Best Western Plus Waynesboro Inn & Suites Conference Center

Hotels
•
Best Western Plus
8.3 (186 reviews)
109 Apple Tree Ln, I-64, Exit 94, Waynesboro, Virginia, 22980 , Waynesboro , US
+1 540-942-1100

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Conference space
Downhill skiing nearby
Cross-country skiing nearby
Hiking/biking trails nearby
Kayaking nearby
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good, convenient location
Large, comfortable rooms
Easy parking
Several guests reported very clean rooms
Cons:
Repeatedly poor breakfast quality and frequent outages
Serious cleanliness issues reported by some (dirty rooms, stains, moldy smells)
Occasional maintenance problems in rooms (closet, tub, outdated bathrooms)
Noise from road/parking lot at times
Slow/unpleasant check-in experiences reported by some

Categories

Cleanliness
7.4
Mixed reports: several guests praised rooms as very clean, while other reviews described very dirty rooms, stains/blood, and moldy smells. Serious isolated incidents reduce overall cleanliness score.
Service
10
Generally very positive: numerous comments about friendly and professional front desk and housekeeping staff and excellent customer service, with a few notes about unprofessional behavior at breakfast and a slow night-auditor check-in.
Location
10
Consistently praised: convenient location, close to restaurants and campus, easy parking and good area — a clear strength in reviews.
Room Quality
8.5
Mostly positive: many guests found rooms large, comfortable and excellent; some rooms need updating and there were occasional maintenance issues (closet door off track, flexible tub floor, outdated bathrooms).
Amenities
8
Mixed: convenient parking and usable on-site amenities, but reports of a dusty gym and inconsistent upkeep of public amenity areas.
Value for Money
7.6
Mixed perceptions: some find the property affordable and convenient, others feel breakfast and some services are overpriced for the quality delivered.
Food and Beverage
5.5
Notable weakness: repeated complaints about breakfast quality and availability (rubbery eggs, cold potatoes, stale cereal, frequent out-of-stock items), though a few guests enjoyed the buffet.
Overall Experience
9.4
Generally positive stays with friendly staff, good location and comfortable rooms leading many guests to say they'd stay again, tempered by significant negative food and occasional cleanliness/maintenance incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Indulge in Luxury Amenities

Experience ultimate relaxation with access to an indoor pool, a 24-hour fitness center, and complimentary buffet breakfast. Stay connected with complimentary wireless internet and unwind in individually decorated rooms featuring a pillowtop bed and entertainment options.

Perfect Venue for Events

Host successful events with 5500 sq ft of space, a ballroom, a conference center, and 7 meeting rooms. Enjoy convenient amenities like a 24-hour business center, express check-out, and free parking, making your event seamless.

Explore Local Attractions

Conveniently located near galleries, theaters, museums, and vineyards, indulge in local culture. Situated in the mountains, yet close to the city, Best Western Plus Waynesboro Inn & Suites Conference Center offers the best of both worlds. Book now for an unforgettable stay.

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SHD

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 80

  • Pets

    Pet max weight (per pet) in kg is 36

  • Pets

    Pets allowed

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 186 reviews
Cleanliness: 7.4
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 8
Value for Money: 7.6
Food and Beverage: 5.5
Overall Experience: 9.4
R
Ruby
6
Pros:

Good location

2025-10-13 • via Nuitee
G
Gabriele
6
Breakfast was terrible.
Pros:

Rooms are clean but need to be updated. Bad lighting. Seemed like lights were missing in our room. Beds were fine. However, the breakfast was disappointing. Never seen such strange "fried eggs" before. They were rubbery, etc. Potatoes were cold. Entire breakfast stations were in a sad state. Price too high for what is offered. Not coming back to this place.

2025-10-08 • via Nuitee
J
Jonathan • family
10
Pros:

Great staff, great area

2025-10-06 • via Nuitee
J
Jon
10
Pros:

Good location, convenient with multiple restaurants around. Good on-site breakfast. Hotel not crazy full like some locations. Easy parking.

2025-10-05 • via Nuitee
B
Barbara • partner
10
Pros:

Extremely clean, very friendly front desk and housekeeping staff, convenient location. A few things in the room could use a little updating, but nothing critical. Will gladly stay again.

2025-10-04 • via Nuitee
K
Ken
4
Pros:

Room was excellent. Breakfast was terrible. Went at 8:30, they were out of coffee, bacon, eggs, and sausage. No syrup for waffles, no napkins, no dipper to get gravy. No sugar for coffee, but since there was no coffee anyway that wasn’t a big deal. The cereal was beyond stale. After a hour wait nothing had been refilled so we ended up leaving and going to a restaurant for breakfast

2025-10-04 • via Nuitee
J
Johan • family
8
Pros:

Bathrooms smell very bad. Feels like mold everywhere. Gym is very dusty. Except that it was nice. We enjoyed the breakfast and coffee options. Front deak assistants were very profesonal and nice.

2025-10-04 • via Nuitee
S
Stephen • partner
8
Pros:

👍

2025-09-30 • via Nuitee
H
Harold
8
Pros:

The room was large and comfortable. There were two issues with the room,
1: closet door was off the track didn’t operate properly.
2: the bath tub /shower floor flexed under foot sounded like it was cracking, there needed to be grab bars making it easier and safer stepping over the side of the tub getting in and out,

2025-09-28 • via Nuitee
W
William • partner
8
Pros:

Great staff

2025-09-24 • via Nuitee
B
Brian • partner
10
Pros:

Enjoyable stay.

2025-09-22 • via Nuitee
A
Andrew • partner
10
Pros:

All good

2025-09-20 • via Nuitee
S
Sharon
8
Good until...
Pros:

Everything went well until check out day. The cleaning girl comes in around 10am. I said Im checking out at 11. She continues to clean. I had to go downstairs to get a cart. When I got back, I told her to leave. She had already cleaned the bathroom. Oh well, I needed to take a shower before checking out. She cleaned the bathroom then had to clean it again.

2025-09-20 • via Nuitee
Y
Yvonne
10
Pros:

Very quiet. Large rooms

2025-09-18 • via Nuitee
C
CHRISTIE
8
Great place to stay!
Pros:

Room was very clean met every requirement we needed.
Staff was very friendly and helpful at all times. Can't beat the breakfast buffet, something for everyone! We would choose to stay here again for sure.

2025-09-17 • via Nuitee
M
Michael • family
10
Pros:

Very nice place, great service at front desk

2025-09-14 • via Nuitee
S
Shanelle • partner
2
Pros:

Very dirty! Was switched to 2 different rooms and all three rooms were so dirty and very stinky. All the rooms I was given had dirty sheets and one had blood on them. Looks like bed bug bites that left blood behind. Nast hotel from the lamps to the sheets.

2025-09-13 • via Nuitee
D
Deb
10
Pros:

Road noise and loud voices in parking lot hindered sleeping. Given a handicapped room which wasn't needed or requested. Bathroom is outdated and door squeaks very louder.

2025-09-12 • via Nuitee
A
Alwin • family
8
Pros:

Good

2025-09-08 • via Nuitee
S
Samuel • family
8
Pros:

Although we wanted to stay in Staunton, this was an more affordable option and still close enough to campus

2025-09-05 • via Nuitee