Comfort Suites Sulphur-Lake Charles

Hotels
•
Comfort Suites
7.6 (265 reviews)
2505 S Cities Service Hwy , Sulphur , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and hardworking staff (multiple mentions)
Comfortable beds and soft sheets
Good/convenient location near stores
Spacious rooms reported by some guests
Some guests report clean, well-kept rooms
Perceived good value by several reviewers
Cons:
Stains on bedding, curtains and carpets (multiple reports)
Pool and some public areas reported as unclean
Key cards/room access failures and check-in delays
Serious operational issues: payment problems reported
Breakfast often lacking or missing items/limited hours
Reports of bugs, unsanitary conditions and staff/management failures

Categories

Cleanliness
5
Mixed but leaning negative: several guests report stains on bedding and carpets, urine odor in hallways, bugs and even a reported snake; a few reviews call the place 'super clean' but overall cleanliness problems are recurring.
Service
9.5
Mixed reports: numerous reviews praise friendly, hardworking housekeeping and helpful staff, but there are also serious operational failures (payment issues, front desk/manager problems, long check-in waits). Overall sentiment skews positive on staff interactions, which is reflected here.
Location
9.2
Consistently positive: many guests cite a good area, proximity to stores and convenient location.
Room Quality
7
Mixed: multiple mentions of comfortable beds and soft sheets and roomy accommodations, but offset by stained bedding, malfunctioning phones/remotes/fridges, keys that fail, and occasional reports of unclean rooms and bugs.
Amenities
8
Amenities exist (pool, breakfast, basic on-site offerings) and some guests enjoyed them; however there are complaints about pool/area cleanliness and limited/insufficient breakfast service.
Value for Money
7
Mixed perceptions: some guests call it 'great value' while others feel the price doesn't match declining standards under new ownership; overall slightly positive but contested.
Food and Beverage
6.5
Generally negative to mixed: recurring complaints about breakfast (missing items, early/limited service, no sausage/turkey bacon). A few guests enjoyed breakfast, but shortcomings are frequent.
Overall Experience
8.6
Varied: several glowing stays praising staff, cleanliness and comfort, contrasted with some severe negative experiences (stolen payment, canceled stays, unsafe/unsanitary incidents). The distribution of reviews skews enough toward positive stays to produce an overall favorable but cautious rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Centrally Located with Easy Access to Local Attractions

Comfort Suites hotel is the perfect choice for travelers looking to explore Lake Charles and its surrounding attractions. With proximity to the Lake Charles Civic Center, beaches, and the Creole Nature Trail All-American Road, guests can enjoy a variety of outdoor activities and entertainment options.

Modern Amenities for a Comfortable Stay

Enjoy complimentary features such as free high-speed Internet, weekday newspapers, and local calls. Unwind in the outdoor pool or exercise room after a busy day. Start your day right with a free breakfast or grab a breakfast bag for early departures.

Convenience for Business and Leisure Travelers

Corporate guests will appreciate the onsite meeting facilities, spacious work desks, and access to copy and fax services. All suites are equipped with essential amenities like microwaves, refrigerators, and flat-screen TVs, ensuring a comfortable stay for all guests.

Book your stay at Comfort Suites today and experience convenience and comfort in Lake Charles!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCH

Location

Guest Reviews

7.6
Based on 265 reviews
Cleanliness: 5
Service: 9.5
Location: 9.2
Room Quality: 7
Amenities: 8
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 8.6
C
Cantu • family_with_children • us
10
2026-11-02 • via Nuitee
R
Robby • solo_traveller • us
4
Other then TV and bathroom vent issues stay was good.
Pros:

Location

Cons:

TV would not work
Vent in bathroom sounded like I was showering on Lake Charles Regional Airport runway.

2026-11-01 • via Nuitee
L
Linden • couple • us
10
Amazing
Pros:

I love this place because the staff is super nice and the place is super clean and the beds are amazing

Cons:

I loved everything about it very clean property very nice beds. Very nice people.

2026-10-23 • via Nuitee
T
Ted • couple • us
10
Good
Pros:

Location

2026-09-11 • via Nuitee
L
Lanita • couple • us
10
2026-09-11 • via Nuitee
S
Soleece • solo_traveller • us
4
Pros:

Location

Cons:

The bedding had stains. The curtains had bad splatters of food or blood on them. The carpet was stained.

2026-09-08 • via Nuitee
D
Doris • couple • us
10
2026-09-07 • via Nuitee
G
Gavin • couple • us
1
Terrible
Pros:

The breakfast

Cons:

The payment system stole over 500 dollars from me and nobody could explain what was happening and basically said there wasn’t anything I could go about my lost money

2026-08-31 • via Nuitee
R
Robert • solo_traveller • us
7
Cons:

Key Cards didn't always work and could not ever access the exterior doors, always had to use main door

2026-08-27 • via Nuitee
R
Robert • couple • us
10
2026-08-20 • via Nuitee
C
Cynthia • couple • us
1
2026-08-15 • via Nuitee
L
Lazaro • couple • us
10
Pros:

Clean

Cons:

Na

2026-08-14 • via Nuitee
W
Wilson • solo_traveller • us
8
2026-08-09 • via Nuitee
C
Chastity • family_with_children • us
10
2026-08-07 • via Nuitee
B
Beverly Y. • solo_traveller • us
10
2026-08-04 • via Nuitee
R
Rucker • solo_traveller • us
1
Disastrous. Ended up cancelling after trying to check in at 9:00pm and still not being in a room by 10:30 pm.
Pros:

Nothing. I will never book k her again. Second time in a row with issues.

Cons:

Everything. Manager, front desk, long wait time to check in, keys wouldn’t work. Never got in room. While I waited 3 people complained their TVs didn’t work, 2 the keys didn’t work, 1 checked in and their room was dirty and there was a SNAKE in the front entrance. Oh and a guy walking his dog and taking a piss by a tree near the parking area. Plus when I first checked in, as a single woman, they asked me why I was visiting and where I planned to go. There were about out 10 creepy men around also waiting in line. Made me very uncomfortable. Just crazy. Finally cancelled and decided to just cancel my plans. Do not book here!

2026-08-03 • via Nuitee
D
david • couple • us
5
2026-08-03 • via Nuitee
J
John • couple • us
10
2026-07-25 • via Nuitee
A
Alfreda • family_with_children • us
5
It would’ve been a better stay if they had breakfast both days.
Pros:

Around a lot of stores, good area

Cons:

Wasn’t plenty breakfast, to say breakfast close at 9:30am, at 8am there wasn’t any food both days we were there.

2026-07-19 • via Nuitee
F
Felechia • solo_traveller • us
5
2026-07-19 • via Nuitee