Hilton Garden Inn Fort Myers Airport/FGCU

My family and I are visiting from out of town, and during our stay our car battery died because one of my kids accidentally left the car door open. I was very stressed and honestly started crying because we were far from home and using my mother’s older car.

Two amazing maintenance team members, Ed Beebe and Mike Valverde, came to help us. They went to get jumper cables and stayed outside with me until the car finally started. They were so patient, kind, and reassuring, and they didn’t leave my side until they knew everything was okay.

Their kindness truly meant the world to me and my family. This kind of customer service is rare, and it turned a very stressful moment into something I’ll always remember. Thank you Ed and Mike for going above and beyond. You are both incredible!

Wife was injured when hardware from lounge chair base came loose and fell backwards, without warning. Another guest who witnessed this reported the incident to management. 20 minutes later, Asst Manager, Casey Matheson came out to pool area to check on my wife. My wife told Casey that her neck was jarred and sore. Casey offered us a free upgrade, which we declined. Casey advised us that pool chairs were in need of replacement. No further contact from Hilton regarding this. Disappointed in response from management at this property. Please you caution if you use the pool chairs at this property!!

From Mia at the front desk when we checked in, to Austin in the restaurant/bar, we had an exceptional experience!

We needed an early shuttle, plus somewhere to eat, and have a drink. Bingo!!! had it all!!

Older hotel, online check in was unavailable, got to the hotel to check in and the computers were down so had to leave and return later, front desk was frustrated and rude. No conditioner in shower, a bit too late to request. Overall was okay, but would not stay at this location again.

Great service by server, Austin. Prompt, responsive and full of insight. We stay at this chain often and the service is average. Austin was exceptional.

Great manhattans as well

Paola was awesome. Quick, well spoken, very nice. Experience at the hotel was very good. Thank you Paola!!

Moma Mia gave a preview of a room to ensure it would meet my expectations.

Had dinner, was served by Austin. Food was good and service was great.

We had a short, two-night stay at this hotel. The front desk staff were very helpful in checking us in and getting us the perfect room for us. We needed assistance with a change to our reservation and Mia took care of us efficiently and effectively. The location is very convenient to several restaurants and the highway. We will definitely stay here again.

Such a special experience! Fantastic shuttle driver! A big shout out to Mia and Jinky for naming me the guest of the day. A lovely surprise after a very long day of business travel. The goodie bag was generous. What I appreciated is that they recognized and thanked me for being a loyalty member.

Say hello to Austin at the bar!!! Ruff w/e and he made it soooo much better!!! Let’s stop pretending; people have stopped caring about what they do. And in the service industry it’s a must! People want to get tipped over 20% to do absolutely nothing, but then you see people like Austin who know what they’re doing and love what they do and it radiates off him! Learn something from him✅✅✅✅✅

Great hotel for a business stay. Clean, quiet, and comfortable rooms with reliable Wi-Fi. Convenient location and professional, friendly staff. Would definitely stay here again for work trips. Thank you Ailen!

Great atmosphere and great food. We were so impressed and delighted by the service and hospitality. Would highly recommend.

Thank you Sharlyn for all your help in the Business Center! My husband had a last minute webcast he needed to present and you were able to print documents and help get him set up. This is one of the many reasons we love our Hilton Honors!

This hotel has recently renovated rooms and is very nice. Housekeeping does an excellent job cleaning (Ailen is great!) and staff is very attentive.

Miss Yolanda and Mama Mia are very sweet and professional. Though I waited a bit for my room, They got me one right together. The room was very clean and had a nice view. Very nice hotel. 5 Stars ⭐️⭐️⭐️⭐️⭐️

Very clean the staff excellent