Hampton Inn & Suites Palestine

Hotels
•
Hampton Inn
8.5 (216 reviews)
2700 South Loop 256 , Palestine , US
+1 903-723-0016

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly and helpful staff
Comfortable beds/mattress
Convenient location
Responsive service (e.g., mailed pillow, anniversary bouquet)
Cons:
Pool closed/advertised but not available
Noise from other guests
No highway signage/difficult to find
Pillows felt cheap
Smoking/elevator smelled like weed
At least one lost reservation reported

Categories

Cleanliness
9.8
Multiple guests described rooms as extremely clean and repeatedly mentioned clean, comfortable rooms; overall cleanliness was a clear strength.
Service
10
Numerous positive comments about staff being friendly, helpful and responsive (manager arranging mailed pillow, anniversary bouquet, top-notch service); service is a standout.
Location
8.2
Generally praised as convenient and easy to find once located, but a few guests noted the property sits off the road with no highway signage making initial arrival difficult.
Room Quality
8
Beds and mattresses were frequently described as comfortable, though some guests noted cheap/thin pillows and noise from other guests affecting the room experience.
Amenities
6.5
Significant negative feedback: pool closed permanently despite being advertised, reports of smoking and elevator odor; amenities were the weakest area.
Value for Money
8.7
Several guests said the property met expectations for the brand and would return, indicating good perceived value overall.
Food and Beverage
8.5
Breakfast/buffet was generally acceptable with minor personal preferences (bacon vs ham, grits vs potatoes) but no major complaints about food quality.
Overall Experience
8.3
Overall stays were positive with return customers and praise for staff and cleanliness, tempered by issues like lack of pool, occasional noise, and signage/arrival friction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Welcome to Hampton Inn & Suites Palestine!

Daily Hot Breakfast and Free High-Speed Internet
Start your day right with our delicious hot breakfast and stay connected with our complimentary high-speed internet access throughout your stay.

Comfortable Guest Rooms with Modern Amenities
Relax in our guest rooms equipped with a flat-screen LCD TV, microwave, and mini-refrigerator. Upgrade to select rooms for extra comfort with a chair, ottoman, and sofa bed.

Convenient On-Site Facilities
Maintain your fitness routine at our on-site fitness center and take advantage of our laundry facilities for a hassle-free stay.

Experience the best of Palestine, Texas with us at Hampton Inn & Suites. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYR

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 216 reviews
Cleanliness: 9.8
Service: 10
Location: 8.2
Room Quality: 8
Amenities: 6.5
Value for Money: 8.7
Food and Beverage: 8.5
Overall Experience: 8.3
A
Angela • couple • us
10
Great Hotel
Pros:

The hotel was in a great location. The room was extremely clean. The bed was comfortable and the staff was top notch! They were so friendly and helpful. I will definitely stay here again

Cons:

Nothing

2026-10-28 • via Nuitee
M
Matthew • couple • us
10
Pros:

It was our 27th wedding anniversary. It made it so very special having a kind, unexpected bouquet of flowers in the room.
It happened only once before. It was our 13th. We were staying at Lake Tahoe.
This was such a warm and inviting touch. Many, many thank you to the whole staff.

Cons:

Really? What was there not to like? Everything was awesome.

2026-10-26 • via Nuitee
K
Kathy • family_with_children • us
10
2026-10-12 • via Nuitee
M
Melanie • couple • us
10
2026-10-12 • via Nuitee
C
Cynthia • couple • us
9
2026-09-11 • via Nuitee
J
Jimenez • extended_group • us
9
Pros:

Muy bien me gustó mucho

2026-09-05 • via Nuitee
J
Joni • couple • us
10
Pros:

Husband accidentally left his personal sleeping pillow when we checked out and didn’t realize it until we arrived home. I called the hotel and the maid had brought it to the front desk. The manager told me they would mail it to us immediately. Great service!

2026-08-31 • via Nuitee
S
Stephen • couple • us
9
Hampton Inn always meets overall expectations for me.
Pros:

It was ok. I would rather have bacon than a thin sandwich style package ham, and grits instead of potatoes. Just my preference, nothing was wrong with the buffet.

Cons:

The pillows felt a bit cheap. I prefer larger and a fuller firmer pillow.

2026-08-16 • via Nuitee
D
Darron • family_with_children • us
10
2026-08-10 • via Nuitee
P
Paige • couple • us
7
Pros:

Clean and in a convenient location

Cons:

It was hot

2026-08-03 • via Nuitee
T
Tammy • couple • us
10
I will be a return customer
Pros:

The staff was very nice

2026-07-16 • via Nuitee
D
David • solo_traveller • us
1
Pros:

Nothing

Cons:

Lost my reservation

2026-07-16 • via Nuitee
K
Kathleen • couple • us
8
Cons:

I was disappointed the pool is closed permanently.
It's one of the reasons we wanted to stay at this property. You need to take it off the website

2026-07-12 • via Nuitee
R
Ronnie • couple • us
10
2026-06-29 • via Nuitee
K
Kee • couple • us
9
All in all we had a very nice stay.
Pros:

The location was easy to find. Room was comfortable, especially the mattress. Would love to know the brand of mattress.

Cons:

Other guests were a bit loud especially at late at night and very early in the morning. We saw a group of young people gathered in the back corner of the parking lot talking and laughing when we came back from an excursion about 10 PM. Made us a bit nervous so we made sure our car was locked up before going inside through the side door.

2026-06-28 • via Nuitee
K
Kate • extended_group • au
8
2026-06-20 • via Nuitee
M
Marissa • couple • us
7
Hotel room was nice but wouldnt stay agaim.
Pros:

Staff was responsive. Room was clean and comfortable.

Cons:

No pool, but was advertised that it had one. Lots of people smoking. Elevator smelled like weed.
Very noisy.

2026-06-08 • via Nuitee
D
Doak • solo_traveller • us
10
2026-06-01 • via Nuitee
D
David • couple • us
10
2026-06-01 • via Nuitee
S
Shana • solo_traveller • gb
10
2026-05-31 • via Nuitee