Hotel Indigo San Diego - Gaslamp Quarter by IHG

Hotels
•
Hotel Indigo
9 (808 reviews)
509 9th Avenue , San Diego , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Pet friendly
Great location
Comfortable rooms
Helpful staff
Cons:
Room cleaning delays
Unexpected deposit charges
Noise from elevators

Categories

Cleanliness
7.66
Cleanliness issues mentioned regarding room cleaning delays and noise from the elevator.
Service
10
Valet and front desk staff were described as welcoming and helpful.
Location
9.63
Prime location near Petco Park and easy access to attractions.
Room Quality
9.17
Rooms were clean, comfortable, and surprisingly quiet.
Amenities
8.62
Basic amenities were available, but some issues noted with communication regarding member benefits.
Value for Money
8.65
Room rates and pet fees were reasonable, but the deposit was unexpected.
Food and Beverage
8.61
Standard food and beverage offerings, but issues with access to complimentary water.
Overall Experience
9.66
Overall experience was positive despite some management issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:50

Property Description

Unique Guest Rooms with Contemporary Amenities

Hotel Indigo San Diego - Gaslamp Quarter offers guest rooms with hardwood floors, plush bedding, 37-inch flat-screen TVs, and iHome clock radios. The modern and stylish design provides a comfortable retreat for guests to unwind after a day of exploring the vibrant city.

Phi Bar & Bistro with Stunning Views

Enjoy delicious meals at Phi Bar & Bistro while taking in stunning views of the city. Whether it's breakfast to start the day or dinner to wind down, this casual restaurant on-site offers a convenient dining option for guests.

Convenient Facilities for a Productive Stay

From free wireless internet access in rooms to a 24-hour room service, Hotel Indigo San Diego - Gaslamp Quarter ensures guests have everything they need for a seamless stay. The on-site business center further caters to the needs of business travelers, making it a perfect choice for both leisure and work trips.

Book your stay at Hotel Indigo San Diego - Gaslamp Quarter for a memorable experience in the heart of San Diego!

Important information:

Breakfast rates include breakfast for two guests only.

When booking 3 rooms or more, different policies and additional supplements may apply.

Guest Amenity Fee of $25 ($28.18 with tax) per room, per night includes: $10 F&B Credit which can be used at our Table 509 Restaurant, Level 9 Rooftop Bar. You also receive 2 Hot Cups of Local Brew Coffee from our 9th Avenue Market as well as 2 Refreshing Bottles of Water.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 808 reviews
Cleanliness: 7.66
Service: 10
Location: 9.63
Room Quality: 9.17
Amenities: 8.62
Value for Money: 8.65
Food and Beverage: 8.61
Overall Experience: 9.66
E
Euphrasie • couple • fr
6
Pros:

Très bon emplacement et le personnel est vraiment attentionné.

Cons:

Le crédit de 15€ lorsqu'on souscrit au petit déjeuner inclus n'est pas suffisant: le premier pris est de19$ pour un plat du petit déjeuner, pour deux c'est très loin d'être suffisant.
La chambre n'était pas propre, il y avait pas mal de poussière sous le lit, meuble bord de fenêtre.

2026-04-07 • via Nuitee
F
Fernando • solo_traveller • mx
1
400 DOLLAR DEPOSIT FOR A 3 DAY STAY THAT I HAVEN'T GOT BACK AFTER 9 DAYS INSANITY
Pros:

The lifts were very quick and also the location is ok if you are going to the convention center

Cons:

It's been 9 days since my stay and I still haven't got my 400 dollars deposit back! that's right, a 400 USD DEPOSIT that I was told I would be released in maximum a couple of days. They wouldn't even charge you that much in a top Las Vegas resort, hopefully I'll get my money back soon, but I can't in good conscience recommend a hotel that charges that much, asks so much for a deposit that takes ages to give back (that's if they even do so) and does not include breakfast. Completely unacceptable

2026-03-26 • via Nuitee
N
Nina • extended_group • us
10
2026-03-23 • via Nuitee
A
Amir • extended_group • us
10
2026-03-21 • via Nuitee
D
David • family_with_children • us
10
We had a first class stay at Hotel Indego Dan Diego.
Pros:

Clean room, friendly and accommodating staff from front desk to housekeeping. Everyone went out of their way to make sure we had a great stay. Thank you all.

Cons:

I wish the downstairs restaurant would have been open for more than just breakfast.

2026-03-16 • via Nuitee
A
Amanda • couple • us
5
Pros:

Location. We were able to walk to where we wanted to go

Cons:

My fridge was broken in my room and my food went bad. I was told my valet would be reimbursed but it never was

2026-03-15 • via Nuitee
G
Gil • solo_traveller • il
1
would have been great if the customer service was so bad.
Pros:

bad service

Cons:

answer simple request

2026-03-12 • via Nuitee
J
John • couple • us
10
Enjoyed my stay
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 • via Nuitee
R
raphiep2025 • Family • Manila, Metro Manila, Luzon
8
Okay place to stay but a little short staffed
Pros:

📍Great location! You can see Petco Park from the rooftop or your room if you’re lucky.
☕️ Breakfast food is good
😬 I think they’re short staffed. When we arrived there were only 2 housekeepers so we were only able to check in at 7pm. Then throughout our stay it was a gamble as to whether or not our room would be cleaned. We would be out the whole day and still come back to an unmade room. Once we specifically requested for it to be cleaned but it wasn’t. Still, the people themselves are nice. Shoutout to Gabriel! You were a great help!
👨🏻‍💻WiFi works sometimes. It would often disconnect for me though
🐕 pet friendly! So cute

2026-01-30 • via Tripadvisor
E
Elnaz • couple • us
1
Pros:

Our stay was extremely disappointing.

On our first night, the bedroom started leaking, with water coming from the closet area, causing major disruption and stress. We were then moved to a clearly downgraded room on a lower floor facing the parking lot, which ruined the experience and caused us to lose part of our evening plans.

Management promised a one-night refund, but it was never processed. I made multiple attempts to contact the manager, Elena, and she never returned my messages nor answered any of my calls.

Between the leak, the downgrade, the broken refund promise, and the complete lack of communication, this hotel showed zero accountability.

I would not recommend staying here. There are far better options that actually care about their guests

2026-01-29 • via Nuitee
M
Melissa • couple • us
10
2026-01-27 • via Nuitee
A
anartatez • Business
6
Customer Service Needs Work
Pros:

The only thing this hotel has going on is location. Lots of problems with my stay including miscommunication with front desk on late check out. Do they communicate with eachother? They also charged me $65 after I checked out for valet which was an error since i didn’t have a car. Housekeeping did not replenish any supplies including toilet paper. Even when i texted them and requested x,y and z, still nothing. Bordering on two stars.

2026-01-26 • via Tripadvisor
C
Campbell2 • Couples • Scottsdale, Arizona
10
Gabriel a true angel
Pros:

What a location, Gaslamp, Petco and walk along bay to the Midway and the Fish Market. The valletta were awesome especially Brandon, the front desk Gabriel was so accommodating! The room 1216 looks unto Petco Park and king bed was firm and sheets to die for. If you like a tub the suite is worth it. The fire pit on the 9th floor has excellent drink and a small but good menu. So if you want to stay in San Diego and do want to relax
stay here!

2026-01-23 • via Tripadvisor
J
Jonathan • extended_group • us
9
2026-01-20 • via Nuitee
A
Americo • solo_traveller • br
4
Terrible experience
Pros:

Unpleasant experience

Cons:

During my recent stay, I had an unpleasant experience that I believe deserves attention. On the morning of my checkout, at 7:00 a.m. on a Saturday, I received a call from the front desk informing me that my credit card had been declined and that I needed to come down immediately. The tone of the call implied that I was avoiding payment, which was both unnecessary and offensive.

It made no sense, since hotel payments are normally settled at checkout and my card had only been provided for the initial deposit, not for full charges. Later, during checkout, another credit card was processed without any issue. When I questioned the employee about the early call, I was told this was “procedure,” which does not justify waking a guest so early and treating them as if they were unwilling to pay.

This approach was both arrogant and inconsiderate. Guests should never feel accused or pressured in such a way, especially when no authorization for full payment had been given in advance. This incident left me with a very negative impression of the hotel’s customer service.

2026-01-19 • via Nuitee
C
chris • couple • us
10
2026-01-19 • via Nuitee
C
Crizia • extended_group • us
10
2026-01-19 • via Nuitee
R
Roberta • family_with_children • br
8
Pros:

Estava ok

2026-01-19 • via Nuitee
N
Nathan • couple • us
10
2026-01-19 • via Nuitee
L
Luis • couple • us
9
2026-01-19 • via Nuitee