, a microwave, fridge, and coffee maker. Unwind and enjoy your favorite shows on the cable TV or lounge in the seating area.

Delicious Dining Options
Start your day right with a daily grab and go breakfast featuring fresh fruit, juices, cereals, and hot waffles. The on-site Marquis Restaurant is also available for breakfast and lunch, ensuring you never go hungry during your stay.

Ready to experience comfort and convenience in Windsor? Book your stay at Howard Johnson Plaza by Wyndham Windsor now.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1511 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.18
Value for Money: 8.14
Food and Beverage: 6.69
Overall Experience: 8.16
R
Rona • couple • ca
6
2026-04-18 • via Nuitee
Прохоров • solo_traveller • ua
7
2026-04-14 • via Nuitee
W
Weerapong • couple • th
10
2026-04-14 • via Nuitee
W
Weerapong • couple • th
10
2026-04-14 • via Nuitee
R
Robert • solo_traveller • ca
8
Pros:

Location and cleanliness

2026-04-13 • via Nuitee
E
ehsan • family_with_children • ca
8
2026-04-10 • via Nuitee
• family_with_children • ca
8
2026-04-09 • via Nuitee
H
Hui • family_with_children • ca
5
2026-04-08 • via Nuitee
W
Waheed • extended_group • ca
6
Pros:

Friendly staff.

Cons:

Requested a foldable bed but was told information was not communicated to the property from booking.com. Our party was disappointed not having enough beds to get comfortable sleep/stay... felt very groggy two days on the property.

2026-04-06 • via Nuitee
D
Debbie A • solo_traveller • ca
8
Great value, location, clean and comfortable
Pros:

Value was good for the stay, staff were friendly. Location is great, for Tim Horton’s customers there is a location next door. Room was clean and comfortable, breakfast was okay…FREE parking.

Cons:

There was a constant humming noise emitting from the wall behind the TV ( may be mechanical/ electrical). A bit distracting for a light sleeper).

2026-04-06 • via Nuitee
L
Lanie • family_with_children • ca
9
2026-04-05 • via Nuitee
R
Roberta • couple • ca
1
2026-04-04 • via Nuitee
G
Gloria • family_with_children • us
8
Pros:

It is a basic hotel, but very clean and the staff was wonderful. The beds and pillows were very comfortable. Great breakfast.

2026-04-03 • via Nuitee
H
hb0202 • family_with_children • ca
7
2026-04-02 • via Nuitee
J
JDV1978 • family_with_children • ca
9
2026-04-01 • via Nuitee
N
Niusha • solo_traveller • ca
10
2026-03-30 • via Nuitee
N
Natalie • couple • ca
10
2026-03-28 • via Nuitee
I
Ignatius • family_with_children • ca
8
2026-03-20 • via Nuitee
W
W6624ATharryk • Business
2
Horrible
Pros:

First time experience in my life the owner of this hotel abuse me verbly because when staying in this hotel in the room i find holybook of hindus and i find out someone wrote some wrong word on it and when i take this holy book to hotel reception owner call the receptionist and she give the ohone to me and he abuse verbally and also try scare me he said i m the owner of this hotel i gonaa do anything to u. Canada is free country everyone has right to follow any religion they but last night i experienced this thing i m sikh and reason i want to gave the holy bhagvat geeta to reception because its like some one try to disrespect this holy book but owner patel accused me so i suggest take other hotel he thinks he is above from law he can do anything the receptionist also witness this incident

2026-03-19 • via Tripadvisor
S
Shyanne • family_with_children • ca
5
No hot water for shower/bath and sink, went to boil water in the keurig there was an old pod inside needless to say,
2026-03-19 • via Nuitee