Radisson Collection Hotel, Royal Mile Edinburgh

It was closed your Pic was from a year ago it is covered in scaffolding and not open for 6 months
I paid in advance and had to pay again at a sister Hotel (Raddisson) who demanded £2900. when I had pd over £3400 to Expedia.
When can I expect my money back ?
Overall a disaster by Expedia No info on change of hotel and you still advertise the one I booked as open ???
George Kennedy Bettex@mac.com Tel 07785316171

Wonderful location, comfy towels, excellent breakfast. Great atmosphere. Quiet. Restaurants right next door. Large bathtub.

The hotel was closed on the dAY of arrival,

The hotel has been closed for sometime for extensive work to the building. The hotel only rang us the day before to tell us and hotels.com are still selling rooms. Please check…..

Disappointing, we booked for radisson collection and received a call day before saying due to building work we were being moved to radisson blu, we were told our room would be upgraded 2 levels to a premium and we would get free parking so thought that was reasonable. My expectations for what we paid were pretty high, over £400 for 2 nights inc breakfast, What we got was distinctly average and no where near worth what we paid. The room was cold, dark and very dreary, no remote for TV, no milk for tea/coffee, no mini bar, no walk in shower, just a bath with shower in it. Staff at reception were pleasant and friendly so no fault there at all. Breakfast again disappointing, had to send back as it was cold for reheating! We paid extra for breakfasts but were so disappointed on the Saturday we went elsewhere on the Sunday! I’m honestly not one for complaining and had we only paid maybe £100 -£150 it would have been ok, however for what we paid s it was so disappointing, would not recommend at all!

To whom it may concern,
I booked your 5 * Collection hotel in Edinburg for a high price, without realising that as the NHS worker I have a discount. I was advised that I could get an upgrade due to this and rebooked again. Then I was told that your Collection hotel will be still closed at the time of my stay. So I was rebooked at the Radisson Blue, which was disappointing in itself as this is 4* hotel. I was promised further upgrade if available. The hotel was empty on the day if our arrival. I asked reception for the promised upgrade but was told that this was already done. The room was a suit, which I was promised initially but see the photos below please. Stains, scratches, really not something that you expect when you intend to stay in a 5* hotel and especially when you pay for it! Disappointing even more knowing that the hotel was empty and closed for long periods of time due to SARS-CoV2 pandemic and at least stains could of been cleaned!
Friendly staff at the breakfast though!
Kind regards,
Dr Asatiani

Great stay. Team on point throughout the difficult Covid period

Everything was perfect. Reception Staff were friendly and very helpful even when I collected my car from the sister hotel Radisson Blu car park. The room and location were excellent. Breakfast and the lady in the breakfast room were lovely. I would definitely recommend and stay again.

No bar or restaurants open. A bit too modern for me. A bit stark

Straightforward and welcoming despite all the COVID hurdles

Everything was fantastic, the staff were great. They were so helpful, attentive and friendly, anything you needed they got it. The cleanliness of the rooms and public bathrooms in the hotel were outstanding really surprised in the best way possible. The beds were comfy, you can cast Netflix and Spotify to the tv so you are always entertained in the room. 10/10 stay and will definitely be visiting again.

Room was spacious, comfortable and clean. Bed and rainfall shower were particular highlights. Location was perfect for a city centre break with little to no noise from outside heard.
Reception staff were polite and helpful as were waiting staff in restaurant. The only improvement that could be made would be that service at breakfast was a little slow but staff were keen to apologise and rectify this when it was raised.

Beautiful hotel in an ideal location for exploring Edinburgh. Check in was friendly and quick. Our room was on the third floor overlooking Victoria Street. Very quiet. A small room but with plenty of space and good storage. The bedside tables are rather low but we found we adjusted to this. Bathroom is lovely with a fabulous walk in shower with rainfall head. Felt very high end. Super comfortable beds with soft linen, good pillows and a duvet that was cosy but not heavy. Air conditioning in the room was a bonus. Car parking was at the Radisson Blu hotel resulting in a short walk up the Royal Mile. Covid meaures were good throughout the hotel but meant that the bar was not open for evening drinks. Not major but would’ve been nice to relax with a drink in the evening without having to leave the hotel. Would definitely recommend this hotel and will definitely be back.

Not particularly happy with the fact that although the hotel had been booked since January we were not informed that there would be no facilities open at the hotel and also not told at check in also when emailed the fact it was a special birthday celebration no effort was made although they said they would if they could the hotel certainly wasn’t full we struggled to find anywhere to eat first night

Overall a great hotel, just some building works starting early morning opposite the room.

Our stay was very good as we should have been on a cruise for my husband’s 60th but this was cancelled due to Covid. The hotel was excellent & in a prime location for the Castle & the Royal Mile. The only negative was the main restaurant & bar was closed, which would have been good to know in advance as we then had to go out each night for dinner and we had planned to stay in the hotel for meals

Lovely hotel but we booked this hotel as it had a nice bar, so if we had any problems accessing the local bars due to Covid 19 we would have somewhere to go. Unfortunately when we arrived to check in we were told the bar was closed by could use the Radisson Blu bar, this was disappointing but not a problem! Come 1930 we were struggling to access local bars so went to the Radisson Blu bar to be told that it was full and could not get a drink. I appreciate that during these times (Covid19) things are very different but if we had been told the bar would be closed we would of chosen another hotel. We also booked breakfast in the hotel for the Sunday morning which was lovely and very well organised but were then charged for 4 breakfasts instead of 2, which has now been refunded. We have used the Radisson hotel on numerous occasions without any problems but were very disappointed on this occasion.

Room was perfect, clean tidy and modern, service at reception was hassle free,polite and quick.
Our only disappointment was the bar bein closed,Which wasn’t stated when we booked. We were directed to the sister hotel where the bar was open but on arrival we’re turned away as bar was full and staff not very helpful! No option to book a table either

Hotel was nice and room good size. Breakfast good but a little limited, but overall we had a great stay

Lovely hotel in a great spot. Room could not be cooled with the AC. Also disappointing they Spa was not open as this was a reason for booking and there was no announcement of the facility not being available at booking.