Hotel 27 by LuxUrban

1-Star Review

This was the worst hotel experience I’ve ever had. There was incredibly loud construction right outside my window from midnight to 9am every night, and I couldn’t sleep at all. When I asked to switch rooms, they refused.

The cleaning service didn’t restock basic toilet paper, and I ended up having to use facial tissues in the middle of the night because it was too late for me to ask for more. The original 2 rolls in the room were used and 90% finished when I arrived on my first day.

The walls were paper thin, and I was constantly disturbed by doors slamming all night long. On top of that, they didn’t accept American Express, which was the only card I had on me. Because of this, the front desk assumed I was leaving and didn’t give me a room key.

Their concierge never notified me when my food arrived, and their phone system was down, so I couldn’t reach anyone at the front desk. I even tried calling their 1-800 number and was kept on hold for 20 minutes before being disconnected.

There were about 8 holes in the walls from art they took down that they didn’t even patch up.

Everything about the stay was frustrating, from the lack of sleep to the poor communication and service. I would never stay here again or recommend it to anyone.

DO NOT COME TO THIS HOTEL. There are so many in the area, and any money you may save by getting a cheaper room in this hole is not worth it.

My room was in the ninth floor, and it was incredibly noisy and incredibly cold. I could deal with this, but then on my first night (around 12:30 AM) I found so many bed bugs in my bed. When I complained in the lobby they switched me to another inferior room.

The next day I talked to the manager, and he was apathetic at best. He seemed to imply that I could be making what happened to me up, until I showed him the video I took of the bugs and he switched his tone up a bit. I also asked for further compensation, and he sarcastically said “I assume you want money?”, as if I was some sort of opportunist for asking for something for my troubles. He told me that another manager would reach out to me through email, and so I waited.

This other manager eventually sent me such a disappointing response, one where he:

Implied that there was only one bug
Copied the first paragraph of the wikipedia page for mites
Seemed to think that they had no control over the fact that there were bugs in my bed
Did not offer any extra compensation
I sent a reply, and to this day, this person has not written back. The rest of my stay was soured by this event. The cleaning staff was nice, but that’s about all I can say for this hotel. They also charge you per bag you leave at the front desk if you need to go somewhere after checking out, something other hotels

Great

Good

They say the first impression is the last impression. So true about this hotel! Your first impression is formed when you try to find the hotel. It's surprisingly hidden under big, bold signs of 'Psychic Reading' on the door. It didn't bother me much as I thought it's the inside that matters. Things got worse when I saw the room. The college dorms/hostels are more lavishly furnished than this place. It was simply atrocious. To make matters worse, the window air conditioner will make loud noise every minute. Asked for a different room and was told none is available. Asked for the manager and no manager is available. A completely callous attitude towards guests. Had to turn the AC off to be able to sleep at night. When I asked for manager's phone number I was given the general email address of the hotel. In other words, they could care less for you.

I generally don't like to write negative reviews. But this experience made me realize that I'd be doing my fellow travelers a disservice if I didn't warn them about the perils of staying at this hotel. Avoid this place like plague!!

Good

Everything

Great location. Spacious room.

The front staff was extremely accompanying and kind. Made the stay as amazing as it was.

This property is in a great location, priced well for a family, but it is very basic. No central HVAC (it had a window unit for AC and heat), the floor was uneven in spots and the furniture was very thin and unstable.

Customer service was good. Property needs upgrading

The property is in an amazing central location. The desk staff were sweet as well as the cleaning team. There didn’t seem to be any noticeable security, but I did not have any problems. The room was adequate, but the walls were thin and there was no double glazing on the window, making it noisy and chilly. There is no central heat, but a plug in heater was provided. I slept in a fleece jacket. The bedding was clean, but thin and not great quality. There was a microwave and a two plate stove plus a kitchen unit with a sink. The top drawers of the unit were missing however and the sink drain did not connect to anything/was not plumbed nor were the taps. There were also no mugs, bowls, pots or utensils to make the use of the microwave or stove top practical. The only light fitting was a bright fluorescent one. The bathroom was very clean and had a nice shower.
Overall this is actually a reasonable option if you are on a budget, considering the area, but the room is not for hanging out in as it’s neither cosy nor comfortable.

The hot water took for ever to came out in the shower

The rooms are small; but, it was perfect for me as I traveled solo. Its location is perfect as you are close to Empire State Building & a quick subway ride or cab will take you to Central Park which is around 58th Street and 6th Avenue. If in good shape, walk on 5th Avenue and the Plaza Hotel is on the left & across the street Central Park South is Central Park. It’s worth going there! You are also close to Gramacy Park & 23rd Avenue & 6th or 7th Street u will find the iconic Chelsea Hotel. There are great restaurants down there also. I had a great stay! And would come again! It’s totally reasonable if you are on a severe budget as I am! Good luck in choosing your hotel!

Great service staff are excellent highly reconmend this hotel

great staff. thank you.

It’s a little hard to find. In a great location short walk to subway.

Moved from other property. Room was nice but no phones working to reach front desk. Grumpy check in staff.

Pros: Clean, affordable and Safe.

Cons: Thin windows, basic.