Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Decent value for money
Cons:
Outdated rooms
Noise disturbances
Limited breakfast quality

Categories

Cleanliness
7.05
Some reviews mention older carpets and outdated facilities affecting cleanliness perception.
Service
8.55
Several reviews highlight the friendly and helpful staff.
Location
8.55
The hotel is praised for its central location and easy access to nearby attractions.
Room Quality
7.05
Some reviews note that the rooms and bathrooms are outdated and noisy due to thin windows.
Amenities
7.75
Amenities like breakfast are decent, though some felt the selection was overwhelming.
Value for Money
8.05
Considering the location and service, guests find it a good value.
Food and Beverage
7.55
Breakfast quality was mixed, with some reviews indicating it could be improved.
Overall Experience
7.05
Mixed feelings due to room quality and disturbances, but positive service experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:26

Property Description

Luxurious Amenities
This hotel, nestled in the heart of picturesque Puerto de la Cruz, boasts a range of luxurious amenities for guests to enjoy. From a refreshing swimming pool to a convenient gym, we have everything you need to relax and rejuvenate during your stay.

Convenient Services
Our top-notch services include complimentary WiFi in common areas and free hairdryer rentals at the reception. We aim to make your stay as comfortable as possible by providing these thoughtful conveniences.

Perfect Location
Situated right next to the bus station, our hotel offers easy access to transportation and is surrounded by a variety of shops, bars, and restaurants. With everything just a short walk away, you'll have the perfect blend of convenience and relaxation at your fingertips.

Book your stay now and experience the perfect blend of luxury and convenience at our hotel.

Important information:

The hotel does not accept American Express as a method of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

7.7
Based on 4102 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 7.75
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 7.05
E
Enrique • solo_traveller • es
10
Pros:

La ubicación y el personal

Cons:

¿ ?

2026-10-13 • via Nuitee
R
Ravelo • solo_traveller • es
10
Pros:

La verdad todo maravilloso y la tensión exquisita repetiré me encanta ese hotel

2026-10-13 • via Nuitee
M
Mario • couple • es
10
Estupenda
Pros:

La increíble cercania de todo, tenia buenas vistas en la azotea, el personal muy amable, la habitación estaba muy limpia y muy comoda y tenia una buena tv. La comida estaba bastante bien y el personal del comedor eran de 10.

Cons:

Que fueran dos camas en vez de una doble.

2026-10-12 • via Nuitee
S
sandra • solo_traveller • fr
9
2026-10-12 • via Nuitee
M
Mendez • couple • es
8
Estubo bien.
2026-10-11 • via Nuitee
F
Fátima • couple • es
8
Pros:

El personal del Buffet muy amable y atento

2026-10-11 • via Nuitee
L
Laura • couple • es
1
2026-10-11 • via Nuitee
J
Joel • solo_traveller • es
1
2026-10-11 • via Nuitee
O
Ortega • solo_traveller • es
10
Relacion: Calidad media - Precio medio-alto
Pros:

Fué espectacularmente bueno el trato, con los camareros, camarera del restaurante y la limpiadora de la habitación

Cons:

No me gustó que no tuviera aire acondicionado ni calefacción en la habitación, no fué suficiente un simple ventilador

2026-10-11 • via Nuitee
F
Francisco Jose • extended_group • es
9
Muy buen Relación calidad precio
Pros:

La ubicación y el trato

2026-10-10 • via Nuitee
M
Manuel • solo_traveller • es
5
2026-10-10 • via Nuitee
L
Lazar • couple • rs
8
Odnos cene i kvaliteta perfektan
Pros:

Smesta je odlican za odnos cene i kvaliteta.

2026-10-09 • via Nuitee
A
Antonia • couple • es
10
Pros:

Muy céntrico la limpieza y la amabilidad del personal

2026-10-09 • via Nuitee
G
Gabriel • couple • ro
8
2026-10-09 • via Nuitee
J
José Jonathan • solo_traveller • es
1
Cons:

Muy antiguo falta ventilación falta de oxígeno mal olor de los baños carísimo la comunicación con el personal pesima

2026-10-08 • via Nuitee
D
Dirk Stephan • extended_group • es
8
2026-10-08 • via Nuitee
L
Luciana • solo_traveller • it
3
Purtroppo no
Pros:

Bella la vista dalla terrazza con piscina.

Cons:

La pulizia lasciava a desiderare, la prima notte mi sono svegliata con prurito e ho chiesto di cambiare stanza, la quinta notte abbiamo trovato una blatta in bagno, può capitare..

Consiglio di portare con sé i propri oggetti personali. Hanno delle regole non scritte per cui non sono responsabili degli oggetti lasciati in camera se non quelli chiusi in cassaforte.
Informatevi bene a riguardo, io ho dovuto compilare due moduli di reclamo e purtroppo anche esporre una formale denuncia.

2026-10-08 • via Nuitee
V
Victor Manuel • couple • es
9
Pros:

Los empleados del hotel son maravillosos, super amables y educados en especial Beatriz y Nico, siempre con una sonrisa. Relación calidad-precio expecionales.

2026-10-08 • via Nuitee
D
David • solo_traveller • es
7
Relación calidad precio ubicación genial
Pros:

Ubicación

Cons:

Bastante antiguo todo

2026-10-08 • via Nuitee
A
Angela • solo_traveller • es
10
Agradable
Pros:

Ubicación y limpieza

Cons:

Mucho portazo en la sexta planta con la puerta de salida!!!

2026-10-07 • via Nuitee