Fitz Tunica Casino & Hotel, Trademark Collection by Wyndham

Hotels
•
Trademark
7 (642 reviews)
711 Lucky Ln , Robinsonville , US
+1 662-363-5825

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, accommodating front desk staff (notably Angela)
Good location / connected to casino
Some guests reported clean rooms and restful sleep
Generally well kept public areas for some reviewers
Cons:
Dirty rooms, stains, odors and insects reported
Missing in-room amenities (no fridge, no coffee maker, no safe)
Bathroom and shower problems (water pressure/temp, missing holders)
Closed pool, breakfast not served at times, booking/charge issues

Categories

Cleanliness
5.3
Multiple reviews report dirty rooms, stained sheets, foul odors (marijuana, stale), spiders, and unwashed-smelling pillows — cleanliness is below expectations.
Service
9.5
Several guests praise a very helpful, friendly front desk (notably 'Angela') and accommodating staff; a few mentions of unfriendly encounters but overall service performance is strong.
Location
9.5
Many reviewers cite a great location and value the connection to the casino — location is a clear positive.
Room Quality
5.7
Multiple room issues reported: poor bed making, deep/awkward tubs, loud AC/thumping at night, shower and plumbing problems — room condition is subpar in several stays.
Amenities
5.4
Frequent complaints about missing in-room amenities (no refrigerator, no coffee maker, no safe), lack of luggage carts, closed pool and limited complimentary beverage service.
Value for Money
7
Mixed signals: some finds rooms and prices reasonable, but unexpected charges, lack of compensation for booking issues, and service gaps reduce perceived value.
Food and Beverage
6.6
Mixed feedback — some restaurants were praised, but instances of slow service, poor lunch experience, and missed/absent breakfast lowered scores.
Overall Experience
7
Overall mixed experience: excellent staff and location offset by cleanliness, room issues and limited amenities; results in an average overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Luxurious Casino Experience
Experience the thrill of a casino at Fitz Tunica Casino & Hotel, Trademark Collection by Wyndham. Located in Tunica Resorts, our 3-star hotel offers air-conditioned rooms with free WiFi and a private bathroom. Enjoy our on-site bar and restaurant serving American and Pizza cuisine, with options for vegetarians, dairy-free, and halal diets.

Convenient Amenities
Our hotel provides a 24-hour front desk and an ATM for guests' convenience. Whether you're here for business or leisure, we ensure a seamless stay with our attentive service and essential facilities.

Prime Location
Situated just 45 km from Graceland and 46 km from Memphis International Airport, our hotel is easily accessible for travelers. Explore the vibrant surroundings and then retreat to the comfort of our welcoming accommodations.

Book your stay at Fitz Tunica Casino & Hotel now for an unforgettable experience!

Important information:

Pets are not allowed. ADA defined service animals are welcome at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Guest Reviews

7
Based on 642 reviews
Cleanliness: 5.3
Service: 9.5
Location: 9.5
Room Quality: 5.7
Amenities: 5.4
Value for Money: 7
Food and Beverage: 6.6
Overall Experience: 7
G
Ginger • couple • us
7
It was convenient & tunica would do more business with a few changes
Pros:

Buffet was moved due to remodel. Food was not great. Rooms should have refrigerators for water
We spent 3 nights at treasure bay in biloxi. We had a frig. Room had a balcony. Snack was left for us. Room was same price. Room should have another chair.

Cons:

Read above

2026-11-07 • via Nuitee
A
Alexis • solo_traveller • us
9
I had a great stay
Pros:

Everything

Cons:

Nothing

2026-11-06 • via Nuitee
T
Tia • couple • us
10
Amazing!
Pros:

The woman who checked me in was so sweet and accommodating. Their system was down and preventing check in but she figured out manual ways to help the growing line of customers in a timely manner. And she did it all with a smile. She is such an asset to this company. I think her name was Angela.

2026-10-28 • via Nuitee
C
Crystal • couple • us
10
Perfect get away for us.
Pros:

It’s was comfortable, friendly staff, clean, great location. Just loved it!

Cons:

Nothing

2026-10-22 • via Nuitee
A
Allen • couple • us
10
Pros:

Nothing

Cons:

Everything

2026-10-20 • via Nuitee
D
Deanna S • solo_traveller • us
2
Pros:

I don't know I never got past the front desk.

Cons:

I don't like the fact that you can't have a person that's under 21 to go to the hotel. They should at least have it 18 and up should be able to go to the hotel. I don't like how the parking lot is set up. I do not like how they don't have any carts for you to put your bags on. If I was to come back I wouldn't book here.

2026-10-18 • via Nuitee
D
Dem Boyz • solo_traveller • us
7
Pros:

Clean good people around

Cons:

No refrigerator in rooms had to keep getting out to buy stuff in order to to get something cold.

2026-10-15 • via Nuitee
C
Cilla • extended_group • us
1
(Once I got to sleep), spiders in sink, poor hotel stay.
Pros:

Sleep

Cons:

Restroom stink like p, tub to deep. Bed poorly made.stale smell. Pillows stink like unwashed head.be

2026-09-19 • via Nuitee
T
Truman • solo_traveller • us
8
Pros:

Location was good

Cons:

Slick floors in bedroom and bathroom

2026-09-05 • via Nuitee
E
Ezell • solo_traveller • us
8
2026-08-31 • via Nuitee
J
Julius • extended_group • us
3
Not what we expected.
Pros:

Not much. Friendly Front Desk Staff.

Cons:

Breakfast was not served the day we checked out. Paid for three adults, only had towels for two. Desk lamp didn't work.
Had 2nd reservation for return home after visiting sick relative. Second room: Same towel situation. Bathroom did not have a toilet paper holder. Toilet paper was on the sink where you could not reach it. This is a hard situation for handicap people. This is a handicap room.

2026-08-30 • via Nuitee
K
Kay • couple • us
10
Our new place to stay in Tunica
2026-08-29 • via Nuitee
R
Ronald • couple • us
2
Room was dirty
Pros:

Not much

Cons:

It was dirty

2026-08-24 • via Nuitee
S
Stennis • solo_traveller • us
4
2026-08-20 • via Nuitee
J
Jacobs • solo_traveller • us
4
Pros:

RESTAURANTS FOR WAS GOOD.

Cons:

NO COFFEE MAKER,NO SAFE DEPOSIT BOX,NO REFRIG, SHEETS HAD HOLES AND STAINS ON THEM. THE LACK OF CASINO WAITER AND NO COMPLIMENTARY SODA/ COFFEE MACHINES WITHOUT WAITING ON VERY FEW PEOPLE TO TAKE YOUR ORDER!!!

2026-08-14 • via Nuitee
R
ramona • couple • us
8
I will come back again
Pros:

Well kept

Cons:

The pool was still closed

2026-08-07 • via Nuitee
R
Reggie • solo_traveller • us
3
Pros:

Location

Cons:

Hotel smelled like Marijuana. Shower was not clean. Air conditioner made loud thumping noise all night

2026-07-24 • via Nuitee
A
Anthony • couple • us
3
Could have been at a better hotel/casino.
Pros:

The comfort of having the hotel connected to the casino.

Cons:

The staff wasn't very friendly upon checking in, the casino was alright except for the place we ate lunch at. We had to stand at the register for a few minutes while the employees complained about their paychecks. Then it took even more time to get our food from Fudruckers. Overall experience I won't be staying there again.

2026-07-23 • via Nuitee
C
Cleta • couple • us
9
It was a nice stay . Slept really well . Everything was clean and neat
Cons:

Not very good facilities for handicap . To long a walk to casino floor if you don’t get handicap room and I didn’t .

2026-07-20 • via Nuitee
H
Hill • solo_traveller • us
9
2026-07-15 • via Nuitee