The Samuel Ryder Hotel St Albans, Tapestry Collection Hilton

Very mediocre rooms for such a large price tag, only 1 set of towels between the 2 of us

Aircon froze us at night and not clear how to turn it off

Nice clean comfortable room. Would stay again. Great location.

A fantastic hotel with great staff. The only negative issue was the cooked breakfast. The sausage was very odd and the fried eggs were over-cooked.

Staff were really attentive. Only challenge was the parking but having a local safe area to park was a great addition.

Everything was fine but it was a little bit damp in the room.

Great location 8n the centre of St Albans. Allow time to arrive due to limited space to park and check in. Breakfast is good and worth paying for.

Lovely stay with friendly staff

Positives - staff were very helpful and ensured we had a disabled parking spot saved with cones.

Negatives - decor and paintwork in rooms is quite marked/well used. It’s an old building so it’s not quiet, expect to hear the cleaners early outside the door and also floors/rooms above you, you can hear everything. This disturbed sleep at 3am for an hour, had to call reception to call the room above in the end.

Overall, an ok stay but probably won’t return.

Lovely stay, staff were excellent and very accommodating. Great location for St Albans

I didn’t try any of the food / drink options but the room was great. Lovely large tv and comfortable bed. A handy master switch for coming and going and very clean and spacious.

From what I saw. St Albans is a lovely little city and I was very happy with my choice of hotel

Disappointed with our stay here.
Receptionists were helpful during check in and with local information. Parking on site which is good.
Room was ok pretty basic and boring considering the history of the building. Complementary tv, coffee and biscuits but a bottle of water would have been good as well.
No smart TV and the HD channels were muted for some reason. So had to watch in SD.
Shower was nice but had my pet hate of a build up of limescale on the nozzles so this reduces power, obviously not properly cleaned or inspected.
But the biggest issue was the sleeping, bed was awful and noisy, any movement and it creaked as well as our room being next to the some sort of air conditioning shed which was directly next to our window constantly making a noise. We had little sleep.
Unfortunately it was too late at night to make a change when we discovered these things after getting into bed.
Left feedback at reception but no response from the management.

B

Superb place with character and great location

The staff was wonderful. Room

Very friendly customer service
Check in was easy
Good area

Nice and modern

Fascinating history. Excellent location. well maintained. friendly and knowledgeable staff

A very well located hotel. Close to all the amenities in St Albans including the Cathedral.
Good car parking too.

Stayed here one night as a Hilton Honors Gold member. We have stayed previously, but were allocated a room on the top floor (which was better than a ground floor room). This time we were given a room on the ground floor (which was noisy due to footsteps above). The breakfast was good and plentiful. Service from the team was excellent and friendly. Breakfast staff were a bit junior and could be more warm and welcoming.

Two negatives of the stay: a) the hot water doesn't really get hot; b) the noise from above was quite annoying when we wanted to chill before checking out.

A good quality room with excellent furnishings. A fridge would be helpful for the complimentary bottles of water offered to Hilton Honors guets.

Would only stay again here if a decent rate was available (we paid £199 for a king room which wasn't really good value for money).