Hotel Indigo San Diego - Gaslamp Quarter by IHG

Hotels
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Hotel Indigo
9 (836 reviews)
509 9th Avenue , San Diego , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Pet friendly
Great location
Comfortable rooms
Helpful staff
Cons:
Room cleaning delays
Unexpected deposit charges
Noise from elevators

Categories

Cleanliness
7.66
Cleanliness issues mentioned regarding room cleaning delays and noise from the elevator.
Service
10
Valet and front desk staff were described as welcoming and helpful.
Location
9.63
Prime location near Petco Park and easy access to attractions.
Room Quality
9.17
Rooms were clean, comfortable, and surprisingly quiet.
Amenities
8.62
Basic amenities were available, but some issues noted with communication regarding member benefits.
Value for Money
8.65
Room rates and pet fees were reasonable, but the deposit was unexpected.
Food and Beverage
8.61
Standard food and beverage offerings, but issues with access to complimentary water.
Overall Experience
9.66
Overall experience was positive despite some management issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:50

Property Description

Unique Guest Rooms with Contemporary Amenities

Hotel Indigo San Diego - Gaslamp Quarter offers guest rooms with hardwood floors, plush bedding, 37-inch flat-screen TVs, and iHome clock radios. The modern and stylish design provides a comfortable retreat for guests to unwind after a day of exploring the vibrant city.

Phi Bar & Bistro with Stunning Views

Enjoy delicious meals at Phi Bar & Bistro while taking in stunning views of the city. Whether it's breakfast to start the day or dinner to wind down, this casual restaurant on-site offers a convenient dining option for guests.

Convenient Facilities for a Productive Stay

From free wireless internet access in rooms to a 24-hour room service, Hotel Indigo San Diego - Gaslamp Quarter ensures guests have everything they need for a seamless stay. The on-site business center further caters to the needs of business travelers, making it a perfect choice for both leisure and work trips.

Book your stay at Hotel Indigo San Diego - Gaslamp Quarter for a memorable experience in the heart of San Diego!

Important information:

Breakfast rates include breakfast for two guests only.

When booking 3 rooms or more, different policies and additional supplements may apply.

Guest Amenity Fee of $25 ($28.18 with tax) per room, per night includes: $10 F&B Credit which can be used at our Table 509 Restaurant, Level 9 Rooftop Bar. You also receive 2 Hot Cups of Local Brew Coffee from our 9th Avenue Market as well as 2 Refreshing Bottles of Water.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 836 reviews
Cleanliness: 7.66
Service: 10
Location: 9.63
Room Quality: 9.17
Amenities: 8.62
Value for Money: 8.65
Food and Beverage: 8.61
Overall Experience: 9.66
M
Melvin • solo_traveller • us
5
2026-06-15 • via Nuitee
S
sharon • extended_group • il
8
Pros:

המיקום

Cons:

חודש אחרי ועדין לא החזירו את התשלום פיקדון עבור שמירה על תקינות החדר ושימוש בבר בחדר

2026-06-09 • via Nuitee
S
SAMARI YOMARA • extended_group • mx
10
Pros:

La ubicacion es excelente, muy cerca de Petco Park y las instalacione son muy bonitas

2026-06-08 • via Nuitee
J
jd0n1 • Friends getaway
10
Superb
Pros:

Really nice property and rooftop bar.
Just a slight hiccup on saying Brunch was open until 11am but closed at 10am.
Overall solid

2026-06-07 • via Tripadvisor
J
jacobsF4235EU • Family
10
Great location
Pros:

The hotel is in a great location. Feels updated and new. Very close to all the action and great views of Petco Field from our one bedroom suite. I would definitely stay again. Check-in was easy and Gabriel make sure we had everything we needed.

2026-06-06 • via Tripadvisor
C
C32XFmarkr • Solo travel
2
Worst Experience
Pros:

Horrible hotel! Staff was rude did not enjoy my stay checked in with Helena did not acknowledge my status as a Diamond member & was extremely rude just found she was a Supervisor they should strip her of that title immediately worst idea ever! Room was not cleaned & Horrible service at rooftop bar spoke with An Andrew did not help to resolve the situation nor was compensation offered, He should not be a Manager! Hotel in geneal needs a major upgrade in staff & room cleaning Worst Hotel property I've been to!!

2026-06-06 • via Tripadvisor
C
Crystal • couple • us
10
2026-06-06 • via Nuitee
S
sayajas1 • Business
10
Good stay
Pros:

My stay was fabulous

Mr Gabriel on the reception very helpfull..
Always supported during our stay

2026-06-04 • via Tripadvisor
A
Asya • extended_group • us
10
Pros:

Bar , breakfast

2026-06-04 • via Nuitee
9
932jennay • Business • San Diego, California
10
Fantastic Group Stay
Pros:

Our group stayed at Hotel Indigo for a business conference. We have hosted multiple conferences here due to the great location, nice accommodations and superb staff. We have never had any issues and everyone is so accommodating and friendly.

2026-05-28 • via Tripadvisor
3
310babat • Couples
10
Great stay for a Padres fan
Pros:

We loved our stay and upgrade from Gabriel! He is knowledgable and great to work with and would stay again if we had a padres game to go to!

2026-05-24 • via Tripadvisor
S
staaceeymaariee • Solo travel • San Francisco, California
10
Great hotel/SHOUTOUT GABRIEL
Pros:

Great quality hotel, good rooftop bar/food and service, SHOUTOUT TO GABRIEL!!! Great service from him, very kind, and great recs of what to do around San Diego

2026-05-24 • via Tripadvisor
N
Nomad459709 • Business
6
Review
Pros:

The location was the best part of our stay here. It’s only a couple blocks from Petco Park and about a 10 minute walk to the convention center. Inside the hotel, the staff are nice and the public areas are clean and well kept.

Our room was okay - had all the necessities except our TV wouldn’t work (the Dish cable was always down) and our shower had very weak water pressure.

I stayed for 5 nights because of a work conference - I would recommend this hotel for a 1-2 night stay.

2026-05-21 • via Tripadvisor
S
scottacat • Business • Oakland, California
8
Casual, comfortable, a good choice
Pros:

Indigo Hotels are often inconsistent in quality in my opinion and often overpriced. This SD option, however, is a solid value for its location...with comfortable rooms, great beds, and gracious staff. It's a very nice casual place rather than a luxury hotel. It's convenient to everything downtown and the train station is within walking distance. Should you want better food options (the breakfast was underwhelming, tho the servers were terrific) there are plenty of other nearby choices and a great take away/cafe/grocery store 5 minutes out the front door. The fun top floor outdoor bar which overlooks the downtown including the ballpark is a plus This is our 3rd stay and we'll be back.

2026-05-20 • via Tripadvisor
T
Timothy • couple • us
9
Awesome Location
Pros:

Location

Cons:

Hot water in shower took to long

2026-05-18 • via Nuitee
A
anthonytX9744IV • Business
10
Best Experience & Appreciation
Pros:

Gabriel at the fromt desk is very professional and his expertise and knowledge on customers needs and expectations to feel at home is the best! 15+ years of traveling, lifetime with hilton… He has made my decision to switch to IHG easy! Please fo what it takes to keep him!!

2026-05-14 • via Tripadvisor
7
72jilliant • Family
10
Nice hotel
Pros:

Gabriel, at the front desk, was very helpful and knowledgeable.

2026-05-09 • via Tripadvisor
5
584evann • Family
10
Great hotel!
Pros:

We had a great stay with very clean rooms and a nice rooftop lounge that overlooks petco park. Gabriel at the front desk was very friendly and helpful. He went out of his way to give us recommendations and help us with parking.

2026-05-06 • via Tripadvisor
M
Martin • couple • us
10
2026-04-29 • via Nuitee
K
Keren • couple • us
5
Okay
Pros:

The location

Cons:

The staff. I paid extra for parking, the staff didn’t acknowledge, even after showing them a screen shot of the reservation which showed that it included parking

2026-04-29 • via Nuitee