Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise issues
Cleanliness concerns

Categories

Cleanliness
6.89
Several remarks on the room being dirty and mould present in the shower.
Service
9.36
The staff received positive remarks, consistently described as great and lovely.
Location
9.4
Multiple reviews highlighted the excellent location close to Surfers Paradise and attractions.
Room Quality
7.85
Mixed feedback on room size and amenities, some positives, but issues with noise and cleanliness.
Amenities
7.38
Amenities had some positives; however, the pool area was described as run-down.
Value for Money
9.34
Guests felt they received good value for their stay, particularly given the location and spacious rooms.
Food and Beverage
8.89
No specific feedback, assumed standard quality for this hotel tier.
Overall Experience
8.86
General consensus indicates a good experience with a few notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:35

Property Description

Modern Boutique Accommodation
The Island in Surfers Paradise offers modern boutique accommodation with air-conditioned rooms featuring balconies with stunning city, mountain, or pool views. Each room is equipped with a flat-screen TV, kettle, and a private bathroom with complimentary toiletries.

Vibrant Dining and Entertainment
Guests can unwind at the popular Rooftop Bar or indulge in delectable dishes at Goldie restaurant and bar. The hotel's sun terrace and pool provide the perfect spots to relax. Additionally, the bustling nightlife, eateries, and shops of the Gold Coast are just a short stroll away.

Convenient Location
Situated in the heart of Surfers Paradise, The Island is conveniently close to attractions like the Casino and Pacific Fair Shopping Centre. With free WiFi and Gold Coast Airport nearby, this hotel offers the ideal blend of comfort and convenience.

Ready to experience the vibrant charm of The Island? Book your stay now and make unforgettable memories!

Important information:

Please note that there is a 1.6% surcharge when you pay with a Visa, Mastercard or American Express credit card. Please note that The Island does not accept cash as a form of payment.

All guests must present a valid credit card and photo id on arrival at the hotel to check in. An AUD 100 per night pre-authorization will be held for incidental charges.

Guests under the age of 18 can only check in with a parent or official guardian, Over the Schoolies weeks held annually on the Gold Coast, 21yrs is the minimum age of check in.

Please note that this property has a strict 'No Party Policy'.

We do not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. We do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. We reserve the right to refuse entry to guests who are school leavers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Bar is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Location

Guest Reviews

8.5
Based on 2298 reviews
Cleanliness: 6.89
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 8.86
J
Judy • couple • nz
7
Good location, pricy
Pros:

Didn't have Breakfast,

Cons:

Loud music till late

2026-10-14 • via Nuitee
M
Morrel • couple • au
9
Everything was great exactly what I expected good value for money. The only downside was the pool being out of action. T
2026-10-12 • via Nuitee
L
Lauren • family_with_children • au
1
POOL IS UNDER CONSTRUCTION
Pros:

Look if your were a hen or buck or had a function sure convince would be a plus however everything else was poor to average

Cons:

Immediate upon entry I was met with a huge construction site of a pool area which was really the only draw card for us as the kids wanted to use the pool while we had cocktails and relaxed so before I even checked it was a disappointment from there and never really improved, there was no indication of no pool facilities by booking.com or in the hotel’s correspondence with us. 0/10
Was then comped a couple cocktails and a room upgrade and late check out 5/10 honestly I just wanted a refund and go somewhere else because with 3 kids sitting poolside was my only vision of this weekend.
** note the remainder of the review would be tarnished from the above disappointment.

Room upgrade appreciated but holy shit it’s loud, no sound proofing at all from the outside world, I expect to hear noise but this was next level, I was woken up by someone shouting from the street below (I was level 7) at 3am to what I can only describe as feeling like they were inside the room with me. It is an older renovated building I don’t know if there would have been anything they could have done but … ensure you take noise cancelling earphones. Bathroom was fine, would have been great if they had given the grey grout a scrub at least once since they opened, I could see 3 different colours of mould.

The rooftop bar is more of a terrace of the pub below it’s also on the 2nd level so not exactly “rooftop” if you’d think the building is 10 stories.
Looks great visually however the bar staff were less than enthusiastic with service when making our cocktails despite being there early as we had the kids with us, ordered the pizzas however after 50min had to ask where they went.. we ordered a pizza “they don’t make” despite it being on the menu displayed at the bar and seemingly the pizza just never made it to the kitchen.., bar manager seemed nice in apologising also I did manage to tell him we were less then impressed as we had just checked in with instant disappointment already..

2026-10-12 • via Nuitee
S
Sarndra • couple • au
8
Great stay but very old.
Pros:

Easy access to everything

Cons:

The noise at night.

2026-10-12 • via Nuitee
J
Janece • couple • au
8
The staff were very pleasant and the room was very comfortable.
Pros:

I really liked the room. It was very wide: it was a superior twin room and had 2 queen beds. It had an ironing board & iron which I needed badly, and it had everything I needed for an overnight stay.

Cons:

I am not a fan of Surfers Paradise, but I was there for a birthday party. The view was pretty awful: lots of scyscrapers that needed a facelift and a few cranes.

2026-10-11 • via Nuitee
J
Jill • couple • au
7
Nice staff, great location, very clean. Great if you want to be in the hustle and bustle.
Pros:

Good location. Very clean. Generous sized rooms.

Cons:

Can be noisy overnight as it’s in the heart of surfers. Music can be loud and trams running. Pool out of order when we were there which was disappointing.

2026-10-11 • via Nuitee
R
Randall • couple • au
4
Disappointing with 3 x nights - no sleep.
Pros:

Room design - lovely
Staff - Friendly
Dining Options - Great

Cons:

Noise Level - Extreme - Music loud, NO sound proofing which caused lack of sleep every night until later in the evening (after 11pm - Midnight)
Air Conditioning - Not working - extremely hot which required balcony doors be opened for ventilation & air which didn't help with the noise issue. We arrived Thursday pm; staff were advised Friday regarding the air conditioning issue.

2026-10-11 • via Nuitee
C
Catherine • couple • gb
4
Disappointing! Good location but grubby and expensive.
Pros:

Good location

Cons:

Rooms and facilities were grubby.

2026-10-07 • via Nuitee
S
sarah • couple • au
10
très reposant, avec des gens incroyables
Pros:

le personnel a étaient d’une gentillesse incroyable surtout léa, vraiment des gens qui ont l’air d’aimer leur travail, toujours disponible, les chambres était vraiment confortable

Cons:

tout était parfait

2026-10-07 • via Nuitee
B
Brian • solo_traveller • au
9
Great location, very clean and quiet
Pros:

Easy check in. The room was spotless and very quiet. Great view and in an excellent location in the heart of Surfers Paradise. Very easy to get around. Would recommend for mid value accommodation

2026-09-17 • via Nuitee
A
Ayah • extended_group • au
9
9/10 stay. PRIME location. Great value. Clean, elegant, chic. Would definetely come back here.
Pros:

The staff were EXTREMELY helpful.
We were really desperate for early check in and Anusha/Anushka gladly tried her best to get us in as early as possible with our circumstances. Beyond impressed with how helpful she was with her recommendations for other things too :)) Everything else was also perfect. They were very facilitiating to what we wanted and the location of this place is PRIME. It was clean, efficient and elegant.

Will be recommending this place to anyone coming to gold coast in future.

Cons:

The sink did get clogged at times, along with the shower. I raised this to the desk and they didn't try to compensate me so in future I would appreciate it being solved and that we get moved. This did disadvantage us when using the sink.

2026-09-15 • via Nuitee
C
Charlotte • couple • au
10
2026-09-14 • via Nuitee
Y
Yaz • solo_traveller • au
10
2026-09-14 • via Nuitee
R
Rob • couple • au
10
2026-09-14 • via Nuitee
M
Marcia • couple • au
9
Very happy! Would stay there again 💛
Pros:

Great location!
Modern beach vibe interior.
Pleasant accommodating staff- Michael in particular!

Cons:

The pool was being renovated

2026-09-09 • via Nuitee
T
Tayla • couple • au
8
Good stay, great location
Pros:

The complimentary chips, the balcony views on level 9, comfy bed and pillows

Cons:

Sand in the shower and some poor pluming

2026-09-09 • via Nuitee
P
Pauline • couple • au
7
Good place for the location. Rooms were outdated and the bathroom was so small. Overall you get what you paid for
Pros:

It’s in the city and close to the beach.

Cons:

That the smell was overpowering when enter the room.

2026-09-06 • via Nuitee
D
Dawn • couple • au
8
2026-09-05 • via Nuitee
N
Natasha • couple • au
5
One night only
Pros:

Location is good

Cons:

Noise - from people in the next room, people above us, street noise and rooftop bar

2026-09-05 • via Nuitee
M
Marc • solo_traveller • ch
10
2026-09-04 • via Nuitee